Massive mobile broadband bill?

Glad to hear that Rouxenator. Hope the users on here found it helpfull. They may not like the disclaimer on there....but it is still a pretty good option that we offer clients.
 
pkid said:
What I want to know is why they make the credit limit that high!!??? Why would anyone need R30 000? Make it R5000 or something...
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That is a very good point.

[FILL NAME IN] apologises for the inconvenience this has caused...
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Aren't we all sick of hearing this now all the time.

Everything is now a "sorry for the inconvenience caused" story, along the road, train delays, SABC crapped up everywhere you look. So the new hip thing to do is say sorry but don't really improve anyway.

</rant>

Trying really hard to be positive... :rolleyes:
 
MTN_Data_Dude said:
Some facts!
...
We are busy implementing a process to flag "unusual" usage as quickly as possible to warn customers when something like this happens.
...
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hear hear. amazing how when they get to benefit they are "busy implementing process." probably waiting for 1000 more clients to be hit with R10 000 bills then the "process" can be concluded.

methinx these companies come up with these scams to manage their departmental cash flows. recently, a client was slapped with a R14000 debit order on iburst, and only refunded after serious arm twisting.

the only reason this person's issue is being addressed is bcoz they ran 2 the media. otherwise:

Alchemist said:
...and MTN's attitude was pay up or we blacklist you. Nice huh?
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institutionalized fraud if u ask me. to avoid these headaches, go prepaid & dont even touch iburst, prepaid or not...
 
Ike, shortly before he had this issue with MTN, he renewed his contract with them, so he's still stuck with them for another 14 months. He's really doesnt have the physical energy to fight with MTN either, perhaps that's their new strategy.
 
Pseudo Facade of Professinalism

Note the comment from the provider:

"it appeared that the highest usage resulting in unusual bills was caused by software updates eg, third party operating systems, modem software and antivirus software updates occurring in the background and trying repeatedly."

Now, if you call any of the Cellular SP's and speak to a drone on the other end, you haven't got a chance in hell of getting your internet traffic logs - you get told that you need to lodge a case at the copshop and fill out lots of forms.

This is apparently "privacy of information" issue.

So I ask; as I asked the drones on the other end - "I can now surf kiddy porn and you can do nothing about it" - and THEY say "yes" - (I wish I'd recorded that comment).

Wonderful world we live in - the person that got this bill must insist on the internet logs and see what is REALLY going on. Or is this just a smoke screen for the exorbitant bill?

BTW, I look after approx 60 subscribers....it is pure evil.

P
 
If a Vodacom user on contract forgets to purchase his ad-hoc data bundle for the month and continues with his normal data usage (say 1GB), is there a way to check on this (out of bundle) data usage, or is the only way to wait for the account at end of the month?
 
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Hello Broo. It is possible for us to have a look on your proposed invoice for your "live" billing to see the out of bundle data usage you have rung up so far. Their could be slight delay on the proposed invoice, seeing that the billing needs to come from the network and onto the VSP billing system, but this normally happens relatively quickly and should give you a good idea. Vodashops should be able to check on this for you, but if you dont come right, then I will be happy to do this for you. you can PM me with the concerned 3G cell number. Supply me with your email address and ID number in the PM. I need your ID number for authentication purposes as I can not just go and tell random people account information. I need to make sure you are indeed the account holder before I can divulge information to you.
 
"If a Vodacom user on contract forgets to purchase his ad-hoc data bundle for the month and continues with his normal data usage (say 1GB), is there a way to check on this (out of bundle) data usage, or is the only way to wait for the account at end of the month?"

Dial 126 from your cell
or *111# for other options
 
Broo said:
If a Vodacom user on contract forgets to purchase his ad-hoc data bundle for the month and continues with his normal data usage (say 1GB), is there a way to check on this (out of bundle) data usage, or is the only way to wait for the account at end of the month?
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You can also track it on 4me.
 
Oh dear...just shows how I spoil my corporate clients. I always do and check these kind of things for them. Use the above mentioned tools then rather. Simply trying to help. Guess my way is a bit complicated.
 
I tried looking for it on 4me. Cant find it. The only thing i can find is where you can check your invoice...but this is for the previous month....not the current billing. Was that what you were looking Broo?
 
My boss also got a similar bill at the end of February.... this time from Vodacom. he got a 20k bill for a my Meg500 for his friends brother who is disabled. there used to be a limit that would could of the internet once 500mb was reached. And then all of a sudden January and February's accounts arrive together and bill is R20 000. WTF?? they cat really tell us how this happened, but also couldnt give is a list of all the sites that were visited as as there is no itemised billing on the account??? Whe we phoned them to query the account the service desk consultant was kind enough to say that the account has been suspended due to suspicious usage... but why only now?

To say the least, this boss is not a happy camper
 
MTN_Data_Dude said:
When we analyzed this usage we found numerous attempts to download MS updates as well as virus definitions for their anti-virus app.
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1. Soemone should sue software makers for the data cost of excessive data usage.
2. I see anything more than a byte counter / maybe a simple layer 3 counter (at the most detailed up to IP address) as listening in on my data. (Even logging port numbers is like listening who is speaking on each side , rather at looking at which phone was called, Logging URLs or other layer 7 data is really bad...) (And if a valid request for interception is recieved then a copy of the communication can be routed to whatever law enforcement agency requested it)
 
CeeBee said:
Unless the flag can be customised (that would be great service) to custom value, custom action, as per customer choice.
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The right way to do that would be to have quite a high hard limit and a automaticly calculated dynamic limit calculated based on the user's usage pattern. (If a user that is normally using 500MB a day is suddenly using 2GB, it should send an alert...)
 
Oh there is a simple solution to this.. drop usage of 3g all together.. see them sweet.....
 
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