@lantic R59 uncapped 'bolt-on' feedback

RogerWilcoZA said:
Is anyone having issues accessing their daily usage stats? I can't see any data breakdown for July
Click to expand...

Hey guys,

There has been a problem over the last week that we have been working on and will be resolving (hopefully) today. As always, I'll be as transparent as possible.

The problem started Thursday night last week. The problem relates to the processing time of the logs solely. This created a huge back log and further slowed down due to the multiple in-house systems which call on this data. A decision had to be made... "catch up" or "display incomplete data". As you can imagine the "catch up" was the decision which was made.

Just so that we are all on the same page, I want to assure you of a few things:

1) Cap/Usage is maintained by our Subscriber Management platform. This system was not at fault, nor affected in any way.
2) Display of such information is done by a separate system; this the problematic server.

So the obvious question I'm sure that you'll ask is, "When Chris?! When can I see my usage!" -- We should be back to normal before Sunday night. We have a solution which we are putting in place today.

Hope this helps everyone concerned. If not, simply ask. I'll respond as I can.

Regards,
Chris
_____________________________

Chris Van Wie
Solution Architect
Vox Telecom Limited
 
cvanwie said:
Hey guys,

There has been a problem over the last week that we have been working on and will be resolving (hopefully) today. As always, I'll be as transparent as possible.

The problem started Thursday night last week. The problem relates to the processing time of the logs solely. This created a huge back log and further slowed down due to the multiple in-house systems which call on this data. A decision had to be made... "catch up" or "display incomplete data". As you can imagine the "catch up" was the decision which was made.

Just so that we are all on the same page, I want to assure you of a few things:

1) Cap/Usage is maintained by our Subscriber Management platform. This system was not at fault, nor affected in any way.
2) Display of such information is done by a separate system; this the problematic server.

So the obvious question I'm sure that you'll ask is, "When Chris?! When can I see my usage!" -- We should be back to normal before Sunday night. We have a solution which we are putting in place today.

Hope this helps everyone concerned. If not, simply ask. I'll respond as I can.

Regards,
Chris
_____________________________

Chris Van Wie
Solution Architect
Vox Telecom Limited
Click to expand...

Awesome thank you for the update. :)
 
cvanwie said:
Hey guys,

There has been a problem over the last week that we have been working on and will be resolving (hopefully) today. As always, I'll be as transparent as possible.

The problem started Thursday night last week. The problem relates to the processing time of the logs solely. This created a huge back log and further slowed down due to the multiple in-house systems which call on this data. A decision had to be made... "catch up" or "display incomplete data". As you can imagine the "catch up" was the decision which was made.

Just so that we are all on the same page, I want to assure you of a few things:

1) Cap/Usage is maintained by our Subscriber Management platform. This system was not at fault, nor affected in any way.
2) Display of such information is done by a separate system; this the problematic server.

So the obvious question I'm sure that you'll ask is, "When Chris?! When can I see my usage!" -- We should be back to normal before Sunday night. We have a solution which we are putting in place today.

Hope this helps everyone concerned. If not, simply ask. I'll respond as I can.

Regards,
Chris
_____________________________

Chris Van Wie
Solution Architect
Vox Telecom Limited
Click to expand...

We just finished deploying the replacement system and it's working as expected.

Sorry for the delay everyone, but it's back in place and working better than ever.

Regards,
Chris
_____________________________

Chris Van Wie
Solution Architect
Vox Telecom Limited
 
@cvanwie

I'd like to know is the bolt-on uncapped and unshapped? does it depend on your gig4gig package?
 
CUDlybunny said:
@cvanwie

I'd like to know is the bolt-on uncapped and unshapped? does it depend on your gig4gig package?
Click to expand...

AFAIK its uncapped and unshaped while the network isn't busy. As soon as the network gets congested, it will start shaping the bolt-on package users.
 
CUDlybunny said:
@cvanwie

I'd like to know is the bolt-on uncapped and unshapped? does it depend on your gig4gig package?
Click to expand...

Please review these links:

https://www.voxtelecom.co.za/uncapped-bolton
https://www.voxtelecom.co.za/gig-4-gig

If you have a shaped account, we apply shaping rules during times of congestion and or if we feel that a subscriber isn't using fairly...

That's the best answer I can offer you ...

Regards,
Chris
_____________________________

Chris Van Wie
Solution Architect
Vox Telecom Limited
 
Gallderhen said:
AFAIK its uncapped and unshaped while the network isn't busy. As soon as the network gets congested, it will start shaping the bolt-on package users.
Click to expand...

Hey Gellderhen

What you said is correct, with a slight modification:

Any shaped account will have shaping rules applied during congestion, not just bolt-on customers. Further, we never "cap" a subscriber during bolt-on times while a subscriber has a bolt-on package.

Regards,
Chris
_____________________________

Chris Van Wie
Solution Architect
Vox Telecom Limited
 
High latency

Hi,

@cvanwie

I have the 75GB fat pipe + bolt on. I've been getting really terrible pings to Dota 2 recently.
Ranging from 150-250. Tonight I'm sitting on 400+. it was perfect but then all of a sudden just shot up and is sitting there constantly now :(

This account has been PERFECT up until now :/

Is there an issue? I'm in the Somerset west area.
 
potti said:
Hi,

@cvanwie

I have the 75GB fat pipe + bolt on. I've been getting really terrible pings to Dota 2 recently.
Ranging from 150-250. Tonight I'm sitting on 400+. it was perfect but then all of a sudden just shot up and is sitting there constantly now :(

This account has been PERFECT up until now :/

Is there an issue? I'm in the Somerset west area.
Click to expand...

Tracing route to games.saix.net [196.43.22.251]
over a maximum of 30 hops:

1 447 ms 429 ms 423 ms dsl-197-245-35-1.voxdsl.co.za [197.245.35.1]
2 402 ms 447 ms 472 ms 196.41.29.166
3 361 ms 351 ms 395 ms 196.41.29.233
4 333 ms 349 ms 374 ms wbs-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.220
.229]
5 358 ms 368 ms 333 ms wblv-ip-esr-2-gig-6-0-0.telkom-ipnet.co.za [196.
43.23.114]
6 518 ms 566 ms 535 ms wblv-ip-rcache-3-vif0.telkom-ipnet.co.za [196.43
.22.251]

Trace complete.
 
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