Isoftnet 30 Gb UPDATED

[Landar]

well why would any business want you to sign a contract? so that you don't switch to a competitors service and they have a gaurenteed income. they justified this to the consumer by giving a discounted and very competitive fixed rate for their service. whats wrong with that? if you didn't want to sign a contract, you would have to go elsewhere and pay at least R100 more per month for the same service. what more justification do they need?

i personally shy away from contracts like that, but in retrospect R480 a month for 30 gig is still a very good rate and maybe i should have signed up at the time.

mbs, do have some kind of vendetta against ayce? i dont even get why you are at all upset, and yes i have read your posts. so what if they didnt give a reason why they used contracts, there is nothing deviant about their contract. it is just a nice way for them to get guarenteed income, plus a nice discount for you!

 

[Landar]

Thefly, i don't know how much work was necessary to just update the info regarding your packages, but that should have taken your web designers a few minutes. I first visited your site 2 weeks ago, and there was so little information i simply dismissed isofnet from my list of possibilities for a new isp, quite unfortunate. there was almost no information about pricing or the packages you offer which is quite disconcerting as your website is the primary link between you and the consumer.

my comments are meant to be constructive, just letting you know how i felt about your site from a potential client's point of view.

Also, i just noticed your ad on myadsl, you might want to update that too. it says your 30 gig cost R680 a month instead of R570 or whatever it is. not very appealing when the axxess ad on the top of the page advertises R580 a month.

 

[TheflyOfCapeTown]

Landar , comments noted, however, just a little bit of patience is asked for. We (that is to say managment) only made the package restructuring decision friday morning, and our designer doesnt work weekends. A new section to the site is around the corner.

 

[mbs]

mbs, do have some kind of vendetta against ayce? i dont even get why you are at all upset, and yes i have read your posts. so what if they didnt give a reason why they used contracts, there is nothing deviant about their contract. it is just a nice way for them to get guarenteed income, plus a nice discount for you!

If you don't understand my stance, you clearly haven't understood what you have read, nor do you subscribe to the principles of basic business integrity, which demands transparency and honesty when it comes to dealings with clients or prospective clients. At the same time it has nothing to do with their contract, but instead the fact that they don't believe in answering a simple question and choose to be downright devious about it. What's wrong with saying outright to everybody that 'we choose to lock-in our clients for x period to assure revenues', or something like that? Instead, people like you choose and have to act as spokesmen for them, even when you have no idea of the real reasons and have to speculate on their behalf? No thanx - that is precisely the kind of nonsense we have to deal with on a daily basis from the main connectivity providers, and we certainly don't have to put up with it from the resellers - as most of them have realised, with the notable exception of ayce.

 

[Landar]

mbs, i do understand what you are saying. but, who cares if they didn'd answer the question? i don't see the correlation between answering the question and business integrity. how is not answering the question devious? why is it even a big deal? who cares what their reasons are? if you don't like the idea don't subscribe with them. so long as they provide a good service at a good price then people will use them. when there was a problem with the uncapped they offered to cancel the contracts and pay the money back etc. what more could you expect in that situation?

whatever, this is getting really old. basically does anyone care that they didn't answer that question? in what way is that important to you, the prospective consumer? perhaps they should have answered, but them not answering does not effect their integrity in my view.

so tell me, what could their devious plan have been for using contracts then? i simply cannot think of a plausible reason other than having guarenteed income. if there was a devious reason, it would have soon become apparent to the consumers and no one would use their service anymore or would have opted out when given the chance.

 

[Skint]

mbs, i do understand what you are saying. but, who cares if they didn'd answer the question? i don't see the correlation between answering the question and business integrity. how is not answering the question devious? why is it even a big deal? who cares what their reasons are? if you don't like the idea don't subscribe with them. so long as they provide a good service at a good price then people will use them. when there was a problem with the uncapped they offered to cancel the contracts and pay the money back etc. what more could you expect in that situation?

whatever, this is getting really old. basically does anyone care that they didn't answer that question? in what way is that important to you, the prospective consumer? perhaps they should have answered, but them not answering does not effect their integrity in my view.

so tell me, what could their devious plan have been for using contracts then? i simply cannot think of a plausible reason other than having guarenteed income. if there was a devious reason, it would have soon become apparent to the consumers and no one would use their service anymore or would have opted out when given the chance.

Well with them saying the accounts are "uncapped" first and then capping it, THEN not answering the question you kind of lose all trust for that company. I personally dont, and probably wont ever, trust ayce.

 

[mbs]

perhaps they should have answered, but them not answering does not effect their integrity in my view.

Fine - to believe that is your prerogative. My stance is quite clear and unequivocal. However, I will not belabour the point as you seem wont to do, but will instead merely reference that said originally and leave forumites to form their own opinion.

 

[allyoucaneat]

If there was a question - I must have missed it. What was it again? Maybe it was answered in the interview with Windows Online here on 22 March 2005: http://www.litmags.co.za/articles.asp?id=1397

AYCE never used the word "uncapped" in any ad or press release. You might be interested in this article on Windows Online: http://www.litmags.co.za/pseudoblog.asp?id=18

The Minimum Supply Period (that I think is mbs' gripe) has been reduced from 6 months to one month at the end of June 2005. That is, the contract is a month-to-month contract. See here: https://dotco.net/allyoucaneat/signup/

 

[VQuest]

Landar, let me try and set the scene for you.

ayce popped up out of nowhere. (Yet another fly-by-night company? We are yet to find out). They offered this too good to be true uncapped ADSL service for R480. (This was a special for one month. After that month, the subs jumped up to around R900+ p/m). Because they were the first and we'd never heard of them, a lot of us were a little hesitant. Especially when we found out you had to sign a contract for a year. And once reading the contract, it was very one sided. Including the fact that you still had to pay even if they could no longer offer you a service. I believe the majority of us would have signed up if it was not for the contract. When we asked ayce about this, they simply refused to give us an answer. This caused us to be more sceptical. Then all of a sudden after all this hype about them offering an all you can eat "uncapped" service it was changed to 30GB limit. At this stage they still weren't playing open cards about why they insisted on a contract. And many months later, I see that things have not changed. Being the first to offer larger than 3GB accounts, they had the market here at MyADSL. If they were open and honest and did not have a contract they would have signed up hundreds of us. This did not happen for obvious reasons. Along came Axxess. They were smart. They offered various accounts for reasonable prices with no contract and beyond excellent customer service. People signed up like crazy. So, ayce shot themselves in the foot. Lets hope they've learned their lesson.......even if it was the hard way. I, for one, will never trust ayce and will never have anything to do with them.

More on topic. TheFly, I do understand why you are waiting to update your website, but the bottom line is it is actually very misleading to the public. You're advertising uncapped ADSL, which is not what you are offering, so that is actually false advertising. It doesn't bother me, because I'm not using your service, but it's going to bother other potential customers. Besides that, good luck.

[EDIT] So ayce has finally woken up and smelled the cold coffee. If you had done away with the contract right in the beginning when we all suggested it, things would have been very different now. You would have not only had the respect of several thousand MyADSL members, but you would have also had several thousand potential customers. But your stubbornness has prevented this. So, it's a little too late.

BTW, ayce, it's not really nice to play with words. Once before you've tried to befuzzle us with the words "uncapped" and "umlimited". Your website claimed you were uncapped, no matter what your wording was. This is another case of false advertising.

Quite frankly, I've had "all I can stomach" on the subject.

I think maybe the ayce posts should be moved to a new thread because this post is becoming about ayce when it really should be about Isoft.

 

[killadoob]

mbs is one of those guys working for another company lol

damn spies i hate em

also mbs you seen rather ignorant and also you seem like a complete beep i d i o t

 

[VQuest]

mbs is one of those guys working for another company lol

damn spies i hate em

also mbs you seen rather ignorant and also you seem like a complete beep i d i o t

killadoob, two things. Firstly, the comment about working for another company got old a long, long time ago. I think you're the only person who thinks thats funny.

Secondly, attacking mbs on a personal level is simply uncalled for. I believe the mods have made this clear.

This topic is about services, not people.

 

[mbs]

@'doob: For your edification, I happen to work in a very different sector to that of connectivity provision. Furthermore, your forum cred is piss-poor enough already - despite your endeavours, it can't sink lower than currently except to 'ignore/ban' levels, which is where you now are, from my point of view...

 

[killadoob]

mbs so you dont like contracts i mean when you rent a house do they let you pay month for month, as someone said a contract is there to ensure you dont use something for a month and move on, i dont think its a bad idea to have a contract for something.

but you feel strongly that contracts are rubbish and try to trap ppl, and i think that is an idiotic way of thinking.

maybe calling you an idiot was wrong, i should have said its an idiotic way of thinking.

Furthermore, your forum cred is piss-poor enough already - despite your endeavours

i dont have any endeavours to make it better. I mean i couldnt give a beep what ppl on this forum think of me, so just like you i will say what i want even if it is idiotic.

 

[silversurfer]

omg... killadoob... u couldnt grasp the augument months ago... i dont think any of us expect u to understand it now.

Lander : u'r obviously new around here and missed the actual AYCE time (when they shot themselves in the foot)... Vquest's update sumz things up pretty well. VERY few of us would have anything to do with AYCE.

 

[guest2013-1]

mbs so you dont like contracts i mean when you rent a house do they let you pay month for month, as someone said a contract is there to ensure you dont use something for a month and move on, i dont think its a bad idea to have a contract for something.

True, but the owner of the house can't suddenly stop providing you with a roof over your head, nor can you just stop paying for said roof over your head. BOTH parties are covered by the contract, not just one (as in the case with AYCE)

Don't we have a "English for Foreigners in South Africa" school someplace? I'm pretty sure I saw one in Rosebank/Parkwood someplace...

 

[rsd]

doob, you are trying to argue, but you're not even on the same page.

mbs is not saying contracts are bad, he is saying that failing to provide an explanation as to why a contract is needed is poor business practice.

please - if you can't understand what someone is saying, don't argue with them. You're arguing over something that wasn't said.

seriously - have I lost the plot, or are you having trouble following what mbs is saying?

 

[allyoucaneat]

... And once reading the contract ... Including the fact that you still had to pay even if they could no longer offer you a service...

I dare you to quote the part of the AYCE Terms that you refer to.

 

[allyoucaneat]

I also regard it as morally indefensible for you to have offered test accounts to prospective clients, instead of answering a perfectly reasonable question concerning the need for a contractual arrangement, as you in fact did with me.

mbs, we have gone through all the requests for test accounts (twice just to make sure). We also combed through the test accounts that was given out, but there is no record that "mbs" got or requested a test account. Do you perhaps use another nick sometimes on MyADSL?

mbs, be fair: you are expecting an answer on a question (which you won't tell me what it is) and you complain about a contract but you are unwilling to tell me which line in the Terms is bothering you.

 

[VQuest]

I dare you to quote the part of the AYCE Terms that you refer to.

From what I remember about previous discussions on this subject, your terms have been changed somewhat since then.

 

[Landar]

thanks for the informative posts guys, esp vquest.

well they wouldn't have offered the service at that price without some kind of a long term contract, otherwise it just wouldnt make sense from a business p.o.v, unless of course they had huge numbers and benifited from economies of scale.

regarding the whole move from uncapped to 30 gig, i'm sure there was major pressure from telkom. but perhaps they could have handled it a bit better.

thefly, i was not referring to not advertising your new packages promptly, more to the fact that the website offered little info about any of your old packages. it wasn't clear if there was some kind of contract, or the size of your caps for the capped accounts. its tough to stand out among so many resellers with such similar packages, so you don't want to be disadvantaged by your website. do you guys offer some kind of reduced rate if you sign up late in the month?