LTE uncapped early cancellation

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chop

Well-Known Member
Joined
Aug 16, 2003
Messages
341
Hi there,

Is there a way to cancel my LTE uncapped before the end of the contract? I'm willing to pay a reasonable early cancellation fee.

My connection is just all over the place, it is super fast one moment and dead slow the next and the nr of bars just don't even make a difference. The whole point was to stream video's which I can't do as the connection usually sucks in prime time. Been trying for 5 minutes to post this as the page keeps timing out, it is dreadfull and I'm tired of it.

Thanks
 
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deweyzeph

Honorary Master
Joined
Apr 17, 2009
Messages
10,543
chop said:
Hi there,

Is there a way to cancel my LTE uncapped before the end of the contract? I'm willing to pay a reasonable early cancellation fee.

My connection is just all over the place, it is super fast one moment and dead slow the next and the nr of bars just don't even make a difference. The whole point was to stream video's which I can't do as the connection usually sucks in prime time. Been trying for 5 minutes to post this as the page keeps timing out, it is dreadfull and I'm tired of it.

Thanks
Click to expand...

Don't know if you can cancel, but are you using an external antenna?
 
C

chop

Well-Known Member
Joined
Aug 16, 2003
Messages
341
I have the external antenna which they installed.

This is what I got a few minutes ago

5786602590.png



Then I get this afterwards
5786610150.png
 
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DjStyles

Expert Member
Joined
Aug 11, 2003
Messages
1,191
Having the same issues. Speeds have dropped considerably over the past 2 weeks from around 30Mb/s to around 1Mb/s.
I also have the antennae installed and have a solid 3 - 4 bars
 
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Gaz{M}

Executive Member
Joined
Feb 9, 2005
Messages
7,490
chop said:
I have the external antenna which they installed.

This is what I got a few minutes ago

5786602590.png



Then I get this afterwards
5786610150.png
Click to expand...

Looks like you are on 1800Mhz (FDD) not 2300Mhz(TDD). That is why your speeds are terrible and upload is faster..
 
sand_man

sand_man

Honorary Master
Joined
Jun 4, 2005
Messages
35,844
Email Greg Roberts on RobertGL@Telkom.co.za

He will either get the issue with the under performing tower resolved, or insist on early termination without penalties, if he cannot.

What's your usage levels at? If you an 'abuser' IE consistently using in excess of 300gb's a month, you shouldn't have any difficulties getting the contract terminated without penalties. Telkom don't want any heavy hitters on their LTE network as there is no money to be made off of them.
 
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whtbutterfly

New Member
Joined
Nov 10, 2016
Messages
1
Hi, I work for Telkom and can assure you that you can cancel your uncapped LTE possibly without penalties due to the signal strength. Which area are you in?
 
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neoprema

Honorary Master
Joined
Jan 12, 2016
Messages
10,820
I'm getting the idea to do the same. there's no point if my connection gives me 40mbps but only for a few hours a day after which you cannot even ping anything past the router is dead as a doornail for 30mins then suddenly back again...
 
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neoprema

Honorary Master
Joined
Jan 12, 2016
Messages
10,820
sand_man said:
Email Greg Roberts on RobertsGL@Telkomsa.co.za

He will either get the issue with the under performing tower resolved, or insist on early termination without penalties, if he cannot.

What's your usage levels at? If you an 'abuser' IE consistently using in excess of 300gb's a month, you shouldn't have any difficulties getting the contract terminated without penalties. Telkom don't want any heavy hitters on their LTE network as there is no money to be made off of them.
Click to expand...

Telkoms SMTP servers say this email address does not exist.
 
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neoprema

Honorary Master
Joined
Jan 12, 2016
Messages
10,820
sand_man said:
My apologies, it's RobertGL@telkom.co.za
Click to expand...

Thanks. my service is back now so i wont bother him.

It seems the tower loses connectivity or something sometimes almost like its "rebooting". so although you're still connected at LTE speeds no data can go anywhere.

Maybe its related to the flooding we've had in the area...
 
maumau

maumau

Honorary Master
Joined
Aug 13, 2009
Messages
20,267
whtbutterfly said:
Hi, I work for Telkom and can assure you that you can cancel your uncapped LTE possibly without penalties due to the signal strength. Which area are you in?
Click to expand...

Welcome, and yes I heard this on Cape Talk
 
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