Prior to embarking on my weekly shopping trip, I buy a Mo'nice 50 MB all-net bundle to keep in touch with family at home. As happens every week, these SMSs are received:
31 Oct 08:21
Internet access paused. Either your data bundle is depleted or you're not in Telkom's coverage and using a Telkom only bundle. Dial *180# or open your browser.
31 Oct 08:40
Hello!You have 30 MB "All Networks data" available. 30 MB will expire on 01/11/2020.
Of course, the net result is that I am actually allocated only 20 MB data!
Attempts to obtain sensible input from Telkom agents are fruitless; the only responses I receive are that I am roaming and using Telkom-only data! Despite protestations that I purchased all-net data, the assertions are that the system cannot be wrong!
Does anyone else experience the same problem?
31 Oct 08:21
Internet access paused. Either your data bundle is depleted or you're not in Telkom's coverage and using a Telkom only bundle. Dial *180# or open your browser.
31 Oct 08:40
Hello!You have 30 MB "All Networks data" available. 30 MB will expire on 01/11/2020.
Of course, the net result is that I am actually allocated only 20 MB data!
Attempts to obtain sensible input from Telkom agents are fruitless; the only responses I receive are that I am roaming and using Telkom-only data! Despite protestations that I purchased all-net data, the assertions are that the system cannot be wrong!
Does anyone else experience the same problem?
