Just got a call from sentech

hennievr said:
I received my second call last week and yesterday the month to month contract. The one thing I like about this contract is that you as the consumer need to give them one month written consent to cancel but they can phone you on a Saturday morning while you busy waking up and tell you that if you not migrate before the end of the month your services will be cancelled. What happened to the decency of both parties having equality in a contract.

Anyway I told them that I've ordered my adsl line and the minute that is in I'm cancelling with them. I would have done it immediatly if Telkom was reliable and on time with the installation.
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They are by law actually required to give you one calender month's notice of cancellation.

I have been phoned numerous times and each time they ask me if I wish to migrate, and each time I advise that I have yet to receive the information I requested in writing.

Furthermore, the last call I received, I objected to my call being recorded was completely ignored.

I will refuse to take calls in future.

Official notice (according to a lawyer) may be verbally or in writing, but must take a certain form, IE:

This is an official notice of termination/cancellation of contract giving you 1 months notice from XXXXXX etc.

Does anybody want to check there contracts and see if there is a cause demanding written termination? There might well be.

so people ADSL vs IBurst....any recommendations?
 
when will they learn?

Got the call and already looking for alternatives...

Anyone have suggestions for honeydew ridge area?
 
I just received "The Call". Told them 3 times that I was happy with the present situation and to put any request to change in writing in terms of my contract.
 
Billy said:
I just received "The Call". Told them 3 times that I was happy with the present situation and to put any request to change in writing in terms of my contract.
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you deviated from the script, they must have been in a flat spin....

Honestly did they hire a whole new bunch of idiots to do these calls?
 
alloytoo said:
They are by law actually required to give you one calender month's notice of cancellation.

I have been phoned numerous times and each time they ask me if I wish to migrate, and each time I advise that I have yet to receive the information I requested in writing.

Furthermore, the last call I received, I objected to my call being recorded was completely ignored.

I will refuse to take calls in future.

Official notice (according to a lawyer) may be verbally or in writing, but must take a certain form, IE:

This is an official notice of termination/cancellation of contract giving you 1 months notice from XXXXXX etc.

Does anybody want to check there contracts and see if there is a cause demanding written termination? There might well be.

so people ADSL vs IBurst....any recommendations?
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Legally you are correct, but in practice, Sentech was wise enough to know that nobody would take them to court for a few hundred rand, and even if they did, what is the worse that could happen? nothing.
If you read the contract, you will notice that it is a very skimpy little contract that leaves out almost all detail, except for where it covers Sentech.
The only threat would be if many Sentech customers got together and filed a class action against them, but in practice that will never happen. They know that the majority of their customers need an internet connection and could not sit without it for months or years, while the legal proceedings drag on. Ever wondered why South African internet providers are so bad? For now iBurst sounds like the answer, but what stops iBurst from doing something similar in the future. Experience tells us that is very likely.
 
Clarity???? (As clear as mud)

I have just received my third call from an operator who seemed to know what was going on. I am currently month to month on 128 and was (up until 3 weeks ago) quite happy with the service. The operator informed me that if I did not choose to migrate, my connection would be terminated at the end of October this year. Going to look at the contract very carefully over the next few days and work on from there.
 
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I still havent received a call. If they had 2 people phoning, and around 3000 customers to notify, they should have been done in a week. We're now going into the 3rd week. So either they only have 1 person phoning or they've changed their mind....
 
JayT said:
I still havent received a call. If they had 2 people phoning, and around 3000 customers to notify, they should have been done in a week. We're now going into the 3rd week. So either they only have 1 person phoning or they've changed their mind....
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Or they forgot how to use the telephone or how to talk. Or how to breathe.
 
JayT said:
I still havent received a call. If they had 2 people phoning, and around 3000 customers to notify, they should have been done in a week. We're now going into the 3rd week. So either they only have 1 person phoning or they've changed their mind....
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With Nowire, and havent recieved any communication about it yet
 
I got the call on Friday. I've cancelled my contract two months ago...
Naturally, I explained to the operater that I'm quite happy to leave the MyWireless Classic service :)
 
Question:

Has anybody received a call in the last 2 days?

After a flood of calls, I'm feeling rather lonely:o

I'm also still waiting for the information I requested.
 
Got a call yesterday evening. I'd already applied for ADSL which is due to be installed in about 7 days so I politely told the guy on the line to quietly shove his flexi brochure somewhere unmentionable. I'll be cancelling at the end of October. Till then, I wonder how much of Stargate SG1 I can download :)
 
Had one call so far.... When I questioned the 1 month notice period I was told that someone would call me back... I'll wait for happily for them to call then request the notice again....
 
DraK said:
Had one call so far.... When I questioned the 1 month notice period I was told that someone would call me back... I'll wait for happily for them to call then request the notice again....
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Question: has anyone actually received proper notice?
 
I logged a ticket on the 21st of September asking for all the information regarding the classic package being terminated including pricing, options, notice period etc - ZERO response - the problem has been passed to who knows.

Have spent in excess of 1 hour on on the phone, the last call was a few minutes ago trying to follow the ticket and I am fuming!

The other questions I have include:

Who pays for packet loss and network disconnects (at times this can be as high as 40% and I have in the past logged tickets to prove it)

How do I get access to proof of my actual usage? (log files etc)

Since I have never exceeded the softcap, or even got close to it, why am I going to be penalised by having to pay in excess of 400% of my current billing? (assuming a ridiculous rate of R1.00/Mb)

I feel that Sentech should be forced to buy all modems and refund our installation cost since they are making unreasonable changes to our contracts.

I await the flames
 
Interesting - I've been billed for this month despite them confirming my termination of service twice last month.
 
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