Matrix Warehouse/ Rektron Warning

biometrics said:
You don't. You return parts under warranty to the relevant suppliers. That's what anyone would do, right?
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sounds right, otherwise you're speculating and making dangerous accusations , right?
 
HideInLight said:
I have a RX-730ss, think it's the same PSU as OP
It has dual rails, 24A + 24A

The requirements for Op's card is 46A (650W PSU minimum)

Sorry but the PSU is spot on with the specs required, that's if you didn't get a faulty one.
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24+24 = 48

That leaves 2 amps total for the whole rest of the system? or am i quirking the maths?
 
Sinbad said:
24+24 = 48

That leaves 2 amps total for the whole rest of the system? or am i quirking the maths?
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Those requirements are normally overstated by 4 amps and it takes a whole system/cpu everything into account.
Unless he's running some overclocked power hungry AMD and dozens of fans/harddrives/LEDs alongside it, the PSU should of handled the load.

That gpu should take more than one 6pin/8pin, so what would happen if he only inserted one properly?
 
Sounds like a dodgy PSU or a graphics card on the verge of failure. We cannot discount coincidence. Too low a wattage PSUs don't cause graphics cards to blow, the graphics card simply won't work, or will die when under load until restart, if it's underpowered.

GPU manufacturers always overrate the PSU requirements, because they need to cover themselves in case people using their graphics cards have opted for cheap and nasty, low efficiency PSUs.
 
HideInLight said:
I have a RX-730ss, think it's the same PSU as OP
It has dual rails, 24A + 24A

The requirements for Op's card is 46A (650W PSU minimum)

Sorry but the PSU is spot on with the specs required, that's if you didn't get a faulty one.
Click to expand...

Sinbad said:
24+24 = 48

That leaves 2 amps total for the whole rest of the system? or am i quirking the maths?
Click to expand...

Rails dont stack
 
Rickster said:
Rails dont stack
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Surely the card would have multiple power leads going to it? Load balanced?
I dunno. Would make sense to me. But then, I'd also fully expect someone to power all the leads from a single rail.
 
ITCynic said:
This is a technical forum and probably viewed by a few Rectron employees.

You publicly admitted on this forum what damaged the card and IMO made an invalid warranty claim against Rectron which could be considered fraudulent.

Good luck with getting a new card from them.

IMHO If you had handed the card into Rectron for a warranty claim and collected the replacement card yourself you should have examined the card before accepting it. Then you could have immediately rejected the replacement and spoken to management about your disatisfaction about the claim.

Your public warning on this forum was maybe a bit premature.

Also I agree with the poster above that you should be claiming damages from the power supplier seller if their terms and conditions cover consequential damage from a defective component.

Small claims court against the power supply supplier perhaps ?
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He thinks it was the PSU, Matrix says it was a GPU fault. Where's the fraud?
 
Sinbad said:
Surely the card would have multiple power leads going to it? Load balanced?
I dunno. Would make sense to me. But then, I'd also fully expect someone to power all the leads from a single rail.
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Typically with dual rail PSUs, each 6[+2]-pin PCI-E power cable is on one rail.
 
PostmanPot said:
Sounds like a dodgy PSU or a graphics card on the verge of failure. We cannot discount coincidence. Too low a wattage PSUs don't cause graphics cards to blow, the graphics card simply won't work, or will die when under load until restart, if it's underpowered.

GPU manufacturers always overrate the PSU requirements, because they need to cover themselves in case people using their graphics cards have opted for cheap and nasty, low efficiency PSUs.
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Would of had to run a game on 90-100 GPU load too.
Still it's 478watts for the 12V rails.

edit:
TDP: 300 W though, ouch.

It's not a 80% efficiency PSU though, so if he's running an overclocked AMD, things might of gotten pushed too far. 125w for a FX-8350
Next level of power inefficiency.

That's why a prefer GTX960 and i5 combinations.
 
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I replaced the psu with a corsair rm1000, never used the old psu on the replacement matrix took it back.
 
GreatGear said:
I replaced the psu with a corsair rm1000, never used the old psu on the replacement matrix took it back.
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Did you test the original GPU on the rm1000?
You sure you didn't just score someone a working GTX 690?
 
Guess we will never know the exact cause, but can only speculate, because there's a lot of variables at play.
I think someone not so long ago lost their GPU when they connected a brand new but faulty seasonic PSU, highly improbable, but **** do happen.
 
IIRC, the 730SS has a much lower continuous output than its rated spec. Its also an Andyson design! They're not that well loved around the globe. Decently cheap, but don't try to run a R9 290X on one of these units.

OP, what other hardware do you have in your system? If you're on a LGA-1366 rig with a Core i7-920 or similar, that would explain things a lot.
 
4790k i7
hyper x m2 ssd
corsair h100i water cooling
2x 2tb hd
1x 120gig ssd
3 corsair 140mm fans
gtx 690 (now broken)
gskill 16gig ram 2x8gig modules.
ROG maximus x97 hero vii motherboard
benq 27 inch gaming screen
raidmax 730ss psu (now replaced with corsair rm1000)
 
GreatGear said:
4790k i7
hyper x m2 ssd
corsair h100i water cooling
2x 2tb hd
1x 120gig ssd
3 corsair 140mm fans
gtx 690 (now broken)
gskill 16gig ram 2x8gig modules.
ROG maximus x97 hero vii motherboard
benq 27 inch gaming screen
raidmax 730ss psu (now replaced with corsair rm1000)
Click to expand...

Problem #1: You took it to Matrix. You only have yourself to blame.
 
I only go to that matrix branch if I know what im looking for. took my laptop in because it stopped charging. this mofo reckons my charging port is fried and I need to buy ANOTHER laptop. I was like :wtf: almost said your msp. just packed up and walked out.

did some googling. got the part landed here for around R250 and 3 youtube videos later and my laptop was fixed. I will not be going there for advice after this incident.
 
How much did you push that CPU?
If that power supply overstated it's continuous power output and you take into account it's 70%? efficiency it might of been pushed right to the edge.

Guess I won't be recommending that PSU for a GPU that requires two 8 pins. The only reason I got mine, because it was like R625 at the time with kalahari voucher and because it was blue.

PS. That RM1000 has 83.3A on the 12v and it's gold rated.
996w

Man, that's overkill.
 
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I have received store credit from rectron after going there myself today, ordered the 980ti strix asus card. I agree the psu is too much for 1 gtx 690 I had a second on order from ebay but the guy scammed me.

So in about 7 days I will have a brand new 980ti strix which is a good result thanks rectron, probably when I have the cash I will buy a second to run in sli then the power supply will come in handy.

Thanks to all who replied.
 
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