Interesting mobile porting numbers

According to the information received, Cell C gained just over 15,000 subscribers over the last three months.
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Vs

March was a particularly strong month for Cell C where it gained 24,000 new subscribers
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?
 
IMHO Mr AKC needs to give the Cell C people in his number porting department a swift drop-kick onto the pavement.

I recently ported two numbers from Vodacom to Cell C and that Cell C number porting call centre is enough to put anyone off dealing with Cell C ever:
  1. it takes ages to get through to anyone
  2. the first call centre person to answer is not a mobile number porting consultant despite the fact that I always called the dedicated number porting number xyz
  3. that first call centre person then put me into a queue to speak to a second person who was also not a mobile number porting consultant
  4. that second call centre person then put me into a queue to speak to a third person who was a mobile number porting consultant
  5. the Cell C instructions for porting via SMS are incorrect as they specify that the SIM card serial number must be sent in the SMS when it is supposed to be the RICA serial number that one needs to send
  6. I called the Cell C MNP call centre toll free using a Cell C SIM card that I was using for data, and despite reading out the RICA serial number of a brand new shrink wrapped Cell C SIM card to the "third person", the third person somehow looked up the number I was calling from and used that data SIM card's RICA serial number to port from Vodacom to Cell C, the effect was that I lost a data bundle as a result of this Cell C idiot's incompetence.
I could go on but honestly Cell C is its own worst enemy when it comes to making it easy for people to port their numbers to Cell C.
 
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j4ck455 said:
IMHO Mr AKC needs to give the Cell C people in his number porting department a swift drop-kick onto the pavement.
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This is exactly what we experienced when we ported the company's numbers. New employees now get a new sim, end of story. It is not worth the hassles.

AKC would do better than to gloat over insignificant numbers like this - rather improve the online portal, enable airtime transfer etc...
 
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j4ck455 said:
IMHO Mr AKC needs to give the Cell C people in his number porting department a swift drop-kick onto the pavement.

I recently ported two numbers from Vodacom to Cell C and that Cell C number porting call centre is enough to put anyone off dealing with Cell C ever:
  1. it takes ages to get through to anyone
  2. the first call centre person to answer is not a mobile number porting consultant despite the fact that I always called the dedicated number porting number xyz
  3. that first call centre person then put me into a queue to speak to a second person who was also not a mobile number porting consultant
  4. that second call centre person then put me into a queue to speak to a third person who was a mobile number porting consultant
  5. the Cell C instructions for porting via SMS are incorrect as they specify that the SIM card serial number must be sent in the SMS when it is supposed to be the RICA serial number that one needs to send
  6. I called the Cell C MNP call centre toll free using a Cell C SIM card that I was using for data, and despite reading out the RICA serial number of a brand new shrink wrapped Cell C SIM card to the "third person", the third person somehow looked up the number I was calling from and used that data SIM card's RICA serial number to port from Vodacom to Cell C, the effect was that I lost a data bundle as a result of this Cell C idiot's incompetence.
I could go on but honestly Cell C is its own worst enemy when it comes to making it easy for people to port their numbers to Cell C.
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Funny... I ported from VC to Cell C last month, and what a nightmare it was... but not because of Cell C, but because of Vodacom. After about two days, someone from the Cell C porting department actually had to phone Vodacom and fight with them because they screwed up the whole process on their side...
 
Cell C CEO Alan Knott-Craig told MyBroadband that around 6,000 people port to Cell C every week
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and
According to the information received, Cell C gained just over 15,000 subscribers over the last three months
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12 weeks x 6,000 = 72,000. That means CellC lost 57,000 over that time. While MTN and Vodacom might have lost the most overall, CellC is far smaller than them in marketshare, so gaining 72,000 and losing 57,000 is MASSIVE churn for CellC, I don't think AKC has done CellC any favours revealing these figures.
 
elvis_presley said:
and


12 weeks x 6,000 = 72,000. That means CellC lost 57,000 over that time. While MTN and Vodacom might have lost the most overall, CellC is far smaller than them in marketshare, so gaining 72,000 and losing 57,000 is MASSIVE churn for CellC, I don't think AKC has done CellC any favours revealing these figures.
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Yip. Somewhere the numbers in the article are incorrect, or we actually have a bad situation like the one you sketched.
 
werfie said:
Funny... I ported from VC to Cell C last month, and what a nightmare it was... but not because of Cell C, but because of Vodacom. After about two days, someone from the Cell C porting department actually had to phone Vodacom and fight with them because they screwed up the whole process on their side...
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Had a similar experience porting one of our numbers away from MTN. All foul-ups were on MTN's side.
 
It took me more than a month to port to Cell C, all because of them! Worst process ever, but then the network issues started, every second call would be dropped! And most of the time you could get Cell C coverage and was then switched over to Vodacom! Switching back to MTN was easy and quick and was done within a few days. Had to wait again, because of Cell C..... It might be that Cell C gains customers, but please look at these stats again at the end of the year I dont think they will still be infront..
 
As far as the Cell C network for voice and data goes, I have been lucky with fewer problems compared to my experience with Vodacom, but time will tell.

For now it's a matter of value for money.

werfie said:
Funny... I ported from VC to Cell C last month, and what a nightmare it was... but not because of Cell C, but because of Vodacom. After about two days, someone from the Cell C porting department actually had to phone Vodacom and fight with them because they screwed up the whole process on their side...
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I first gave notice to downgrade my contracts (Topup and 4U) to prepaid and put through the port requests on the day when the contracts were converted to prepaid.

What pissed me off with Vodacom is that Vodacom's cancellations department blackmailed me into having to put R29 airtime credit onto those prepaid numbers "to ensure that the numbers do not disappear off the Vodacom network" and the prepaid numbers must be active on Vodacom's network for the porting request to go through.

IMHO this R29 airtime blackmail for people downgrading to prepaid before porting their numbers away from Vodacom, is completely unethical and effectively turns into an illegal fee that Vodacom unofficially charges to port away from Vodacom.
 
biometrics said:
Vs



?
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I thought they are different figures, one for portting the other for new business.

Beri said:
And how many left cellc?
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Isn't that the 4000 they mention?


Although Boorman likes to make the point it is a "drop in the ocean" I belive porting customers are a lot more valuable than "new" sim customers as they are keeping a number which means it is likely they will actually be making and receiving calls. They are also more likely to be long term customers and drive new sales.
 
j4ck455 said:
What pissed me off with Vodacom is that Vodacom's cancellations department blackmailed me into having to put R29 airtime credit onto those prepaid numbers "to ensure that the numbers do not disappear off the Vodacom network" and the prepaid numbers must be active on Vodacom's network for the porting request to go through.

IMHO this R29 airtime blackmail for people downgrading to prepaid before porting their numbers away from Vodacom, is completely unethical and effectively turns into an illegal fee that Vodacom unofficially charges to port away from Vodacom.
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I didn't have to do this.

It sounds a bit like the way traffic departments try to convince you to buy a temporary driver's license when a receipt that you've applied for a new one is sufficient.
 
ginggs said:
I didn't have to do this.
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Was your Vodacom SIM on contract and if so did you downgrade it to prepaid before porting (and how long before porting was your number already on prepaid)?

My Topup contract had a bit more than R29 airtime left before it got downgraded to prepaid, that airtime was carried over during the downgrade to prepaid, and the number was reachable on the Vodacom network.

My 4U contract got downgraded to prepaid obviously with a R0.00 airtime balance, and was not reachable on the Vodacom network, until I capitulated and paid the R29 ransom to Vodacom to get my number back on air so that I could do the port request.

If your number was already prepaid [highlight]and reachable[/highlight] on the Vodacom network before the port request, it would make sense that you did not have to pay that R29 ransom fee to Vodacom.
 
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