Metrofibre Feedback

[Chris_Auc]

I have high ping tonight again...

I see Metrofibre are doing maintenance tonight, hopefully this fixes the issue.

 

[Chris_Auc]

Okay... so now this is happening every night....




This is metro's response.

 

[EpicPotato]

Becoming a bit absurd that internet is unusable in the evening. WIll be a full week of this soon.

 

[Chris_Auc]

Still trying to sort my issue with my ISP and Metro..... if not, switching back to openserve.

 

[Afrigirl]

View attachment 1779689Still trying to sort my issue with my ISP and Metro..... if not, switching back to openserve.

Hi.
Is the line with us? Please share the ticket reference.

 

[Chris_Auc]

Hi.
Is the line with us? Please share the ticket reference.

Hi.

Unfortunately this line is with Telkom / Metrofibre

 

[Captain Axxess]

Hi.

Unfortunately this line is with Telkom / Metrofibre

Hi @Chris_Auc

Do you mind privately sending us your Axxess account number so that we can get our Escalations Team to have a look at your account in order to assist.

Thank you,

 

[Chris_Auc]

Hi @Chris_Auc

Do you mind privately sending us your Axxess account number so that we can get our Escalations Team to have a look at your account in order to assist.

Thank you,

Hi my ISP is telkom.

 

[Ecco]

Any update on the outage affecting most of Northern JHB, Sunninghill, Barbecue downs, Kyalami?

Been going on since yesterday morning. Intermittent connectivity.

 

[Ecco]

Any update on the outage affecting most of Northern JHB, Sunninghill, Barbecue downs, Kyalami?

Been going on since yesterday morning. Intermittent connectivity.

No update on this issue since 10h00 this morning? And infact the issue started on the morning of the 5th April. Poor form Metrofibre.

Also please explain why this is classified as a medium severity issue when there is basically no connectivity.

 

[Ecco]

No update on this issue since 10h00 this morning? And infact the issue started on the morning of the 5th April. Poor form Metrofibre.

Also please explain why this is classified as a medium severity issue when there is basically no connectivity.
View attachment 1810315

@Afrigirl good morning. Can you provide a update on this. Your network status page still shows the same as above this morning.

 

[Afrigirl]

@Afrigirl good morning. Can you provide a update on this. Your network status page still shows the same as above this morning.

Good morning.

Are you currently home?
We are troubleshooting with MFN, and a few tests are required.

 

[Census]

Good morning.

Are you currently home?
We are troubleshooting with MFN, and a few tests are required.

I am available, i sent you a message on Saturday.

 

[Ecco]

Good morning.

Are you currently home?
We are troubleshooting with MFN, and a few tests are required.

@Afrigirl I am not. At work already. Please reach out to @Census

 

[Afrigirl]

I am available, i sent you a message on Saturday.

I have responded to your message, please check PM

 

[Afrigirl]

Hi.

It should be resolved now; we have confirmed with MFN.

 

[Census]

Thanks @Afrigirl, seems stable now.

 

[system32]

Did the MetroFibre ISP price for 150/150 just go up 12.5% from R799 to R899?
That's a big fat 12.5% increase.

 

[georgelza]

other worlds they increase your speed up and down keeping the same rate, SA, we up the cost for the same speed....

hmmm.

G

 

[Chris_Auc]

Did the MetroFibre ISP price for 150/150 just go up 12.5% from R799 to R899?
That's a big fat 12.5% increase.

Price changes at major fibre network operator revealed

MetroFibre will be increasing its FTTH wholesale prices from 1 August 2025.

mybroadband.co.za