isp suggestions

[trust13]

hi, we have had endless problems with both Afrihost (they cannot get anything sorted out, its been a week first with slow, and then since Sunday with no service). the problem is the ONT. so frogfoot has to replace it....no response from either Afrihost or frogfoot ...no feedback. can anybody please suggest an ISP with excellent support. we have a 200 up and down line. I don't mind if its a small isp. We unfortunately only have access to frogfoot or open serve in this area. Please help

 

[PBCool]

Have you tried escalating to @AfriNatic alternatively maybe move over to Openserve

 

[AfriNatic]

hi, we have had endless problems with both Afrihost (they cannot get anything sorted out, its been a week first with slow, and then since Sunday with no service). the problem is the ONT. so frogfoot has to replace it....no response from either Afrihost or frogfoot ...no feedback. can anybody please suggest an ISP with excellent support. we have a 200 up and down line. I don't mind if its a small isp. We unfortunately only have access to frogfoot or open serve in this area. Please help

Hi,

I have responded to your other ticket.

Afrihost Support Non-existing

Can anybody please advise how to get to speak to someone in Afrihost who can actually get anything done? Tried since Sunday - email, callback, WhatsApp, phone - no joy - they will follow up with Frogfoot. That is all - every time I contact them they say a new ETA for frogfoot is 24-72 hours...

mybroadband.co.za

Please send me your details via a pm for me to investigate the matter for you.

 

[trust13]

Hi,

I have responded to your other ticket.

Afrihost Support Non-existing

Can anybody please advise how to get to speak to someone in Afrihost who can actually get anything done? Tried since Sunday - email, callback, WhatsApp, phone - no joy - they will follow up with Frogfoot. That is all - every time I contact them they say a new ETA for frogfoot is 24-72 hours...

mybroadband.co.za

Please send me your details via a pm for me to investigate the matter for you.

Hi, Thursday now. Still no resolve. Frogfoot arrived on late Tuesday afternoon, with no new ONT with technician, he checked everything, saw it was the Ethernet port, said he would bring a new box on Wednesday, then phoned, made an appointment for 12pm on Wednesday, did not pitch, I sent an SMS he said busy with a fault, would be there in few hours, never pitched, and no further response to sms or calls. This morning the same. In addition I had our network cabling guy here to test all my Ethernet cables connections as well, and wait for the Frogfoot technician whose appointment was at 12.00. (Have attached photos that all my cables are working perfectly and the Ethernet port still dead) So even though there might be service, I can’t access it. Please can you urgently assist? How can I get ported to another fibre provider yesterday? Who in regulatory authorities can I log a complaint with?

 

[trust13]

Hi,

I have responded to your other ticket.

Afrihost Support Non-existing

Can anybody please advise how to get to speak to someone in Afrihost who can actually get anything done? Tried since Sunday - email, callback, WhatsApp, phone - no joy - they will follow up with Frogfoot. That is all - every time I contact them they say a new ETA for frogfoot is 24-72 hours...

mybroadband.co.za

Please send me your details via a pm for me to investigate the matter for you.

I have sent you all account details and reference numbers as well in PM. I would greatly appreciate any help please.

 

[trust13]

ONT was replaced yesterday afternoon, and service immediately accessible. Thank you.