Sign up with Google
Toxxyc
Executive Member
- Joined
- Dec 12, 2012
- Messages
- 5,100
Goooood morning ladies and gents, I have a bit of a predicament and I'm hoping someone can help me. On the 12th of December I ordered a microwave off Loot. Yeah, I know, ordering something like that online and whatnot but we didn't have time to go to a store, didn't know when or where we'll be, etc. and it was a tad cheaper. Any excuse not to spend time in appliance stores that time of the year, so yeah. Anyway.
Initially the order page listed the delivery date as the end of that week, around the 21st of December. That was perfect for us, so I took it. However, without notice, the delivery date was changed to the 28th of December, a week later. I just assumed that the holidays played a role and brushed it off.
On the 29th nothing had arrived. I checked my order and it was still the same date. I left it, and on the 30th I gave them a call. "Sorry", they said, "the supplier has closed on the 14th and will be opening on the 7th of January only". OK, that's fine. Delivery date then from the 8th. Sounds not too bad, but I'm starting to get annoyed now because I have no answers.
The 8th comes and goes, with no updates. I send an email because I'm a bit hot under the collar and don't want to yell at some innocent call centre agent, and get an update that the delivery date will now be the 17th of January. Yet another extension. By now I'm pretty damn livid. My wife tells me to calm down, and "it'll come, the 17th is still OK".
So guess what happened yesterday? I get an email. "Sorry but it's been delayed to the 23rd of Jan". Mother.F. I send an email demanding some sort of guarantee because my wife tells me "23rd is still OK". I send an email asking for some sort of guarantee that it'll come on the 23rd, but get a generic "sorry, this is what the supplier tells us" answer. Now this just pisses me off, since I deal with Loot, and not their damn supplier.
Does anyone know what I can do other than to cancel the order? Have someone higher up who I can email or contact? I don't want to cancel since I want that specific model, it ticks all my boxes for a lower price than in other stores, so yeah they kinda have me by the balls here.
PS: The HelloPeter page for them paints exactly the same picture. I've used them before with no issues though so it seems like it's a new problem.
Initially the order page listed the delivery date as the end of that week, around the 21st of December. That was perfect for us, so I took it. However, without notice, the delivery date was changed to the 28th of December, a week later. I just assumed that the holidays played a role and brushed it off.
On the 29th nothing had arrived. I checked my order and it was still the same date. I left it, and on the 30th I gave them a call. "Sorry", they said, "the supplier has closed on the 14th and will be opening on the 7th of January only". OK, that's fine. Delivery date then from the 8th. Sounds not too bad, but I'm starting to get annoyed now because I have no answers.
The 8th comes and goes, with no updates. I send an email because I'm a bit hot under the collar and don't want to yell at some innocent call centre agent, and get an update that the delivery date will now be the 17th of January. Yet another extension. By now I'm pretty damn livid. My wife tells me to calm down, and "it'll come, the 17th is still OK".
So guess what happened yesterday? I get an email. "Sorry but it's been delayed to the 23rd of Jan". Mother.F. I send an email demanding some sort of guarantee because my wife tells me "23rd is still OK". I send an email asking for some sort of guarantee that it'll come on the 23rd, but get a generic "sorry, this is what the supplier tells us" answer. Now this just pisses me off, since I deal with Loot, and not their damn supplier.
Does anyone know what I can do other than to cancel the order? Have someone higher up who I can email or contact? I don't want to cancel since I want that specific model, it ticks all my boxes for a lower price than in other stores, so yeah they kinda have me by the balls here.
PS: The HelloPeter page for them paints exactly the same picture. I've used them before with no issues though so it seems like it's a new problem.
oh god...