Is AbsoluteHosting down?

Jade @ Absolute Hosting said:
zadomains should be working again, please let me know if you pickup any errors.
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Does zadomains adhere to co.za registry policy of 5 day "grace" + 5 day suspension (no longer resolves) before entering closed redemption, because I don't see my domain that expired four days ago under expired tab since the "outage" and I see eye popping redemption fees. Or is this standard practice? Logs are blank as to what happened to domain.

Domain was pending transfer (but still with "Absolute Hosting") as I am moving my domains away after I had a premonition after a bizarre discussion with "Rhio G" (doesn't answer my query, asks me to break query up into two parts). My advice to your organization is to focus on attention to detail as that appears to be lacking. You and your people need to get on top of things or these outages will be common. There was a complete lack of testing when the new zadomains control panel was rolled out and this attitute may be pervasive across the board. Some basic stuff is still not fixed like updating of company and trading numaes under account settings > profile details. Accounts with little domains have not been downgraded to enduser accounts like the email said, even the logs says that on 1/20/2025 8:07:16 AM my account was downgraded but I am still a reseller with high topup amounts and thresholds with a tiny number of domains.

If you cannot even "bind" such basic things you are bound to make errors that amount to day long outages. You are losing people whole days worth of income and the money they spent on promotion. Test properly, attention to detail, double-check.
 
@Jade @ Absolute Hosting,
I am contacting you regarding the ongoing outage affecting my WordPress server, which is still inaccessible.
I understand the team is working on this, but I am concerned about the lack of communication — no email updates or notices have been sent to affected customers during this downtime.
Although my business is currently in its testing phase, this outage highlights a serious risk. Had my store been live, I would have faced revenue loss, ad spend wastage, and damage to customer trust.
Please urgently provide a status update, an estimated time for full resolution (ETA), and clarification on plans to improve customer communication during incidents like this.
Consistent communication is essential for businesses relying on uptime to maintain brand trust and continuity.
 
NullHypothesis said:
Does zadomains adhere to co.za registry policy of 5 day "grace" + 5 day suspension (no longer resolves) before entering closed redemption, because I don't see my domain that expired four days ago under expired tab since the "outage" and I see eye popping redemption fees. Or is this standard practice? Logs are blank as to what happened to domain.

Domain was pending transfer (but still with "Absolute Hosting") as I am moving my domains away after I had a premonition after a bizarre discussion with "Rhio G" (doesn't answer my query, asks me to break query up into two parts). My advice to your organization is to focus on attention to detail as that appears to be lacking. You and your people need to get on top of things or these outages will be common. There was a complete lack of testing when the new zadomains control panel was rolled out and this attitute may be pervasive across the board. Some basic stuff is still not fixed like updating of company and trading numaes under account settings > profile details. Accounts with little domains have not been downgraded to enduser accounts like the email said, even the logs says that on 1/20/2025 8:07:16 AM my account was downgraded but I am still a reseller with high topup amounts and thresholds with a tiny number of domains.

If you cannot even "bind" such basic things you are bound to make errors that amount to day long outages. You are losing people whole days worth of income and the money they spent on promotion. Test properly, attention to detail, double-check.
Click to expand...
Does zadomains adhere to co.za registry policy of 5 day "grace" + 5 day suspension (no longer resolves) before entering closed redemption
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Yes we do, we poll the domain's expiry and status from the registry and sync this with our own database to reflect the same within the portal.

I don't see my domain that expired four days ago under expired tab since the "outage" and I see eye popping redemption fees
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Please PM me those domain names so that I can look into this for you, those domains should reflect the correct status and if they dont then we need to get this resolved.

If your domains have entered into closed redemption during the time in which we experienced an issue then we will gladly pickup the bill for this as it would unfair to expect you to pay the redemption fee due to an outage.

Logs are blank as to what happened to domain.
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Please send me the affected domain names so that I can our dev to start looking into this for you.

Some basic stuff is still not fixed like updating of company and trading numaes under account settings > profile details. Accounts with little domains have not been downgraded to enduser accounts like the email said, even the logs says that on 1/20/2025 8:07:16 AM my account was downgraded but I am still a reseller with high topup amounts and thresholds with a tiny number of domains.
Click to expand...

Are you are now referring to your account on Absolute Hosting, where if one wants to change company names we require supporting documentation - please confirm?

Please send me the relevant usernames so that I can look into this as I dont have any context on here.

If you cannot even "bind" such basic things you are bound to make errors that amount to day long outages. You are losing people whole days worth of income and the money they spent on promotion. Test properly, attention to detail, double-check.
Click to expand...

We are extremely sorry about this and this is not the experience we want you or anyone to have.
 
Johanp94 said:
@Jade @ Absolute Hosting,
I am contacting you regarding the ongoing outage affecting my WordPress server, which is still inaccessible.
I understand the team is working on this, but I am concerned about the lack of communication — no email updates or notices have been sent to affected customers during this downtime.
Although my business is currently in its testing phase, this outage highlights a serious risk. Had my store been live, I would have faced revenue loss, ad spend wastage, and damage to customer trust.
Please urgently provide a status update, an estimated time for full resolution (ETA), and clarification on plans to improve customer communication during incidents like this.
Consistent communication is essential for businesses relying on uptime to maintain brand trust and continuity.
Click to expand...
Hello Johan

Our techies are currently working on this server at the moment and we are aware that one of our high performance servers is returning an error.

I'll provide an update on this thread as soon as the server is up again.
 
Johanp94 said:
@Jade @ Absolute Hosting,
I am contacting you regarding the ongoing outage affecting my WordPress server, which is still inaccessible.
I understand the team is working on this, but I am concerned about the lack of communication — no email updates or notices have been sent to affected customers during this downtime.
Although my business is currently in its testing phase, this outage highlights a serious risk. Had my store been live, I would have faced revenue loss, ad spend wastage, and damage to customer trust.
Please urgently provide a status update, an estimated time for full resolution (ETA), and clarification on plans to improve customer communication during incidents like this.
Consistent communication is essential for businesses relying on uptime to maintain brand trust and continuity.
Click to expand...
Hello Johan

This server has been brought back online, please can you check your websites now.
 
Morning @Jade @ Absolute Hosting;

After this weekend's issues I've been unable to access my business databases via VPN. I receive an incorrect credentials message when trying to establish a connection.

I've moved my domain and now am unable to log into my AHCA account. I've logged tickets for this, but cannot see any progress on this since I have no access.

I need to get my customers back online and need access as soon as possible, please.

Thanks, JJ
 
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