@lantic R59 uncapped 'bolt-on' feedback

rockNsurf said:
How long did you have to wait for the bolt-on to become active?

I ordered over the weekend and it seems like such a tedious process - the Gig4Gig was activated instantly after all.

Come on VOX(Y) deal me in already!!:D
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I ordered mine on Saturday, was activated this morning. Was simple, they emailed me asked for my details and after a few minutes they activated it.
 
akescpt said:
youre on the road ot get a right spanking their mr architecht.
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:D
 
DrJohnZoidberg said:
I ordered mine on Saturday, was activated this morning. Was simple, they emailed me asked for my details and after a few minutes they activated it.
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Wow, not my experience at all. I specified email for preferred method of communication. A consultant did mail me, but only to ask what would be a convenient time to call, lol. Poor guy did call, but on my landline at home while I was at work. I tried calling HIM to no avail; even mailed him a couple of times since then, hoping to speed up the process, but no response at all since 2pm yest till the close of work today. Not very impressed guys, and I haven't even begun to use your service.
 
rockNsurf said:
Wow, not my experience at all. I specified email for preferred method of communication. A consultant did mail me, but only to ask what would be a convenient time to call, lol. Poor guy did call, but on my landline at home while I was at work. I tried calling HIM to no avail; even mailed him a couple of times since then, hoping to speed up the process, but no response at all since 2pm yest till the close of work today. Not very impressed guys, and I haven't even begun to use your service.
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PM cvanwie.
 
Is it possible to add the bolt-on to a small capped account? Not sure how this works, but is the bolt-on a separate account that only works from 18:00-06:00 or part of your existing account?
 
Woodlands said:
Is it possible to add the bolt-on to a small capped account? Not sure how this works, but is the bolt-on a separate account that only works from 18:00-06:00 or part of your existing account?
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Yes, capped until 6pm then bolt-on kicks in automatically.
 
rockNsurf said:
Wow, not my experience at all. I specified email for preferred method of communication. A consultant did mail me, but only to ask what would be a convenient time to call, lol. Poor guy did call, but on my landline at home while I was at work. I tried calling HIM to no avail; even mailed him a couple of times since then, hoping to speed up the process, but no response at all since 2pm yest till the close of work today. Not very impressed guys, and I haven't even begun to use your service.
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Sorry to hear that you have had trouble getting your account activated.
Is it activated now or are you still unconnected?
 
Totempole said:
I can relate to this. Took me over 2 weeks to resolve a usag/billing issue with Vox, and I still don't know if they've truly fixed it, although they've assured me they have. I'll see if they've actually fixed it when I get my statement around the 10th.
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Please PM me if your statement ends up being incorrect.
 
Voxy, who can I email to find out why I cannot view my usage, specifically as I have the 50gib fat pipe, but was issued a new username/password for the bolt on, now my capped usage is not visible at all?
 
remybfg10k said:
Voxy, who can I email to find out why I cannot view my usage, specifically as I have the 50gib fat pipe, but was issued a new username/password for the bolt on, now my capped usage is not visible at all?
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Are you viewing it in the "View Daily Usage" screen or on the main page? I found that it take long to log the usage and I never see any activity in under the "Recent sessions history" either. Clicking on the daily usage button shows the correct usage though.
 
remybfg10k said:
Voxy, who can I email to find out why I cannot view my usage, specifically as I have the 50gib fat pipe, but was issued a new username/password for the bolt on, now my capped usage is not visible at all?
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When you previously viewed your Fat pipe usage do you remember if it was on MyVox or Customer Zone?
I will investigate the matter but PM me the following:
1. Your contact details and your preferred time for us to call.
2. Your system ID/account number
 
Voxy said:
Sorry to hear that you have had trouble getting your account activated.
Is it activated now or are you still unconnected?
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Yes, I was contacted this morning after sending a further email. I'm told I am now activated. Thanks for asking Voxy.
Would be better if signup was as simple as the online-signup for the capped packages,where
you are activated instantly nogal.
Anyway, can't wait to try this out tonight. Cheers!

EDIT: Confirmed; working. And working well:)
 
Last edited:
Hi, I signup up for Gig4Gig earlier this week. Is there an option to set it that I don't go over the 1gb cap I receive every month?
 
akescpt said:
Just set your additional gigs is zero.
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Hi, I don't know where to set it (at clientzone)
Anyway, this is the default

otsnCgu.jpg


So I won't have to worry about using more than the 1gb?
Thanks
 
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