@lantic R59 uncapped 'bolt-on' feedback

MikyMouse said:
OMG Call centre is absolutely USELESS!!!! "I don't know why your account is doing that" - well thanks! :mad:
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ROFL - ok, I know it's not funny but if you've read this thread you'll have been warned.

When everything works, its peachy
When Voxy gets involved, its peachy

If you have to call the Call Centre, well, good luck - 50/50 chance you'll get the helpless "It's not supposed to do that response..."

Apologies for laughing at your pain

:D
 
MikyMouse said:
rebooting now - lets see

Fixed! Thanks guys!
Before Voxy can even reply
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same here - fixed after a 5 minute disconnect

me thinks the vox systems is maybe not sync'd properly.
i have a scheduled task that connects to the vox account at 6:05 pm - ended up being unable to use the bolt-on.

will maybe move it on a few more minutes.
 
Well, doing testing and can confirm that even though I have and pay for 2 Bolt-On accounts, I am limited to 10Mbs TOTAL throughput across both accounts when I have them bonded in my router. Split is 50/50 almost down the middle to 4.8Mbs each, while using an Axxess or WA account they split at 8.4Mbs each and when using each account on it's own I get a solid 10Mbs on each of the Bolt-On accounts.

@Voxy according to Vox Telecom's terms, I should expect up to 10Mbs from each account, which I receive, however it seems your engineers have changed the way bandwidth is assigned and when I dial two separate accounts on the same line, I only receive 50% of the expected bandwidth while in the past I could get 10Mbs from both simultaneously for a total of 20Mbs. I have a 20Mbs line so I expect to get 17.5Mbs after overheads, which I do on my Fat Pipe account.

@Voxy I have PM'd you my Vox ID and I await feedback as this can get ugly, very quickly.



EDIT: Proof
https://i.imgur.com/yLGoJ5W.png
https://i.imgur.com/XBZkcqr.png
 
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@slvr Unless I understand your post completely wrong ...

A 10mbps line can only do 1 (one) times 10mbps in total. If you dial 10 different accounts, you will not get 100mbps, but rather 10mbps in total MAX. The accounts will share the bandwidth between themselves, while a single connection (account) can still run at 10mbps should none of the other accounts have traffic on them.
 
ld13 said:
@slvr Unless I understand your post completely wrong ...

A 10mbps line can only do 1 (one) times 10mbps in total. If you dial 10 different accounts, you will not get 100mbps, but rather 10mbps in total MAX. The accounts will share the bandwidth between themselves, while a single connection (account) can still run at 10mbps should none of the other accounts have traffic on them.
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I don't have a 10Mbs line. It's 20Mbs. I added this to the post to avoid confusion, thanks!
 
@slvr, while I understand your disappointment, I don't understand your upset..
Voxy explained ages ago that Bolton was designed for a 10 meg line not a 20 - now you're upset that your 20 meg line only gives you 10 meg max .

The fact that you have two bolt ons is irrelevant, they are both running on the same line, not two separate lines.
The Bolt on is hands down the best value for money uncapped product on the SA market bar none (albeit limited to 10 megs) - the fact that you thought you could circumvent the product restriction via a clever technical solution and have now found that you can't, does not give you the right to complain. The product is performing as advertised.

Sorry mate, no sympathy here.
 
Don't want your sympathy. I do however want an answer from Voxy or a senior engineer as to why this limitation extends beyond a single account.

The fact that you have two bolt ons is irrelevant, they are both running on the same line, not two separate lines.
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I disagree, I do have 2 separate lines too which is what the main purpose of the setup is for. So I'm not going to argue about the "it's one line stop bitching"

... the fact that you thought you could circumvent the product restriction via a clever technical solution and have now found that you can't, does not give you the right to complain.
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I'm not, but Vox Telecom has had a history of bad communication issues in the past when Bolt-On was first changed to a rate limited product. I am simply asking for clarity on whether this is expected behavior (as my 10Mbs account is essentially getting no more than 5Mbs of throughput) or if something else is wrong on either my end or Vox's end. The product is NOT performing as advertised and THIS is what I am going to take up. I don't care about the restrictions on the account as long as they are clearly communicated to the client BEFORE the client chooses to sign up for the service.
 
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slvr said:
Don't want your sympathy. I do however want an answer from Voxy or a senior engineer as to why this limitation extends beyond a single account.



I disagree, I do have 2 separate lines too so I'm not going to argue about the "it's one line stop bitching"



I'm not, but Vox Telecom has had a history of bad communication issues in the past when Bolt-On was first changed to a rate limited product. I am simply asking for clarity on whether this is expected behavior (as my 10Mbs account is essentially getting no more than 5Mbs of throughput) or if something else is wrong on either my end or Vox's end. The product is NOT performing as advertised and THIS is what I am going to take up. I don't care about the restrictions on the account as long as they are clearly communicated to the client BEFORE the client chooses to sign up for the service.
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Umm, nowhere did I use the word 'bitching'

Also, you were the one threatening Voxy with 'it's going to get ugly'

Good luck to you - Voxy explained the limits on this product ages ago.

It's dirt cheap and fantastic value - the fact that people 'ruk the hoender' out of it, or try to, is why similar offerings from other ISPs have evaporated or been throttled/star rated into oblivion.

Edit: I am interested in how they limiting you on two physically separate lines with two separate accounts though.

Edit: at 59 bucks it's hardly going to put you in the poor house is it
 
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AfricanTech said:
Umm, nowhere did I use the word 'bitching'

Also, you were the one threatening Voxy with 'it's going to get ugly'

Good luck to you - Voxy explained the limits on this product ages ago.

It's dirt cheap and fantastic value - the fact that people 'ruk the hoender' out of it, or try to, is why similar offerings from other ISPs have evaporated or been throttled/star rated into oblivion.
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You didn't but the general argument I received did and was what I was addressing, I am not arguing over the value the product has I am arguing over the lack of transparency on Vox Telecom's advertising.

Thanks for the well wishes, and it will get ugly. You just wont see it because it's all happening behind closed doors in a legal system ;)
 
AfricanTech said:
Edit: I am interested in how they limiting you on two physically separate lines with two separate accounts though.

Edit: at 59 bucks it's hardly going to put you in the poor house is it
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I don't care about the money. It's about the lack of transparency and policy Vox uses to govern these account limitations.
 
akescpt said:
Wonder if it's tied to a telephone number...
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I have used the bolt-on on 2 separate lines. I actually contacted support to move the package from my old phone number to my new number as I thought the account was tied to a number. They said it was not necessary as once the connection is terminated on one line you can just start using it on another line. This was more than a year ago so I dont know if this has changed since then.
 
Just got a call from their tech (yes. at 8:24pm on Sunday) and we're sorting this out with his superiors tomorrow.
 
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