@lantic Customer Abuse

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ACaD

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I had a very abusive experience last year at @lantic. Before the first complaint is deleted from Hellopeter.com, I want to share my experience here so it can serve as a warning to potential and existing @lantic and Vox customers.

It all started when I complained about the bad service I received after trying in vain for several weeks to apply for an ADSL account on behalf of a customer. Here is my complaint:
http://www.hellopeter.com/lantic-complaint-[413142]

The following morning the customer relations manager, Marius Venter, telephoned me and verbally abused, threatened and shouted at me. I telephoned the managing director, Neil Meyer, about the abuse. He disregarded it. I then lodged a complaint at ISPA, but they could not intervene because @lantic is not a member. I e-mailed the managing director of Vox Telecom (@lantic's parent company), Douglas Reed. He disregarded it as well.

I then decided to complain again. Here is the complaint:
http://www.hellopeter.com/lantic-complaint-[456507]
Not only did he flatly deny the abuse, but he tried to intimidate me by stating that my complaint had been referred to their attorneys. Also, in a desperate attempt to discredit me, he had two of his colleagues post compliments:
http://www.hellopeter.com/lantic-compliment-[456510]
http://www.hellopeter.com/lantic-compliment-[456515]
The moderator, however, realized this and in the second compliment, admonished the customer.

He didn't stop there, though. Because Douglas Reed protected him by doing nothing about the abuse, he tattled to him about my complaint. I then received an e-mail from Douglas Reed, stating that he wanted my "contact details, physical address and ID number" so he could "resolve these issues once and for all." After his previous e-mails to me, which were arrogant and contemptuous, I did not reply.

The next day I received an e-mail from the manager of the Pietermaritzburg branch, Russell Briggs, stating that they would be closing my account because "the relationship between ourselves and [your company] has been seriously compromised." A copy of this e-mail was also sent to J.R. Visser, another managing director of @lantic.

As I stated in my second complaint, it was a humiliating experience. Stay well away from this ISP, as well as the rest of Vox Telecom's divisions. This company has absolutely no idea how to treat their customers with any decency whatsoever.
 
ACaD said:
I had a very abusive experience last year at @lantic. Before the first complaint is deleted from Hellopeter.com, I want to share my experience here so it can serve as a warning to potential and existing @lantic and Vox customers.

It all started when I complained about the bad service I received after trying in vain for several weeks to apply for an ADSL account on behalf of a customer. Here is my complaint:
http://www.hellopeter.com/lantic-complaint-[413142]

The following morning the customer relations manager, Marius Venter, telephoned me and verbally abused, threatened and shouted at me. I telephoned the managing director, Neil Meyer, about the abuse. He disregarded it. I then lodged a complaint at ISPA, but they could not intervene because @lantic is not a member. I e-mailed the managing director of Vox Telecom (@lantic's parent company), Douglas Reed. He disregarded it as well.

I then decided to complain again. Here is the complaint:
http://www.hellopeter.com/lantic-complaint-[456507]
Not only did he flatly deny the abuse, but he tried to intimidate me by stating that my complaint had been referred to their attorneys. Also, in a desperate attempt to discredit me, he had two of his colleagues post compliments:
http://www.hellopeter.com/lantic-compliment-[456510]
http://www.hellopeter.com/lantic-compliment-[456515]
The moderator, however, realized this and in the second compliment, admonished the customer.

He didn't stop there, though. Because Douglas Reed protected him by doing nothing about the abuse, he tattled to him about my complaint. I then received an e-mail from Douglas Reed, stating that he wanted my "contact details, physical address and ID number" so he could "resolve these issues once and for all." After his previous e-mails to me, which were arrogant and contemptuous, I did not reply.

The next day I received an e-mail from the manager of the Pietermaritzburg branch, Russell Briggs, stating that they would be closing my account because "the relationship between ourselves and [your company] has been seriously compromised." A copy of this e-mail was also sent to J.R. Visser, another managing director of @lantic.

As I stated in my second complaint, it was a humiliating experience. Stay well away from this ISP, as well as the rest of Vox Telecom's divisions. This company has absolutely no idea how to treat their customers with any decency whatsoever.
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Not cool @lantic, not cool. Any comment?

Update :

This matter has been referred to our attorneys who will respond directly with Computable.

________________

Update :

As previously posted, our attorneys will contact you.
Click to expand...
I lolled at that... an update was necessary?
I'm going to do something about it!
Update:
I'm really really going to do something about it!
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This takes the cake though
..... Edited by Hellopeter.com. The site is designed for reports relating to the service YOU have received from a Supplier. It's not designed for comments relating to reports written by other Customers! Regards, Shelley.
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The 3 stooges comes to mind.

http://www.hellopeter.com/@lantic/complaints-and-compliments/ :sick:
Looks to me that there is something to this story. @tlantic, I think it's time to bail helopeter, it's just not working out :p
 
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Wow thanks for the heads up ACaD! Hopefully there will still be light in the tunnel for you i.r.t this matter
 
After seeing this, i willl NEVER EVER use @lantic, ever! Not in this lifetime! Thanks for the warning!
 
That sounds pretty bad. The customer service in this country is shocking at times. I don't understand how a company can treat a client like that and expect to get business.
While
There's always 3 sides to a story...
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is always true, I think their hellopeter page says a lot.
 
j4sk said:
While is always true, I think their hellopeter page says a lot.
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Does say a lot but not the whole story. I form my own opinion about a company and will always try something myself, because people do lie and sensationalize to cover themselves or get their way.
 
Someone I know USE TO Be a reseller or their products through their store.

Due to a variety of reasons this stopped back in 2006 already.

That means @lantic is still as customer friendly as ever....
 
J0n0 said:
Does say a lot but not the whole story. I form my own opinion about a company and will always try something myself, because people do lie and sensationalize to cover themselves or get their way.
Click to expand...

At the end of the day, the customer must come first. Seeing how they handled this situation, you can come to the conclusion that they have no idea that the best (and in this case bad) publicity comes from word of mouth.
 
Iirc a thread was created on this same issue a while ago and whatever the merits of the complaint are heaven only knows why OP needs to create a new thread on this AGAIN



Sent from my Desire HD using MyBroadband Android App
 
ajules said:
Iirc a thread was created on this same issue a while ago and whatever the merits of the complaint are heaven only knows why OP needs to create a new thread on this AGAIN



Sent from my Desire HD using MyBroadband Android App
Click to expand...

It's an ongoing issue, I'm glad this was posted - I missed the other one.
 
all people that used to be @absamail.co.za are now with atlantic. they paid the bank for internet, but atlantic do the rest.
 
I moved away from atlantic due to abuse as well. A few years back I had a problem with adsl cap and I phoned their support line. I was transferred to a tech guy who answered the phone with: wtf do you want!!? and then threw the phone down. I then called back to ask to speak to a manager about it and got flatly ignored. I phoned again they told me they would look into it. Did not bother to apologize and never heard anything again. I canceled my account and moved over to another isp.
 
Seems their tech guys are under loads of pressure... if that doesn't sound warning bells...
 
Well,

From reading their response, I can immediately see their attitude. Seems a bit sucky to me.

Nice warning, won't ever go there.
 
If it were not for ABSA, this idiots should have been out of business years ago. Indeed, I have left ABSA 2 years ago, mainly because of them.
 
Not a single positive comment :( That alone says a lot in itself. @lantic - Sorry, I think I will pass on you :D
 
Companies who threaten publicly with lawyers have so much dirt to hide, it is such a typical behavior in order to create a victim image. People don't fall for this nonsense and you were right to post this on mybb.

I hope many people read this thread. I'm sick of companies that think they can treat customers like this.
 
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