Internet Solutions explains slow ADSL

[QuintonB]

Slow Internet Solutions ADSL explained

Internet service providers that resell Internet Solutions’ ADSL products have reported latency and packet loss on their networks

 

[Hummercellc]

Surely they could have seen the traffic start to clime over time and provision more bandwidth before they reached their capacity.

Or don't IS have a monitoring system in place that they can visually see the current bandwidth traveling through their IPC(s), as well as past history of traffic?

Come on IS, you are not Tier 1 if you can't get this right!

 

[Timber_MG]

The explanation doesn't account for the sudden drop in performance. Something doesn't quite add up, but it doesn't matter, IS just shafted a bunch of ISPs real hard.

IS will have known about their IPC utilization, sounds like a case of accountants running the show there?

 

[Rocket-Boy]

These things dont just happen, they get there over time, they would have seen it coming but tried to maximise profit until they had to do something about it.

 

[twicode]

IS will have known about their IPC utilization, sounds like a case of accountants running the show there?

The accountants are right. There is no SLA for ADSL so whether we get full, half or quarter speed it has no financial impact on IS.

 

[kingrob]

Actually surprised, as it's a Japanese company & I can't imagine the Japs being happy with slow internet.

 

[Chevron]

Agree with the above. IS should have seen this coming and upgraded ages ago. One ISP I know upgrades whenever they get to 70% utilization.

Don't know how IS can get to 100% without noticing.

 

[guest2013-1]

First time I've seen IS fail so badly at planning. They're usually the ones that make sure they have enough capacity. Someone ****ed up

 

[skusku]

No wondering Ive had problems with my speeds. Like last night I emailed my ISP and this morning they reported its running fine. Well last night it wasn't. It does look better now though. Hope this upgrade is quick to get problems out of the way for the future.

 

[saffakanera]

First time I've seen IS fail so badly at planning. They're usually the ones that make sure they have enough capacity. Someone ****ed up

haha, yea, nothing will happen to them though. IS is the exactly like Telkom these days.

 

[Timber_MG]

The accountants are right. There is no SLA for ADSL so whether we get full, half or quarter speed it has no financial impact on IS.

It might not directly financially prejudice IS, but it surely encourages ISPs to consider alternatives and sets a precedent on which other users of higher tiered connectivity might evaluate IS's ability to identify and communicate material issues to its users.

The poor communication is inexcusable however. The communication Afrihost seems to have been receiving from them casts doubt on IS.

 

[garp]

The explanation doesn't account for the sudden drop in performance. Something doesn't quite add up, but it doesn't matter, IS just shafted a bunch of ISPs real hard.

IS will have known about their IPC utilization, sounds like a case of accountants running the show there?

And isn't Afrihost is supposed to be coming off IS and moving to MTN Business about now?

 

[prodigyX]

Still sounds dodgy to me. I'm with Afrihost (10mb uncapped) and I havent been affected. Not complaining, but how does a problem like full capacity only affect a percentage of users?

 

[eitai2001]

Still sounds dodgy to me. I'm with Afrihost (10mb uncapped) and I havent been affected. Not complaining, but how does a problem like full capacity only affect a percentage of users?

I'm on Afrihost, I've noticed the slow speeds, but only during the day. It wasn't this slow during the day earlier in the month.

 

[theJonster]

I am on Axxess and the net has been terrible. Playing international games is impossible. Browsing locally is slow. Really frustrating...

 

[Jan]

I wonder if IS is careful about upgrading its IPC because Afrihost and Axxess are about to move away from them: http://mybroadband.co.za/news/adsl/57071-big-afrihost-adsl-move.html

 

[Death]

I wonder if IS is careful about upgrading its IPC because Afrihost and Axxess are about to move away from them: http://mybroadband.co.za/news/adsl/57071-big-afrihost-adsl-move.html

Good point...

 

[MickeyD]

I wonder if IS is careful about upgrading its IPC because Afrihost and Axxess are about to move away from them: http://mybroadband.co.za/news/adsl/57071-big-afrihost-adsl-move.html

I think it was a timing issue but that they are also preparing themselves for the 384 upgrades next month.

 

[Jan]

And here's another potential explanation: http://mybroadband.co.za/news/broadband/60922-40mbps-dsl-trial-now-include-other-isps.html

 

[Bern]

Actually surprised, as it's a Japanese company & I can't imagine the Japs being happy with slow internet.

How many Japanese citizens are using IS accounts in SA? I think NTT likes money.