wingnut771
Honorary Master
Log a fault. Should have a green PON light.
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- Thread starter DashPole
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Referencing this thread, I have still not managed to get the WiFi on the ONT turned off. I just need to know one thing definitively before I give up and learn to live with it or pursue it further: is it possible for MetroFibre to configure the ONT to turn off WiFi?
DashPole
Well-Known Member
@Devin_Ashpole It's a Calix 844G GigaCenter.
Let Axxess log a fault to swap the ONT for a 803v2. That should solve the issue.
ultimatebas
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Hi guys I am having issues with my fibre it is active but I still haven't got to use it because the Pon light keeps blinking, metro techs will come fix the problem but after couple hours it starts to blink again 2 different tech came and same result
system32
Executive Member
That don't look like none 844G that I've ever seen.
According to Calix.com the 844G looks like this:
@ultimatebas can you advise what model is on the back of the ONT
That's a Nokia device, equiverlent to an 803.
Morning all
I received an email from Afrihost this morning saying that MetroFibre have noted me to scheduling and I should expect a call from them soon. Does anyone have an idea of when they could be? I'd like to get my ONT this week before their freeze period that starts Friday
I received an email from Afrihost this morning saying that MetroFibre have noted me to scheduling and I should expect a call from them soon. Does anyone have an idea of when they could be? I'd like to get my ONT this week before their freeze period that starts Friday
KillerOnDrugX
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I got my email on Friday, though for Openserve, and received a call about 2 hours after the email. Though Metro is a bit slow on the admin side. I was told by them that they do installs till the 22nd but it's probably the CMO trying to get me to choose them over Openserve. Good luck!
You lucky bugger, so when are they installing your ONT box? I need this
KillerOnDrugX
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Metro was here first but as soon as I saw Openserve trenching, I knew I needed them! He actually finished the install like 5 minutes ago haha. Just trying to get connected now
DashPole
Well-Known Member
My area seems to have a stable build too. Can't complain at all.
This is hilarious. Just went through this drama haha must have taken me at least 16 hours of harassing support from WebAfrica’s side and then also MetroFibre side… for some reason my pre-order line was 25/25 and not 300/300.
So made the normal support calls and it took them 3 days to assist me. Eventually my download was 25mbps and then my upload correct at 300mbps.
Took me another 5 days to get them to resolve my download speed issue.
Now finally I’m 300/300 and 8 days later… 50 calls, 50 emails and 50 WhatsApp support chats. Just terrible.
What makes things worse is that my mother in law had the same issue, she was not as aggressive with contacting support and it took a month and a half to get the issue resolved!
Spoke to soon.
Line down since around 12 midday due to a fibre break somewhere.
No issues in Durban, through Webafrica on MetroFibre..
I'm in theresapark, pretoria north, still off for me since midday. Is yours online?
Yes. I rebooted the router and ONT.