Metrofibre Feedback

[Afrigirl]

Still down this morning. Have rebooted the router and ONT a few times.

Hello. Please confirm the light indicators of the ONT

 

[Ecco]

Hello. Please confirm the light indicators of the ONT

 

[Afrigirl]

What's the status of this?

View attachment 1475597

Please add me to the conversation with @AfriNatic, so I check with Metrofibre.

 

[Ecco]

Please add me to the conversation with @AfriNatic, so I check with Metrofibre.

Done. Thank you

 

[Ecco]

Folks I believe all the upgrades have been done. But below is the speed test result from this morning.

Speedtest by Ookla - The Global Broadband Speed Test

Use Speedtest on all your devices with our free desktop and mobile apps.

www.speedtest.net

I tested while all other devices were off, it was loadshedding, the router and ont is on a gizzu device. My family we all asleep. I used a wifi 6 phone to test, and phone was connected to 5ghz band, with the phone next to the router. Router is the Afrihost AX3.

I am not getting anything above 100mbps - what am I doing wrong that I am not seeing any visible change in speed since the upgrade has been done?

Really stumped!

 

[TheJif]

Folks I believe all the upgrades have been done. But below is the speed test result from this morning.

Speedtest by Ookla - The Global Broadband Speed Test

Use Speedtest on all your devices with our free desktop and mobile apps.

www.speedtest.net

I tested while all other devices were off, it was loadshedding, the router and ont is on a gizzu device. My family we all asleep. I used a wifi 6 phone to test, and phone was connected to 5ghz band, with the phone next to the router. Router is the Afrihost AX3.

I am not getting anything above 100mbps - what am I doing wrong that I am not seeing any visible change in speed since the upgrade has been done?

Really stumped!

I have been having the same issue on my 200MB line

Tried new LAN cables and even connected my notebook direct to the ONT, but still not getting/seeing any speed change

 

[wingnut771]

Folks I believe all the upgrades have been done. But below is the speed test result from this morning.

Speedtest by Ookla - The Global Broadband Speed Test

Use Speedtest on all your devices with our free desktop and mobile apps.

www.speedtest.net

I tested while all other devices were off, it was loadshedding, the router and ont is on a gizzu device. My family we all asleep. I used a wifi 6 phone to test, and phone was connected to 5ghz band, with the phone next to the router. Router is the Afrihost AX3.

I am not getting anything above 100mbps - what am I doing wrong that I am not seeing any visible change in speed since the upgrade has been done?

Really stumped!

Test with a cable, maybe its not your wifi.

 

[Ecco]

Test with a cable, maybe its not your wifi.

I did and same result.

Our resident Afrihost reps (who have really helped me out, thank you guys) have indicated it might actually be the cable between the ONT and the router - i will use the cable supplied with the Afrihost AX3 router to test and will advise.

Hoping its as simple as that

 

[AfriNatic]

I did and same result.

Our resident Afrihost reps (who have really helped me out, thank you guys) have indicated it might actually be the cable between the ONT and the router - i will use the cable supplied with the Afrihost AX3 router to test and will advise.

Hoping its as simple as that

Hi

All the MetroFibre promotional upgrades were completed last night at around 19:30.

The speedtests of ~94Mbps is usually an indication of a cable issue. Please make sure you use a cat5e cable. The Huawei routers don't always like Cat6 cables and tend to fall back to 100Mbps on Cat6

 

[Vorastra]

Hi

All the MetroFibre promotional upgrades were completed last night at around 19:30.

The speedtests of ~94Mbps is usually an indication of a cable issue. Please make sure you use a cat5e cable. The Huawei routers don't always like Cat6 cables and tend to fall back to 100Mbps on Cat6

What a ridiculous weird bug.

 

[Ecco]

Issue was definitely the cable. Used the cat5e cable in the AX3 box and below latest speed test results over WiFi

Speedtest by Ookla - The Global Broadband Speed Test

Use Speedtest on all your devices with our free desktop and mobile apps.

www.speedtest.net

 

[Impala]

Issue was definitely the cable. Used the cat5e cable in the AX3 box and below latest speed test results over WiFi

Speedtest by Ookla - The Global Broadband Speed Test

Use Speedtest on all your devices with our free desktop and mobile apps.

www.speedtest.net

Did you use the cable between the router and ONT or Router and PC?

 

[wingnut771]

Did you use the cable between the router and ONT or Router and PC?

The cable between the ONT and router was the issue.

 

[ace119]

[mention]AfriNatic [/mention] just cancelled with [mention]WebAfrica Helper [/mention] 500/500 and moved over to Afrihost 400/400. Pity I have to wait till the end of March now… hopefully Afrihost can make the move over seamless for me please. Any suggestions or things I need to do to make this process smoother? I have my own Ubiquiti UniFi routers so happy to just configure those.

 

[MakoPC]

[mention]AfriNatic [/mention] just cancelled with [mention]WebAfrica Helper [/mention] 500/500 and moved over to Afrihost 400/400. Pity I have to wait till the end of March now… hopefully Afrihost can make the move over seamless for me please. Any suggestions or things I need to do to make this process smoother? I have my own Ubiquiti UniFi routers so happy to just configure those.

@AfriNatic Work your magic

 

[ace119]

[mention]AfriNatic [/mention] just cancelled with [mention]WebAfrica Helper [/mention] 500/500 and moved over to Afrihost 400/400. Pity I have to wait till the end of March now… hopefully Afrihost can make the move over seamless for me please. Any suggestions or things I need to do to make this process smoother? I have my own Ubiquiti UniFi routers so happy to just configure those.

Also [mention]AfriNatic [/mention]can I be given a static IP address please? How does that request work.

 

[AfriNatic]

Also [mention]AfriNatic [/mention]can I be given a static IP address please? How does that request work.

Morning

We don't offer a static IP on MetroFibre. The public ip is relatively static because it's linked to your router mac address. If the mac address doesn't changes the IP will likely not change either.

 

[ace119]

Morning

We don't offer a static IP on MetroFibre. The public ip is relatively static because it's linked to your router mac address. If the mac address doesn't changes the IP will likely not change either.

Great news! That’s good enough for now…! Line will get released 31st March 2023. So the wait begins haha

 

[crxboy]

Rockent/MFN been down in Broadacres since Sunday with almost zero information on an ETR? Cany anyone help please?

 

[ace119]

Seems to be some big price changes on MetroFibre with their direct fibre pricing…

“MetroFibre promised to provide a “compelling offer” for reseller customers from 1 May 2023. This change will be announced in the coming weeks.” [mention]AfriNatic [/mention] any idea if Afrihost is getting the better pricing and the 1000/500 deal?

MetroFibre Networx announces massive fibre speed upgrades and price cuts

MetroFibre Networx announces massive fibre speed upgrades and price cuts

Customers who previously had a symmetrical 50Mbps, 100Mbps, or 200Mbps product are getting a five-fold speed bump at no extra charge.

mybroadband.co.za