Are any problems with afrihost ever resolved?
I have been waiting 15 months for a resolution to a disgusting service that I pay a fortune for. I have fixed wireless LTE through Telkom. When I first got the service I was getting 25mbps and for the last year I am lucky to get 5mbps. I am losing money daily as I unable to work. Unfortunately in my area telkom is the only available service.
My experience with afrihost is nothing but unfulfilled promises and assurances that I will get a call back but no-one ever does. I have had two visits from telkom engineers and the first time I was told that if I wanted a better signal I would have to sit in the garden. The 2nd visit from the same engineer months later determined that the tower needed to be angled slightly by 5 degrees, abooster is required and that my modem needs replacing - the modem which Afrihost sold me as the best one.
Now that telkom have determined what needs to be done, Afrihost have consistently ignored my requests for updates on progress. Each person promises to phone me back and a few days later I request a callback and get the same repeated promises - I assume they are trained to ignore things in the hope that they will go away.
Is there ANY way to speak to someone above first line support supervisor level?
Please help as the loss of earnings means I am no longer able to afford to continually spend money on a non-existent service.
I have been waiting 15 months for a resolution to a disgusting service that I pay a fortune for. I have fixed wireless LTE through Telkom. When I first got the service I was getting 25mbps and for the last year I am lucky to get 5mbps. I am losing money daily as I unable to work. Unfortunately in my area telkom is the only available service.
My experience with afrihost is nothing but unfulfilled promises and assurances that I will get a call back but no-one ever does. I have had two visits from telkom engineers and the first time I was told that if I wanted a better signal I would have to sit in the garden. The 2nd visit from the same engineer months later determined that the tower needed to be angled slightly by 5 degrees, abooster is required and that my modem needs replacing - the modem which Afrihost sold me as the best one.
Now that telkom have determined what needs to be done, Afrihost have consistently ignored my requests for updates on progress. Each person promises to phone me back and a few days later I request a callback and get the same repeated promises - I assume they are trained to ignore things in the hope that they will go away.
Is there ANY way to speak to someone above first line support supervisor level?
Please help as the loss of earnings means I am no longer able to afford to continually spend money on a non-existent service.
