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International Down IS
- Thread starter cavedog
- Start date
onlinepaul
Well-Known Member
- Joined
- Sep 29, 2007
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On Gamco's website they have this:
Another day or so of no international
Another day or so of no international
I can't believe that Internet Solutions would be quite content to just let their customers be without access for this length of time! They must be able to route us via some other channel (eg. satellite, SAT3), even if we are seriously gimped performance-wise.
NO CONNECTIVITY for two days when I am paying R1,000 a month?!
NO CONNECTIVITY for two days when I am paying R1,000 a month?!
Totally agree with you. Surprised that they don't even comment. Well, like everything in SA, take it like a man.
Well just spoke to axxess support desk, and it was news to them that the uncapped express accounts are down (the only reason some people are still alive is because it is illegal to kill them), seeing as these accounts are using satellite and not seacom. But lucky for me, the all immediately rushed to report it to the bastion of incompetence....IS
Schickelgruber
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Hi mate, I am new to SA from the USA. The maximum it has ever taken me to download 1GB is 45 minutes (in SA).
ppedrick
Well-Known Member
Hey guys,
I'll comment on what I know and it might help resolve this a little. We're all in the same boat and as well as our angry clients that we're dealing with IS are also dealing with us!
So - the story as we all know is that the SEACOM cable is down.. and we're not sure how long for at the minute.
Our feedback from IS is also that the a number of fibre strands of the SAT-3 cable are also down... hence why some people have international and others don't. We're not sure if this means physical strands or some of the tunnels but it's not a funny situation either way.
Now again, this could just be 'luck' with some MWeb/IS/Telkom etc customers having access and others not or there could be a major coverup/screw up going on. Personally, after all the politics in the last few weeks I'm leaning to the side of believing most of what I hear at the minute. So we're just trying to explain that although both cables not working at the same time is statistically low... it has happened before... and only a few weeks ago. So this could also be a result of that, movement, poor repairs etc etc....
We did all demand cheap internet through SEACOM... and we got it... now we're demanding 100% connectivity, even when SEACOM is down, and I do know that the Tier 1's do tend to use their redundant SAT-3 & satellite connections to service the customer, when necessary...
From memory there is a redundancy agreement between SEACOM and EASSY(or WACS or both) so that they will support each other. This isn't the case with SAT-3 and SEACOM... they have to pay twice for the same thing. So from a business/money perspective, I could understand if the larger businesses decided that their SAT-3 'redundancy' was minimal as EASSY lights up in just a few months and redundancy is an 'all inclusive' cost.... how bad could it be for just a few months?
Short answer is that it seems there have been multiple breaks on both the cable over the last 8 weeks and it's been a nightmare.
So although I am as angry as you guys I hope that this sheds a little light on what I feel are the reasonings and answers we believe.
I'll comment on what I know and it might help resolve this a little. We're all in the same boat and as well as our angry clients that we're dealing with IS are also dealing with us!
So - the story as we all know is that the SEACOM cable is down.. and we're not sure how long for at the minute.
Our feedback from IS is also that the a number of fibre strands of the SAT-3 cable are also down... hence why some people have international and others don't. We're not sure if this means physical strands or some of the tunnels but it's not a funny situation either way.
Now again, this could just be 'luck' with some MWeb/IS/Telkom etc customers having access and others not or there could be a major coverup/screw up going on. Personally, after all the politics in the last few weeks I'm leaning to the side of believing most of what I hear at the minute. So we're just trying to explain that although both cables not working at the same time is statistically low... it has happened before... and only a few weeks ago. So this could also be a result of that, movement, poor repairs etc etc....
We did all demand cheap internet through SEACOM... and we got it... now we're demanding 100% connectivity, even when SEACOM is down, and I do know that the Tier 1's do tend to use their redundant SAT-3 & satellite connections to service the customer, when necessary...
From memory there is a redundancy agreement between SEACOM and EASSY(or WACS or both) so that they will support each other. This isn't the case with SAT-3 and SEACOM... they have to pay twice for the same thing. So from a business/money perspective, I could understand if the larger businesses decided that their SAT-3 'redundancy' was minimal as EASSY lights up in just a few months and redundancy is an 'all inclusive' cost.... how bad could it be for just a few months?
Short answer is that it seems there have been multiple breaks on both the cable over the last 8 weeks and it's been a nightmare.
So although I am as angry as you guys I hope that this sheds a little light on what I feel are the reasonings and answers we believe.
Last edited:
HermanTheGerman
Senior Member
This is from the Afrihost (IS) website:
'Assuming' the download just started...
Just get the latest info directly from seacom...
http://twitter.com/seacomlive
http://twitter.com/seacomlive
DawieS
Active Member
The link you have posted is useless to most of us, not having international connection. Please copy/paste the crux of the message to this forum.
Thanks in advance...
Last two tweets:
We are waiting for the correct update from SMW4 and will let you know ASAP
We hoping it will done by today. It depends on the weather conditions and other factors
Yuna Monos
Active Member
Touché
AnimateX
Expert Member
Little further back:
SWM4 cable repair wrk is still in progress,we've been told that repairs can last from 6 hours 2 a max of 3 days
about 3 hours ago via TweetDeck
SWM4 cable repair wrk is still in progress,we've been told that repairs can last from 6 hours 2 a max of 3 days
about 3 hours ago via TweetDeck
onlinepaul
Well-Known Member
- Joined
- Sep 29, 2007
- Messages
- 109
- Reaction score
- 6
An hour ago...
The only change is that "alternative routing is being urgently investigated."
lack of network skills on a national scale...
bekdik
Honorary Master
How do you do that if you don't have International connectivity?