ITNT Capped DSL Feedback

akescpt said:
Just call. Worked for me. Pity about the campaign. This account runs like a dog.
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shanezn said:
I had the same problem. It eventually went through. They never responded though, so I ended up phoning them. I'd suggest you go that route.
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Inzaghi007 said:
The contact land line number is 011 791 3086

It seems I wasn't the only one hard capped early. These guys are a useless, please stay away from them.

I hope we don't get capped again:)

By the way, those who chose the monthly plan, there is a 30 day cancellation policy. If you plan on using this service all the way till december, please cancel in November otherwise you gonna get a nice hefty January bill.
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Thanks guys. Got a PM with their contact details shortyly afterwards - thanks for that.
 
shanezn said:
Wait, what ? How would I know if I selected monthly ? I only ever saw the R50 per month option when I took the 50GB package.
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if I'm not mistaken, there were 2 options monthly or once off when you signed up.
Under client portal details, base package will tell you whether it is monthly or once off.

If all else fails rather give them a call.
 
Inzaghi007 said:
if I'm not mistaken, there were 2 options monthly or once off when you signed up.
Under client portal details, base package will tell you whether it is monthly or once off.

If all else fails rather give them a call.
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Called them. It was once off. Dodged a bullet there. They also advised that my account has been "fixed" and I now have the balance of my 50GB to waste before month end.
 
Bunch. Of. C#ntNuggets !

Sweet f#ckall has been fixed. Put in my user details on the router, try and access Google, and I get redirected to their site which tells me I have been "hard capped" for exceeding my limit. Tried calling them and they only operate during business hours. I got put through to the after hours technician (yes, singular) who couldn't hear me because he was driving. What kind of mickey mouse operation are these clowns running ? I'd like to report these cakes to the consumer council :mad:
 
shanezn said:
Bunch. Of. C#ntNuggets !

Sweet f#ckall has been fixed. Put in my user details on the router, try and access Google, and I get redirected to their site which tells me I have been "hard capped" for exceeding my limit. Tried calling them and they only operate during business hours. I got put through to the after hours technician (yes, singular) who couldn't hear me because he was driving. What kind of mickey mouse operation are these clowns running ? I'd like to report these cakes to the consumer council :mad:
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Why pay 20 techies to stay after hours, when one is all that is needed (usually). The mybb-effect was not expected and was already mentioned somewhere here.

If you want top of the range, pay for it.
 
cpu. said:
Why pay 20 techies to stay after hours, when one is all that is needed (usually). The mybb-effect was not expected and was already mentioned somewhere here.

If you want top of the range, pay for it.
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Sorry, but that's a crock. I called yesterday morning. I had to call them again this afternoon to find out what's going on, despite being promised a call back when things are sorted. I wasn't rude to the dude that took my call either. I'm upset now because he told me it's sorted out, only for me to get home and find that it's not. I don't appreciate being led to believe a blatant lie.
 
Is anyone's account with these guys actually working as it should? Or is everyone having issues with slow internet or being capped early?

I guess this was too good to be true then?
 
Totempole said:
Is anyone's account with these guys actually working as it should? Or is everyone having issues with slow internet or being capped early?

I guess this was too good to be true then?
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Short answer - YES! Grabbed a 50G account - roughly around 17GB the 'shaping' kicked in!! .. Useless :wtf:
 
I was having a problem and switched back to my axxess account during the major period of complaints. I have activated my itnt account again and streaming seems to be ok.
I don't do mega downloads but when the major complaints where out there I could not stream jack. Lucky for me I did the once off and paid 50 bucks so for a test it was well spent.

I must admit they hooked a lot of people with the bait and switch but due to me having been on accounts where I am not locked in heavily it's been cool.
Going to try CW as about 90% of my usage is streaming and that's in the evenings and during the day it's SMTP and and the odd remote connection I think it's a tailor made package for me if it works as advertised.

I was really stunned by the initial pricing and did not understand how they could offer that amount of bandwidth for that price. Now we know they did not realise how popular it would have been.
I feel bad for them as this experience has created a lot of negative feedback for them and with so many myBB users who can really whine when we don't get what we want must be hell for those poor techs, I'm sure it must feel like working at a sanral call center for them at the moment.
Maybe they should forward the calls to the guys responsible for the marketing/ research and let them deal with our irate complaining.
 
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Here's what I can't understand...

In this article, on 21 September, they were wanting to get as many clients as possible on board to make the R1/GB business model sustainable.
R1 per GB ADSL products launched
ITNT MD Grant Colyn told MyBroadband that the R1 per GB price is based on a business model they believe in, and if more people get on board the promo will become the norm.
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But in this article dated 23 September, they said the uptake was too high.
R1 per GB ADSL deal pulled
ITNT MD Grant Colyn told MyBroadband that the company did not expect such a massive uptake of its new promotion. “What we expected to happen in 2 to 3 weeks happened in one day,” he said.

Colyn said that too many people signed up for the solution too fast, which would have “sunk the ship” if they allowed it to continue.
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So how would it have been possible for this to have been a sustainable business model? :confused:
 
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Totempole said:
Here's what I can't understand...
But in this article dated 23 September, they said the uptake was too high.
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No one knows what type of deal they had in place from whoever they were buying bandwidth from or if they were looking at the existing accounts being able to sustain the bait and switch tactic to grow they their client database and hope that many would stay after December. Either way I'm sure they have learned a very expensive lesson in both their reputation and bandwidth costs they could incure to keep the current users happy. That's maybe why we are experiencing the throttling and the glitch for incorrect metering to juggle the available bandwidth they have. Only they will know the real answer
 
Seems like there is another hard cap in place for me. I have the 100gb account.
Received an email that I used 80% of my account at around 40gb. Looks like 50gb is my limit.

These bastards want to cut us off over the weekend knowing full well that we won't get help with their operating hours.

What is wrong with these guys??? Second time now have to sort out the hard cap limit thing.
 
Inzaghi007 said:
Seems like there is another hard cap in place for me. I have the 100gb account.
Received an email that I used 80% of my account at around 40gb. Looks like 50gb is my limit.

These bastards want to cut us off over the weekend knowing full well that we won't get help with their operating hours.

What is wrong with these guys??? Second time now have to sort out the hard cap limit thing.
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I'm over 50gb of my 100gb.
 
Inzaghi007 said:
Seems like there is another hard cap in place for me. I have the 100gb account.
Received an email that I used 80% of my account at around 40gb. Looks like 50gb is my limit.

These bastards want to cut us off over the weekend knowing full well that we won't get help with their operating hours.

What is wrong with these guys??? Second time now have to sort out the hard cap limit thing.
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Looks like the emails were false alarms. Lucky for that:)

Despite these mishaps, this line runs fast at all times.
 
just below 50% used and received my 80% warning. Seems like they still have not sorted out anything. How are businesses that are signed up with these guys staying with them?. As long as my streaming and remote services works I am ok.
 
I wonder where these muppets learned math.

Happily watching a streaming movie when suddenly it starts to buffer into an oblivion. I try to do a speed test to see if there is a problem on the line and get this great page.

Please note your account has exceeded the allocated cap and has been hard capped.
You can increase your cap by logging in below. Please use your email and password details to log in

when checking my account here is the response
Account type: 50GB used: 25.44 GB and I am capped.

sorry but you guys are clowns if this is how you run a business then good luck to you. reminds me almost of some of the creative accounting you hear about in the news. when being put through to after hour technician it goes to voice mail.
 
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