Metrofibre Feedback

[Vorastra]

That is unfortunate indeed, but alas your customer service is too good to leave in the hands of others. I will upgrade to 250/250

I was waiting eagerly for Afrihost's new pricing for the 250/250 so I could move from WebAfrica.
They announced it in May, and their 250/250 ended up more expensive than WebAfrica's 400/400...

Afrihost's support is nice but I don't have enough issues with WebAfrica to justify the price increase tbh...

But when you do have an issue with WebAfrica, God help you.

 

[Impala]

 

[TofuMofu]

R100 extra for 2.5x the bandwidth sounds like a sweet deal.

 

[dewalddee]

Anyone else have no internet in Pretoria north area? (I'm specifically in theresapark, theresaburg complex)

 

[dewalddee]

We are experiencing a widespread major outage on all customers using Nokia devices. Our engineers are working on it. MetroFibre

 

[PAYBACK]

Anyone else have no internet in Pretoria north area? (I'm specifically in theresapark, theresaburg complex)

Yup. My Nokia modem lost all its settings. Working again now.

 

[JSRJJ]

VGM. Does anyone here have nay contacts of someone who can take a new application and process it on Tuesday the 1st of August.

I am serving notice now to Home-Connect for the 50/50. Will go for the 250/250 from August

 

[dewalddee]

We have identified the fault on the Nokia devices and we are busy rolling out the fix, full Restoration at 10:30. Thank you for your patience. MetroFibre

 

[Vorastra]

We are experiencing a widespread major outage on all customers using Nokia devices. Our engineers are working on it. MetroFibre

Yup. My Nokia modem lost all its settings. Working again now.

Which Nokia device is this? The Nokia ONT or does MFN give you okes a Nokia All-in-One?

 

[ThEoFuLeS]

Which Nokia device is this? The Nokia ONT or does MFN give you okes a Nokia All-in-One?

MFN give you a Nokia All-in-One, And Im Happy

 

[Webafrica Helper]

I was waiting eagerly for Afrihost's new pricing for the 250/250 so I could move from WebAfrica.
They announced it in May, and their 250/250 ended up more expensive than WebAfrica's 400/400...

Afrihost's support is nice but I don't have enough issues with WebAfrica to justify the price increase tbh...

But when you do have an issue with WebAfrica, God help you.

Morning @Vorastra we're on standby to assist via DM if ever required. Rs^

 

[wingnut771]

Morning @Vorastra we're on standby to assist via DM if ever required. Rs^

Typical WA. Respond to something 2 weeks later, even when there is no issue because they can't read properly.

@WebAfrica Helper, is 2 weeks your normal response time?

 

[RedViking]

Is Metro down in Howick?

 

[Webafrica Helper]

Typical WA. Respond to something 2 weeks later, even when there is no issue because they can't read properly.

@WebAfrica Helper, is 2 weeks your normal response time?

@wingnut771 Morning, our teams primarily ensure direct support to all messages received specifically via inbox on all our social media platforms. In an effort to ensure support for all who reach out beyond our inbox, we do a sporadic general mention search on every platform to direct our customers to where we're available to help out with their mentioned issue or offer further support for any additional inquiries they may have.
Apologies for any misunderstanding - we're here to help via DM, if at all required. Rs^

 

[Webafrica Helper]

Is Metro down in Howick?

@RedViking Morning - these are our open reported outages on the Metrofibre network at the moment:

	South Crest	Gauteng	Alberton	2023-07-04 7:09 AM	map View Info	OUTAGE
	Verwoerdpark	Gauteng	Alberton	2023-07-04 7:23 AM	map View Info	OUTAGE
	Kempton Park	Gauteng	South Africa	2023-07-04 7:03 AM	map View Info	OUTAGE
	Gauteng	Gauteng	South Africa	2023-07-04 7:23 AM	map View Info	OUTAGE
	Alberton	Gauteng	South Africa	2023-07-04 7:09 AM	map View Info	OUTAGE

Please reach out via DM with your account details for any required help with your connection. Rs^

 

[RedViking]

@RedViking Morning - these are our open reported outages on the Metrofibre network at the moment:

	South Crest	Gauteng	Alberton	2023-07-04 7:09 AM	map View Info	OUTAGE
	Verwoerdpark	Gauteng	Alberton	2023-07-04 7:23 AM	map View Info	OUTAGE
	Kempton Park	Gauteng	South Africa	2023-07-04 7:03 AM	map View Info	OUTAGE
	Gauteng	Gauteng	South Africa	2023-07-04 7:23 AM	map View Info	OUTAGE
	Alberton	Gauteng	South Africa	2023-07-04 7:09 AM	map View Info	OUTAGE

Please reach out via DM with your account details for any required help with your connection. Rs^

I'm sorted. I restarted everything and it is okay again.


See people, restart always works.

 

[JasDan]

Howzit -- How long does MetroFibre take to install an ONT if Fibre is already in the building?

I ordered a migration through Afrihost on 22nd June for 6th July, MetroFibre apparently assigned an ONT Installer on 29th June. I followed up with Afrihost on 7th June as I hadn't been contacted.

I'm still waiting to be contacted to schedule installation going on 2 weeks since the installer was assigned.

 

[AfriNatic]

Howzit -- How long does MetroFibre take to install an ONT if Fibre is already in the building?

I ordered a migration through Afrihost on 22nd June for 6th July, MetroFibre apparently assigned an ONT Installer on 29th June. I followed up with Afrihost on 7th June as I hadn't been contacted.

I'm still waiting to be contacted to schedule installation going on 2 weeks since the installer was assigned.

That seems a bit long.

Can you send me a dm with your email address so I can have a look for you?

 

[QRusherZA]

That seems a bit long.

Can you send me a dm with your email address so I can have a look for you?

I have requested a migration as well, however i was contacted on whatsapp by someone named albert and they made appointment with me for tomorrow, I did the documents on Tuesday and they said that the Nokia ONT i currently have is not compatible.. Will see if the guy comes through tomorrow, 2 weeks seems harsh

 

[AfriNatic]

I have requested a migration as well, however i was contacted on whatsapp by someone named albert and they made appointment with me for tomorrow, I did the documents on Tuesday and they said that the Nokia ONT i currently have is not compatible.. Will see if the guy comes through tomorrow, 2 weeks seems harsh

Did you migrate from MetroFibre to Afrihost? In that case they need to swap the ONT for an open access ONT.