Installation woes

[koffiejunkie]

I'm only posting this in the hopes that one of the undercover Telkom employees will notice and take action.

I recently move house (say no more, I know), one street up from where I lived, same area. Phoned Telkom about a month early to arrange for my line to be moved, and the current one to be disconnected at the end of that month. They said I can't, I have to cancel it and reapply.

About two weeks into the new month, I got a call from a Telkom tech to ask if he can disconnect my line. Sure, go ahaead. So while I have him on the line, I say, hey, you don't by any chance have another job for me there? No, why? Because I have an ADSL installation waiting at the new place. So he asks where the new place is. I tell him. So he says, why didn't you just have it moved? So I say, they told me I can't. So he says, that's rubbish, they definitely can.

So anyway, I cancelled the old line with effect end of that month, and applied for a line at the new place at the same time. So I ask when they can connect me. We don't know, they have to do conformance test first, and there aren't any ports available.

WHAT???

What about the one I just freed up???

So the long and short of it, more than two months later I still don't even have an installation date. My ticket has been escalated so many times it must be in orbit now.

Sigh....

 

[Skip]

Take out an ad in Beeld. It's the only way to get their attention these days.

 

[koffiejunkie]

Take out an ad in Beeld. It's the only way to get their attention these days.

He he he, I don't think they understand "die taal".....

 

[koffiejunkie]

OK this is just becoming rediculous. More than two months down and still no Telkom employee can give me an install date, or at lest half a passable reason for why they can not. Every time I phone, they haven't received a response from their "installations" department. Every time it gets escalated, and someone will attend to it urgently, and simply nothing happens.

So here's a challange, in case any undercover Telkom employees are reading. Go look up a reference number starting with 1088 and ending in /43 (I can't remember the rest), in Delta Park (Linden area according to your zoning). Push my application through by the end of this week, and a bottle of fine red wine is yours

Oh, and don't get me started on I-CSS....

 

[ebow3d]

... and a bottle of fine red wine is yours

Experience tells me they don't appreciate fine red wine, go for whiskey

 

[martmeister]

I am moving from Gardens in CPT to Sea Point in CPT. been a month already and they still have some random address for the new installation and I have changed it 3 times already. They say a technician will call in 48 hours. Who know's if that will happen.

Good luck!