Telkom ADSL, issues after 7pm most nights

[Belix]

I have been referred to the huge telkom ADSL topic, but i cannot see what I am looking for.
What causes my ADSL connection to go wonky after 7pm most nights?

For example, I can access my broadband no problem, but type in google - server not found
Open speedtest.net, sometimes fine, speeds report fine 8mbps up, .89mbps down. 5 minutes later, server not found.
Try search on google. Server not found. After 7pm it's nearly impossible to use google.
Open secure.telkom.co.za. It loads, click on login, server not found.

It's REALLY irritating not having a search engine!

Tracert to google.co.za, www.bing.com, www.telkom.co.za; all - Unable to resolve target system name

tracert www.speedtest.net
Tracing route to zd.map.fastly.net [151.101.174.219]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 10.10.10.1
2 * * * Request timed out.
3 21 ms 18 ms 19 ms 105-187-232-57.telkomsa.net [105.187.232.57]
4 19 ms 19 ms 18 ms 105.224.0.162
5 19 ms 20 ms 18 ms ipc-aggr-1.north.telkomsa.net [105.224.0.13]
6 21 ms 19 ms 20 ms jb1.telkomsa.net [105.187.252.102]
7 20 ms 20 ms 20 ms 196.60.8.13
8 19 ms 19 ms 19 ms 151.101.174.219

The nest day it's fine again the whole day until about around 7pm...
Telkom support's suggestions seem to be - restart the modem, and we'll reset the port.

 

[JustJack]

Have exactly the same issue!. Just posted on twatter..again, and although the guys are nice, as you say...restart and ports reset..we dont see anything wrong

 

[alexandergrahambell]

I have exactly the same problem, but I have 10mbps fibre from Openserve! It's actually worse than the ADSL I had which usually used to respond to a router restart.

 

[JustJack]

Didnt mention but yes I am also a fibre customer

 

[ichigo]

Same issue and on 10 meg fibre and it is actually quite annoying that I can't use half my favourite sites.

 

[ichigo]

Tried my Axxess free account and works fine so it's the telkom accounts which are the issue.

 

[JustJack]

So after another twitter complaint the answer was......
Hi there line is currently connected please reboot router test and advise thank you ^Fred

 

[ichigo]

So after another twitter complaint the answer was......
Hi there line is currently connected please reboot router test and advise thank you ^Fred

I tried rebooting the one night 3 times and still no luck then after 11 pm then suddenly everything worked.

 

[alexandergrahambell]

I tried rebooting the one night 3 times and still no luck then after 11 pm then suddenly everything worked.

Telkom “refreshed” my port. For the past three evenings my line has been fine. The consultant did warn me though that the exchange is congested and that may be causing the problem. So far so good, but who knows for how long?

 

[ichigo]

Telkom “refreshed” my port. For the past three evenings my line has been fine. The consultant did warn me though that the exchange is congested and that may be causing the problem. So far so good, but who knows for how long?

Well my line has been fine the past few days so don't think it has to do with anything they did and my exchange isn't congested here so definitely an account issue.

 

[KinsZA]

Same speed problem here, not quite as bad as yours but fiber.

 

[victsangu]

Hi I am also experiencing the same issue on my 10MBPS ADSL Line. Given the fact that i do not use the line during the day and when i come from work i cant enjoy my shows on Netflix is such and annoying thing

 

[JustJack]

Strangely, but thankfully, the last 2 nights = 100% fine

 

[victsangu]

i have the same issue with my 10Mbps ADSL, please assist me what i need to tell them to resolve, on another note i work for an ISP and have a uncapped bandwidth but with limited usage of 300GB. I have a seperate router which was working fine but it looks like Telkom is playing games on me.... it works fine for 5min and disconnects internet. I am paying them for the line and data and i have no problem, but why are they blocking me.
please help, private message is welcome

 

[JustJack]

Well my line has been fine the past few days so don't think it has to do with anything they did and my exchange isn't congested here so definitely an account issue.

What could an "account" problem then be? I must also then have had one!

 

[ichigo]

What could an "account" problem then be? I must also then have had one!

No idea still trying to figure it out as it happened for a long time on and off.