Im in the same boat.
I ordered an upgrade kit 9 days ago. Its not like they have to build anything, its a cpu,mobo and ram ffs!
I received an email stating that they received my proof of payment and thats it.
Upon enquiring after the first 4 days whether I would be receiving a tracking number I was told that they are extremely busy and would see to it soon.
Today I called to ask if they could box it as I would send my own courier to collect even tho it said free shipping, all they could say was, 'we'll get back to you shortly and put the phone down in my ear!!
I dont get it, I ordered a cpu cooler from them last month and it arrived in 2 days...