Is it the end for Autopage.

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Myrrdin

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Hi all.

I have been a long time customer of Autopage for my business and my private mobile needs. The beginning of this month I ordered the MTN R99 for 2Gb data contract. I have been sent from pillar to post for the last three weeks. So today I had enough and started throwing my toys out the cot. Threatening to cancel all five my contracts, two Vodacom (one is up for renewal at the end of the month), two MTN and the undelivered 2Gb data contract. To my surprise the response was, "Ok, we can cancel all the contracts." So I inquired some more, it seems the shops are ordering a bunch of stuff (including phones and sims) which are just not getting delivered from head office, indirectly not received from mtn/vodacom/8ta/cellc. Apparently this has been going on for 6 weeks now. Accounts are not getting delivered to customers etc. So it seems Autopage is devolving/disintegrating all over the place.

I am going tomorrow to Vodacom and MTN to see if they will take over my contracts as I drop Autopage as my service provider. So heed this warning, stay away from Autopage if you are looking for a new contract or if you are an existing customer start worrying about your current contracts.
 
Agree 100%. A sinking ship. Have heard several similar stories from our clients, but they are still advertising and selling contracts
 
If you read through this forum you will see what people think of autopage, its not great. I got away from them after 8 years with one contract. Heck I used to work for them so I know how crappy they are.
The dealers are normally franchises and can do nothing about the useless head office.
Honestly I would say cancel and head to someone that wants your business.
 
Thanks for all the responses.

Now the next questions is, who to go to. What was most convenient for me is that I could get whatever deal is available on the market all through the same service provider, so one bill at the end of the month. Who would you recommend, that I could get the same kind of service from?


PS
A computer programmer is someone who, when told to "Go to Hell", sees the "Go to", rather than the destination, as harmful.
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LOVE IT!!!!!
 
I don't think they can scam as much money as they used to in the past, so they're slowly downsizing.
 
Good luck getting out. Don't look back.
 
Also closed my contract 4 years ago after 6 years. Autopage, Nashua Mobile (Any 3rd party provider) Stay far away!!
 
BravoFox said:
Also closed my contract 4 years ago after 6 years. Autopage, Nashua Mobile (Any 3rd party provider) Stay far away!!
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I switched to Nashua from Autopage many moons ago and they have been exceptional.
 
I cancelled a contract with them about 3.5 years ago & I sometimes find the Bastids will still try and sneak in a debit order! :mad:
Real Scum!
 
I work with Autopage every day.. I know how bad they are...

The most common way they scam people is just your normal 2 year contract. If you do not send your contract cancellation letter the month before your contract ends they just keep billing you.. and there is nothing you can do because it is in the T's and C's..

Customer phones with faults take weeks to be picked up from the branch.. then almost 2 months to actually get fixed and returned...
 
We have the same problem with the Vincent branch of Autopage here in East London. Service is shocking / non-existant!

When you go to the store you have to sit on chairs and that is their queuing system - and they never answer their phones.

We have just given notice to upgrade 3 of our business lines. Ordered 2 of the phones a week ago (S3 mini / Nokia Lumia 820 / S4 on back order pending launch) a week ago and I phoned yesterday to check on them - still haven't arrived!!!

I think it is time for me to convince my MD to find a new SP ASAP before these upgrades go through...
 
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I used to work for Autopage back in 2008. Horrible bunch of scam artists. I will always go direct now - non of this 3rd party crap.
 
Myrrdin said:
Thanks for all the responses.

Now the next questions is, who to go to. What was most convenient for me is that I could get whatever deal is available on the market all through the same service provider, so one bill at the end of the month. Who would you recommend, that I could get the same kind of service from?
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I'm with Vodacom and have an excellent Service Provider. (Use to be an Autohell client for 8 years).

Best advice is too shop around at the smaller service providers and find one that you like. My guy lets me do upgrades, new contracts and queries over the phone. He even drops my new phones off in person.
 
cbrunsdonza said:
Best advice is too shop around at the smaller service providers and find one that you like. My guy lets me do upgrades, new contracts and queries over the phone. He even drops my new phones off in person.
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This is good advice. Find one of the smaller shops where the owners and staff are actually friendly and interested in helping you. Just like Ockie, they're far more willing to get things sorted for you than some other Vodacom staff I've met in the past few years.
 
So it looks like it is the end of the road for us with Autopage. After being with them since Cellular arrived in SA, we are now sick of their lack of service.

The upgrade phones ordered on 9 April had still not arrived at the store as of this morning so we cancelled everything.

The dilemma we then had is where do we go now? I do not want to just be a number at a Vodashop... Luckily I remembered that I had had dealings with Nashua Mobile a decade ago so gave them a call and they gave me the exact service that Autopage SHOULD be giving....

We should be moving 3 lines over tomorrow, with the rest to follow in 2014 when they mature.....
 
koeksGHT said:
The most common way they scam people is just your normal 2 year contract. If you do not send your contract cancellation letter the month before your contract ends they just keep billing you.. and there is nothing you can do because it is in the T's and C's..
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That's how it work with all providers since the beginning. I don't see it as wrong since they are a provider and must ensure continuity (?) of service. It's our responsibility to say "no more".
 
cpu. said:
That's how it work with all providers since the beginning. I don't see it as wrong since they are a provider and must ensure continuity (?) of service. It's our responsibility to say "no more".
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True, not like they tell you tho.. more of not giving info about it.
 
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