Is Telkom Shafting me

[aggressiveGrey]

So for the past month, Ive been getting 65kb/s on a 10MB ADSL line

I already put in a cancellation request however I noticed this in my router down/up stream.

Surely these numbers aren't correct (see attachment)

Tracert as follows:

Tracing route to google.com [216.58.223.142]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms router.asus.com [10.0.0.2]
2 * * * Request timed out.
3 * * 619 ms 105-187-235-41.telkomsa.net [105.187.235.41]
4 494 ms 428 ms 662 ms 105-187-235-42.telkomsa.net [105.187.235.42]
5 532 ms 437 ms 413 ms ipc-aggr-2.south.dsl.telkomsa.net [105.226.0.57]
6 631 ms 633 ms 650 ms 105-187-234-89.telkomsa.net [105.187.234.89]
7 673 ms 602 ms 642 ms 72.14.212.62
8 * * * Request timed out.
9 918 ms 553 ms * 172.253.66.0
10 687 ms 746 ms 672 ms 172.253.65.253
11 744 ms 727 ms 760 ms jnb02s01-in-f14.1e100.net [216.58.223.142]

Trace complete.

 

[Dan C]

Your line seems to be faulty.

 

[PsyWulf]

SNR is abysmal,terribly noisy line

 

[Superman-7]

My default answer to your question even before reading your post was 'yes'.

 

[src926]

My default answer to your question even before reading your post was 'yes'.

Came here to say just that!

 

[Binary_Bark]

My default answer to your question even before reading your post was 'yes'.

^ That

Your biggest problem is the Second word in your thread title "Telkom"

 

[Splinter]

My default answer to your question even before reading your post was 'yes'.

Came here to say just that!

I came here to say that if you can detect lube is being used, then it's not Telkom, otherwise it's yes, it is Telkom.

 

[Scorpion101]

Splinter props to you my man ... so true Telkom would never use lube those idiots won’t even upgrade their current infrastructure to remain relevant against other competitors in the same market segment. He would be lucky to even get them to use spit . Anyways buddy your first mistake is supporting a business which does not invest to ensure their customers get what they pay for.

Advice look for alternatives in your area and get out of that contract with them...

 

[MisterV]

those line stats make no sense. probably a line fault

 

[cavedog]

You have a line fault. You need to log a fault for them to fix it.

Looking at those stats one of the analogue wires are probably cut or a bad join on one of them. Voice not working?