Luno Support and Queries Thread

SaiyanZ said:
The highest trading fee they charge according to their website is 1% and the fees for using instant buy/sell directs us to this page. There is no mention of additional fees.

https://www.luno.com/en/countries#trade-fees

Looks like something dodge is going on. Instant buy/sell on the exchange works correctly for me though, as per the fee schedule. I thought the fees charged would be exactly like placing an instant buy/sell order on the exchange. Hence I told my friend to just use the instant option to sell quickly with a 1% fee, not knowing that they would be charged 2% (in which case I would not have told them to sell as 2% is ridiculous).
Click to expand...

Never use instant Buy......or Sell form wallet
During one drop I saw it at 213k and I said instant sell at 210. Took literally one second to enter my pin and press go. Sale went through at 186 799. Price never went below 200......so go figure how 0.013 bitcoin could not be matched to any buy orders above 186.

Tried to buy back in at 213 again and instant buy in at 219.

Lesson learnt the hard way
 
Gory51 said:
Never use instant Buy......or Sell form wallet
During one drop I saw it at 213k and I said instant sell at 210. Took literally one second to enter my pin and press go. Sale went through at 186 799. Price never went below 200......so go figure how 0.013 bitcoin could not be matched to any buy orders above 186.

Tried to buy back in at 213 again and instant buy in at 219.

Lesson learnt the hard way
Click to expand...

Yeah, it wasn't me, just some friend who is just starting out and doesn't really know how to use the exchange properly yet. So I suggested just selling with the instant option thinking it would cost the same as the instant trades on the exchange.

It's not the spread affecting the final price so there must be some extra hidden costs Luno hasn't disclosed.
 
First 2 deposits I made into Luno were near-instant. Now seems to be taking forever to reflect?
 
Gory51 said:
During one drop I saw it at 213k and I said instant sell at 210. Took literally one second to enter my pin and press go. Sale went through at 186 799
Click to expand...

+1

I bought eTH at R7,400 and went through at R11,000. Don't think I'll be making use of Luno again though
 
Hey Guys - havent had any feedback on level 3 verification in 5 business days. Getting a bit urgent. Pls assist.
 
Ticket #316699 please guys this should have cleared ages ago
 
Anyone else having a problem with crypto withdrawels ? Sent through a btc request about an hour ago and it is still processing...
 
Yeah been like this a while. Not just btc eth too
 
Luno can you hurry sigh the market is moving and you aren't!

At Luno, our goal is to release 99% of Bitcoin and Ethereum send transactions in less than a minute. You can send up to BTC 10 or ETH 20 in any 24 hour period from Luno and your transaction will be processed in seconds. This is a security measure.
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Well this turned out to be rubbish
 
I have been waiting for my deposit of the 8Dec2017 of R5000 to be acknoledged.Have sent tickets to Luno 300514 and today 318621,awaiting acknowledgement from Luno,Luno sent me an email to ask me to resend tickets hence the ticket of today.,think it is a bit excessive.Pse help
 
johnspeck said:
I have been waiting for my deposit of the 8Dec2017 of R5000 to be acknoledged.Have sent tickets to Luno 300514 and today 318621,awaiting acknowledgement from Luno,Luno sent me an email to ask me to resend tickets hence the ticket of today.,think it is a bit excessive.Pse help
Click to expand...

I'm in the same boat. New entrant. No ZAR in my wallet, no comms.

Deposit made from Nedbonk to Fnburn on 10 Dec.
Support ticket lodged 13 Dec #302813.

I don't think they can handle the traffic. Maybe they should put up a notice to halt new entries for a week so they can catch up.

It's quite interesting to see that they are replying to threads all over net. Encouraging complainants to address their grievances via a help desk which is clearly not functional.

Two fudger verification is set up at least. Now just waiting to board the pyramid scheme.
 
Hi Lunomoney

Please would you look into my Level 3 account verification (Ticket #320563). I've PM'd you before about it under ticket #281972 but this time I uploaded the actual verification document to the ticket which may assist you.

I would really appreciate it.
 
It would seem their process in verifying accounts are very flawed. I can't, for example, upload my proof of residence at the same time as my ID document. If both were able to upload, both could get verified once.

But currently, what it seems like, if you have 100 users, you would need to verify each user at least twice (providing nothing is wrong with the documents submitted), which means instead of handling 100 queries, they need to handle 200+

And the whole "invite your friend" thing doesn't help considering they can't even handle the volume of verifying details... one person should be able to verify at least 100 accounts a day, just makes me wonder how many sign-ups they get that actually upload documents as well on a daily basis to be THIS slow.
 
hi guys. i have logged a query on behalf of a friend. she has logged out of her luno account. she then reset her password. she is now facing a loop with recaptcha and cannot sign into her account. gow can we resolve this?
 
Asheen said:
hi guys. i have logged a query on behalf of a friend. she has logged out of her luno account. she then reset her password. she is now facing a loop with recaptcha and cannot sign into her account. gow can we resolve this?
Click to expand...

use a different device to log onto.

I had to delete the app, delete playstore and update it all to help a friend in the same boat.
 
Having problems with acknowledgement of a deposit for 11 days,have sent in tickets 300514 and yesterday asked me to send in anew ticket 318621,first time contact in 10 days .This is very poor for a business with millions in turnover.They have been overwhelmed with queries but should just send an reply saying we have a problem,will come back to you.My money is not working for me.
 
I submitted my documents to go from verification stage 2 to 3 about 3 weeks back, and there has been no movement at all, how do I go about chasing this?
 
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