philipm
Active Member
I originally signed up with Afrihost for home Internet to insulate me from Telkom but Telkom got so bad that I switched to another ISP who provided a direct wireless link (no fibre where I live).
Now I just use Afrihost for my cell phones because I would rather deal with them than MTN or one of the other network operators.
I recently found both my phones were being charged about R2.60 per minute, more than 2.5x the 99c/minute rate they should be charged. I complained and was told (despite providing a call log that clearly showed seconds per call and charge per call) and was told “Please dial *130*601# to opt out of any MTN promotions, then dial *141*5# Option 2 to unsubscribe from any content services so we can verify that it is indeed the call rate eating away at your balance.” When I pointed out that this did not match the log I sent, I was offered a list of standard call charges that did not match what I was being charged, and no hint on what to do about it.
Is anyone else finding that Afrihost, from previously having the best service, is less than useless?
Now I just use Afrihost for my cell phones because I would rather deal with them than MTN or one of the other network operators.
I recently found both my phones were being charged about R2.60 per minute, more than 2.5x the 99c/minute rate they should be charged. I complained and was told (despite providing a call log that clearly showed seconds per call and charge per call) and was told “Please dial *130*601# to opt out of any MTN promotions, then dial *141*5# Option 2 to unsubscribe from any content services so we can verify that it is indeed the call rate eating away at your balance.” When I pointed out that this did not match the log I sent, I was offered a list of standard call charges that did not match what I was being charged, and no hint on what to do about it.
Is anyone else finding that Afrihost, from previously having the best service, is less than useless?
