HI Guys,
I really need some help please. I live in Bedfordview and have TTConnect as my last mile provider with Afrihost as my ISP. Since I moved in (6th September) I've been having intermittent connectivity issues. It comes on for a few minutes then off for anything from 15 mins to a few hours. Some days its off the entire day. I've logged WhatsApp calls each day, even called the support desk and many emails, however nobody seems to know what the issue is. I've spoken to easily over 50 people at Afrihost and support is pretty much the same by doing the same things over and over. I even got the TTconnect guys to come and have a look. They tested my line and said the issue is with Afrihost as they have changed the port of my line in their server room. I've done the following many many times but no help.
* Reset router as well as disable IPV6. Hard reset my router where Afrihost even unmapped and remapped again many times.
* Bypassed the router and connected directly to the ONT. Same issue where there is connectivity for a few mins then off again.
* Done multiple Ping, TraceRT , IPConfig, Inconfig renew and release as well as sent them all the screenshots as directed by the agents many times.
The lights on my router stay on, as well as my ONT box. Only the Lan light flashes on the ONT. It shows I'm connected to the network however there is no internet connection. Even on my phone. Is there anyway around this as I work from home as well as my entire household needing an internet connection and this is really a big problem for me. I cant run a SpeedTest because of no connection.
Has anyone else experienced this and will changing ISP's help? I've tried everything that i possibly can and the support team tells me to do the same thing over and over again which is extremely frustrating. I have asked many times to escalate and get a supervisor or manager call me and up until today, its just the support team that replies and asks me to do the same thing over again. I've also been told it is the load shedding, but my house is mostly off-grid as I run an inverter.
Please help!!
I really need some help please. I live in Bedfordview and have TTConnect as my last mile provider with Afrihost as my ISP. Since I moved in (6th September) I've been having intermittent connectivity issues. It comes on for a few minutes then off for anything from 15 mins to a few hours. Some days its off the entire day. I've logged WhatsApp calls each day, even called the support desk and many emails, however nobody seems to know what the issue is. I've spoken to easily over 50 people at Afrihost and support is pretty much the same by doing the same things over and over. I even got the TTconnect guys to come and have a look. They tested my line and said the issue is with Afrihost as they have changed the port of my line in their server room. I've done the following many many times but no help.
* Reset router as well as disable IPV6. Hard reset my router where Afrihost even unmapped and remapped again many times.
* Bypassed the router and connected directly to the ONT. Same issue where there is connectivity for a few mins then off again.
* Done multiple Ping, TraceRT , IPConfig, Inconfig renew and release as well as sent them all the screenshots as directed by the agents many times.
The lights on my router stay on, as well as my ONT box. Only the Lan light flashes on the ONT. It shows I'm connected to the network however there is no internet connection. Even on my phone. Is there anyway around this as I work from home as well as my entire household needing an internet connection and this is really a big problem for me. I cant run a SpeedTest because of no connection.
Has anyone else experienced this and will changing ISP's help? I've tried everything that i possibly can and the support team tells me to do the same thing over and over again which is extremely frustrating. I have asked many times to escalate and get a supervisor or manager call me and up until today, its just the support team that replies and asks me to do the same thing over again. I've also been told it is the load shedding, but my house is mostly off-grid as I run an inverter.
Please help!!
