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- Jan 10, 2014
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- 23
Hi,
This is part of an ongoing problem I have had for a long time now and I am beyond words with all of it.
For over a month now (and this happens every two to three months) my line will drop intermittently.
This is my setup at home
These are the exact same steps I follow every time I have a network related problem
This is what else has taken place...
I have now managed to find three tools to monitor my traffic.
I will keep a log here with the hope that community might be able to help me resolve this problem.
This is part of an ongoing problem I have had for a long time now and I am beyond words with all of it.
For over a month now (and this happens every two to three months) my line will drop intermittently.
This is my setup at home
- 10Mb ADSL line - 900m from the Strand Exchange
- Home network wired from the socket to my desk - no extension cables
- DuoPlus Router (Had a Netgear DGN2000 that apparently later had known problems)
- Two PC's, One laptop one Desktop hardwired by CAT5 cable
- Desktop, Windows 7 Pro And Laptop, Windows 7 Home Premium
- WiFi for Android devices, two Galaxy S4's, Galaxy 10.1 Tablet, Samsung Television
These are the exact same steps I follow every time I have a network related problem
- Call Telkom, ask them to reset my ports.
- If that doesn't work, I call Afrihost and ask if there are known problems on their network.
- If no, I ask if there are lines that have been picked up and broken by a ship on the coast of Africa because that has happened too.
- If they say no, I make contact with someone I know from Telkom Strand Exchange and ask if there are problems there as this is normally where the problem ends up.
- I will also go through the speed tests using the Telkom Guest account and do line speed tests with the account.
- The DSL light remains constant as normal and as if connected.
- The internet light flashes as normal as if data is being transferred.
This is what else has taken place...
- My line has already been downgraded and upgraded multiple times from 10Mbps to 8Mbps to 6Mbps - not solved anything.
- Telkom have been out to my house, tested the line at my desk and it failed. (And they have been to my house numerous times before in the past)
- Then went to the socket where the line comes into the house and it passed which the technician then said that the extension cable I have is the reason for the problem.
- I asked if he was sure this was not an intermittent moment where the line does run normally and he assured me it was the reason.
- He then changed the cable and tested it again from my desk where it worked.
- He left, and not moments after he had gone we had the problem again!
- The technicians come and they blame Afrihost. I speak to Afrihost and they blame Telkom. So who does one believe?
- I have sat the better part of 6 hours of this month on the line to 10210 and blood spurting larva from my pores because I am this frustrated!
- I have bought additional data on my 8Ta (and we have Vodacom) dongle but this becomes incredibly expensive.
- I have spoken to Roshini Govender and Sam Kudoon, two supervisors at Telkom Call Center whoo have been monitoring my network.
- They report no problems with the network from their end when I tell them I can see problems using the network tools below during the times the tools report the faults.
I have now managed to find three tools to monitor my traffic.
- PingPlotter
- Wireshark
- HostMyCall.com
- Afrihosts own network monitoring tools
I will keep a log here with the hope that community might be able to help me resolve this problem.
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