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Is AbsoluteHosting down?
- Thread starter LFX
- Start date
- Joined
- Sep 22, 2022
- Messages
- 19
- Reaction score
- 17
Good day,
It has come to our attention that there is an issue affecting all services at Absolute Hosting.
We have contacted the connectivity provider and the issue is currently being investigated.
We apologize for the inconvenience.
It has come to our attention that there is an issue affecting all services at Absolute Hosting.
We have contacted the connectivity provider and the issue is currently being investigated.
We apologize for the inconvenience.
deweyzeph
Honorary Master
Thanks, when are we going to get an explanation for the 24 hour outage on 29/30 April? We were promised a report explaining what happened haven't received anything yet.
Apologies - you beat us to the post.
We are already engaged with our upstream providers and we’ll keep you updated.
Please open or reopen your support ticket and we can provide you with more details.
Sundstromenator
Well-Known Member
Just as an FYI for everyone, you can also join their WhatsApp Announcement channel https://whatsapp.com/channel/0029Va9CYIuK5cDGeBPhgo0o
They posted an announcement fairly quickly there.
They posted an announcement fairly quickly there.
William1102
Expert Member
Quick question
In cases like these, would having G-Suite or Microsoft Exchange for emails still work?
At least if I can have access to mails it would be okay
In cases like these, would having G-Suite or Microsoft Exchange for emails still work?
At least if I can have access to mails it would be okay
Hosting your email externally would resolve issues such as these.
We’ve recieved feedback from clients advising that mobile operators connecting to their sites aren’t affected at the moment.
From the last quote, it was said that the report would be shared with all clients by that Friday, which would have been 2 May.
Also looked around the site a couple times since for same, but nothing has been published there either.
Will there be follow through or is each customer expected to open a ticket to request it?
Domain/DNS/Web Hosting with Absolute Hosting, with email hosted by Microsoft, and nothing is going in or out at the moment. No errors, but no delivery either.
Also tried accessing the website from MTN and not working.
William1102
Expert Member
Thanks Jade
I still cannot connect via Telkom LTE to website and Emails
Says server not found
The fault has been identified and engineers are on route to identify / resolve.
We’re still waiting on confirmation, at the moment we suspect physical break in connectivity in to dc.
We’ll post updates as soon as possible.
We’re still waiting on confirmation, at the moment we suspect physical break in connectivity in to dc.
We’ll post updates as soon as possible.
William1102
Expert Member
Interesting, Exchange is not helping in this case
Thank you @Sundstromenator
Updates are being posted in real time on the group for those that may have missed the links in the footer of our emails.
Since that same email footer includes this MyBB forum thread, having those same real-time updates here would be great.
Curious that the industry standard Network Status page is, for AH, locked behind Client Area login, given that the Client Area isn't accessible during these outages.
There is no way to join WhatsApp channels without accepting a new WhatsApp "Channel Terms" and Privacy Policy.. not interested in giving them more consent for our data.
Is there somewhere that the rest of customers, who don't want to grant Facebook further consent to mine their data, can see these real-time outage updates?
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William1102
Expert Member
So according to the WhatsApp channel, there is a fibre break but shouldn't a data center environment have diverse fibre routes and one fibre cable should not take down everything ?
Edit: Thought so, is unacceptable that everything breaks cause of one fibre cable break
Guess it likely will only come back at night or tomorrow as the ETA is still unknown. Afternoon wasted
Edit: Thought so, is unacceptable that everything breaks cause of one fibre cable break
Guess it likely will only come back at night or tomorrow as the ETA is still unknown. Afternoon wasted
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William1102
Expert Member
I can post the updates on here if anyone wants
So if the link between Seacom and NAPAfrica is down, if AH announce prefixes to a temporary upstream like Liquid or Metrofibre etc then this should temporarily resolve the issue till the Fibre link between Seacom and NAPAfrica is repaired?
Sundstromenator
Well-Known Member
This is from the Whatsapp Channel: "Current eta is 3 hours, plans are in place to run a temporary optic whilst the remainder of the repairs are carried out. We’ll post updates as soon as possible"
deweyzeph
Honorary Master
The outage on 29/30 April I could get away with to the higher ups because it was on a Saturday/Sunday and hardly anyone noticed. But a multi-hour outage at 1pm on a busy Thursday afternoon has now got me scrambling to explain to our customers, our shareholders and our directors what is going on and making me personally look bad for choosing Absolute Hosting. Not to mention we are now dusting off our disaster recovery plan to restore the offline services to an alternative hosting provider. Don't get me wrong, I understand these things happen. But 2 major outages in the space of a month is not a good look.
Progenix Oj101
Dealer
@Jade @ Absolute Hosting I have several friends who use you guys, and some mentioned that they haven't received feedback to date (this was about a week ago). It led me to asking others for the feedback so I could pass it on, but it turns out NONE of them received feedback, whether they're running a blog or the website for a company with 100+ staff. You might want to look into this.