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MacBook Pro - oleophobic coating coming off

bwana

MyBroadband
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Feb 23, 2005
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69,463
#21
Not the first time I've heard of that happening. Save yourself a headache and call them and tell them they've misquoted.
 

Foxhound5366

Executive Member
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Oct 23, 2014
Messages
6,207
#22
Not the first time I've heard of that happening. Save yourself a headache and call them and tell them they've misquoted.
Oh right, it's labelled 'Quotation' and isn't the invoice as referred to in the OP. It's even got a big accept/reject checkbox on it, lol.

Just tick reject and phone em back.
 

bwana

MyBroadband
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#23
Oh right, it's labelled 'Quotation' and isn't the invoice as referred to in the OP. It's even got a big accept/reject checkbox on it, lol.

Just tick reject and phone em back.
Yep - just a quote.

No reason to go off the deep end yet OP.
 

surfs-up

Expert Member
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Dec 11, 2007
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1,604
#24
Oh right, it's labelled 'Quotation' and isn't the invoice as referred to in the OP. It's even got a big accept/reject checkbox on it, lol.

Just tick reject and phone em back.
Okay, perhaps in my frustrations I used the word "invoice" when I should have used "quotation".

But the fact remains, they want to do a replacement to a board that was working fine before they got their hands on it ! All I asked them to do was replace the display and send it back to me.

I am thinking that either their "tech" stuffed up when he was replacing the display, and blew the logic board, or they have created a "problem" in order to generate more income.

All I can suggest to other owners, is to take a video of their working MBP, in front of the iStore employee, before handing it over for repair. If they now suddenly say that it arrived with a faulty logic board, how can I convince them it was working perfectly fine before I handed it over ?

I reported it on hellopeter, but it appears that the Core Group do not monitor complaints on hellopeter. I am going to need a stiff whiskey or brandy before I phone them in the morning, to calm down my nerves and frustrations...
 

bwana

MyBroadband
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#25
Okay, perhaps in my frustrations I used the word "invoice" when I should have used "quotation".

But the fact remains, they want to do a replacement to a board that was working fine before they got their hands on it ! All I asked them to do was replace the display and send it back to me.

I am thinking that either their "tech" stuffed up when he was replacing the display, and blew the logic board, or they have created a "problem" in order to generate more income.

All I can suggest to other owners, is to take a video of their working MBP, in front of the iStore employee, before handing it over for repair. If they now suddenly say that it arrived with a faulty logic board, how can I convince them it was working perfectly fine before I handed it over ?

I reported it on hellopeter, but it appears that the Core Group do not monitor complaints on hellopeter. I am going to need a stiff whiskey or brandy before I phone them in the morning, to calm down my nerves and frustrations...
Or they just made a mistake. Did it say anything on the initial paperwork about the logic board. Is the serial number on the quote correct?

Not sure why you'd report it on Hellopeter before you even contacted them.
 

surfs-up

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Dec 11, 2007
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1,604
#26
Or they just made a mistake. Did it say anything on the initial paperwork about the logic board. Is the serial number on the quote correct?

Not sure why you'd report it on Hellopeter before you even contacted them.
Yes, I checked the serial number and it's correct. I reported it on hellopeter because I did not ask them to replace or quote on the logic board - because there was no problem with it. With them quoting on replacing it, I can only think that they have accidentally damaged it, or intentionally swopped it out for a faulty board to generate an income.

I am hoping that they have made a mistake, and have quoted on someone else's machine by mistake, but I somehow doubt it...
 

bwana

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#27
Yes, I checked the serial number and it's correct. I reported it on hellopeter because I did not ask them to replace or quote on the logic board - because there was no problem with it. With them quoting on replacing it, I can only think that they have accidentally damaged it, or intentionally swopped it out for a faulty board to generate an income.

I am hoping that they have made a mistake, and have quoted on someone else's machine by mistake, but I somehow doubt it...
Still, I get that you got quoted on a logic board repair but why report it before you've contacted them directly? :confused: Email servicecomms@core.co.za and ask.
 

surfs-up

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Dec 11, 2007
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1,604
#28
Still, I get that you got quoted on a logic board repair but why report it before you've contacted them directly? :confused: Email servicecomms@core.co.za and ask.
A knee-jerk reaction. I smelt a rat, I still do smell a rat. I see no reason why they should quote on a logic board. If they tell me on the phone tomorrow that they made an error in quoting me for a logic board, I will remove the hellopeter comment. But I am willing to bet, they will tell me that they replaced the display and now found that the logic board is faulty...
 
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surfs-up

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Dec 11, 2007
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#29
Further to my above post - I phoned the Core repair group, and told them that I had supplied them with a fully working MBP, it only needed the display replaced under the Apple display replacement program. After getting the shock quote yesterday for a new logic board, I told them to remove the new display, and put my original display back on and return my MBP back to me in the same state that I sent it to them - working.

This afternoon I get an email from them telling me that they have ordered a new display from overseas but it will only arrive in 7 days time. So, what figures....what new display did they fit yesterday that they now had to order another new one from the USA....or was the new display they fitted yesterday faulty, and they realised the logic board was fine all along after they replaced the new display with my original display ? I didn't push them for answers....as long as I get my MBP back, working like it was, with a new display....at no cost.

Moral of the story - be careful of any repair facility out there, don't just succumb to their claims.

A case in point - about 3 years ago I had an electrical problem with my BMW X5. I took it into the BMW dealers, and they quoted me R 70 000.00 and said that my entire car wiring had to be replaced. I told them to stop right there. I took my car away, went to an auto electrician and got him to overhaul my alternator. It cost me R 1500.00. My X5 has been working perfectly ever since...
 

bwana

MyBroadband
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#30
I took mine to the Apple store while I was in the UK but unfortunately they couldn't guarantee it would be ready by the time I left so I'm going to have to get Core to do it. :eek:
 

Aquiva

Senior Member
Joined
Feb 11, 2007
Messages
706
#31
Further to my above post - I phoned the Core repair group, and told them that I had supplied them with a fully working MBP, it only needed the display replaced under the Apple display replacement program. After getting the shock quote yesterday for a new logic board, I told them to remove the new display, and put my original display back on and return my MBP back to me in the same state that I sent it to them - working.

This afternoon I get an email from them telling me that they have ordered a new display from overseas but it will only arrive in 7 days time. So, what figures....what new display did they fit yesterday that they now had to order another new one from the USA....or was the new display they fitted yesterday faulty, and they realised the logic board was fine all along after they replaced the new display with my original display ? I didn't push them for answers....as long as I get my MBP back, working like it was, with a new display....at no cost.

Moral of the story - be careful of any repair facility out there, don't just succumb to their claims.

A case in point - about 3 years ago I had an electrical problem with my BMW X5. I took it into the BMW dealers, and they quoted me R 70 000.00 and said that my entire car wiring had to be replaced. I told them to stop right there. I took my car away, went to an auto electrician and got him to overhaul my alternator. It cost me R 1500.00. My X5 has been working perfectly ever since...
Sorry to revive an old thread...but I've just send mine to Core for the same thing.

Why did they order a replacement screen form the US, if you didn't authorize/accept the quote for it?
 

Aquiva

Senior Member
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Feb 11, 2007
Messages
706
#33
Some feedback. I sent my Macbook to Core about a week ago, and got it back yesterday. They replaced the screen without any questions asked! I'm very happy!
 

bwana

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Feb 23, 2005
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#34
Took my MBP in on Monday and fetched it this morning so that's not so bad. Pretty much a hassle free experience.
 

casspir

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Mar 8, 2011
Messages
87
#35
I am working as an expat in the DRC. No Apple related support around, only at home in SA.

I need to have the screen replaced due to damage to the coating. Discussed this with the iStore manager in PE. They have to send my MBPr to Cape Town or Johannesburg for repair. Estimated time 14 days. Due to my rotation schedule this will nor work out at all.

I am in SA for 12 days every 8 weeks. Too little time to have MBPr sent to CT/Jhb for repair. Loan unit will aso not help due to the variety of software on my MBPr required for my work. AND, I have to remain in contact with the DRC to be able to manage the projects.

Can someone please provide contact particulars who I could contact and discuss my specific problem with? I do have to stay over at an airport hotel both on my inbound and outbound flights. The Core service/repair centre is located very close to Oliver Tambo. Best option for me would be to be able to arrive in SA - take MBPr to service centre - overnight - pick up next day and carry on with flight to PE. It goes without question that I will be providing serial number, purchase invoice etc before the time.

Any good pointer? Names, email addresses etc?

Kind regards
 
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bwana

MyBroadband
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Feb 23, 2005
Messages
69,463
#36
I am working as an expat in the DRC. No Apple related support around, only at home in SA.

I need to have the screen replaced die to damage to the coating. Discussed this with the iStore manager in PE. They have to send my MBPr to Cape Town or Johannesburg for repair. Estimated time 14 days. Due to my rotation schedule this will nor work out at all.

I am in SA for 12 days every 8 weeks. Too little time to have MBPr sent to CT/Jhb for repair. Loan unit will aso not help due to the variety of software on my MBPr required for my work. AND, I have to remain in contact with the DRC to be able to manage the projects.

Can someone please provide contact particulars who I could contact and discuss my specific problem with? I do have to stay over at an airport hotel both on my inbound and outbound flights. The Core service/repair centre is located very close to Oliver Tambo. Best option for me would be to be able to arrive in SA - take MBPr to service centre - overnight - pick up next day and carry on with flight to PE. It goes without question that I will be providing serial number, purchase invoice etc before the time.

Any good pointer? Names, email addresses etc?

Kind regards
I'm not sure they'll do it overnight, even in the UK they were telling me it would take up to a week. You could try contacting servicecomms@core.co.za or support@core.co.za

Now that I think of it the last time it took them five days from here in PE. Given that would have included a couple days while the courier had it it might be possible...
 

shanezn

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Sep 24, 2012
Messages
1,043
#38
Sorry to necro an old thread but if anyone has this issue currently, iStore will sort it out for free. I dropped my 2015 13" MBP off this morning. They are well aware of the issue. Warranty is valid for 4 years from date of purchase, so in my case it will run until 2020. They are replacing the entire display. Lead time is 5-7 days. Might be quicker if you live in Jhb. Just a heads up in case anyone else might be looking to get their machine sorted out.
 

goslowjoe

New Member
Joined
Aug 11, 2017
Messages
2
#39
Dropped off my mid-2014 15" MacBook Pro to have the screen replaced on 30 July and had no issues. But at the same time I asked them to look at the battery, swelling up after only 201 cycles. Yikes, six grand to replace the battery as well as the top casing. But this unit is my daily driver and it simply has to work wherever it travels with me.

Will post the turnaround time once I get back the unit.
 
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