Kindle 3G not connecting

[SanchoP]

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[BigAl-sa]

Hey guys,

Got a bit of a problem with my Kindle. It's the WiFi + 3G version, but for some reason the 3G doesn't connect anymore, i.e. if I try to go on the Kindle store it tries for a bit and then prompts about locating a WiFi network, but doesn't say anything about 3G...

I've tried reseting and restarting it, but it didn't make any difference. Any ideas what the problem could be?

Thanks

Try forcing it to a provider/speed. Go into the settings menu and type 311 (I think it's alt-e alt-q alt-q on K3). Try one of those available. I found using "automatically select" always puts me onto a very weak Cell-C 2g signal from home.

 

[BigAl-sa]

Just did that and it brought up a big list with all the available networks and I tried selecting a few but it doesn't change anything. Still when I try to go to the store it says "A Wi-Fi network is required to complete this." What about reseting to factory defaults?

I don't think a factory reset is going to help you with this one. You can try setting the provider to a Vodacom 2g to check.
You can also try 611, the same way as with 311 above, and check through to see whether there are any glaring errors. I don't have a K3, so have no idea what the wi-fi adds to these pages.

Just as a matter of interest, have you tried it on a wi-fi network?

If all else fails, contact the Kindle support desk (NOT the Amazon support desk - they are evidently useless for Kindle support). Kindle support does have a phone back for international customers - I'll see if I can find a link as to where I found the info.

 

[BigAl-sa]

If all else fails, contact the Kindle support desk (NOT the Amazon support desk - they are evidently useless for Kindle support). Kindle support does have a phone back for international customers - I'll see if I can find a link as to where I found the info.

Go to Manage your Kindle on amazon.com. In one of the blocks on the left, you have a link: Kindle Help Home. Follow that.

Useful link:
http://www.kindleboards.com/index.php/topic,73465.0.html

BTW, have you checked that the cell phone data networks are running in your area (eg connecting to the internet with a smartphone)?