Mind the speed ISP

mjzar said:
I dont experience any speed issues: https://speedtest.mybroadband.co.za/result/18103542

Mr Smooth said:
Been hearing this sad story for a while now.
I’m done with MTS.
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Instead I get dropped connections... it literally went down as I was typing this :mad::mad:

According to terms on their website you could use the portal to downgrade your service on demand. That isn't true and was never the case - They changed the terms recently
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Looking at their new prices it is clear they only want to service clients that
wants the 20 and 50 speeds. So when Vumatel announced the price decreases/speed increases they were caught with their pants down, as I dont believe they invested in capacity to handle the new increased speeds. But they did not want to loose the R980 pm clients, hence the weird 70/70 offering which has not yet happened. And the 1 month calendar notice to downgrade. Even though I did give them a month notice. Short sighted from them as I will simply give them notice and move to another service provider.
 
rh1 said:
Looking at their new prices it is clear they only want to service clients that
wants the 20 and 50 speeds. So when Vumatel announced the price decreases/speed increases they were caught with their pants down, as I dont believe they invested in capacity to handle the new increased speeds. But they did not want to loose the R980 pm clients, hence the weird 70/70 offering which has not yet happened. And the 1 month calendar notice to downgrade. Even though I did give them a month notice. Short sighted from them as I will simply give them notice and move to another service provider.
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technically they were the first ISP to advise on the speed increases others followed suite some are still wasting time only giving it next month and others still haven't acknowledged it till today, so I'm not unsure how the pants down thing comes in to play, they kind of forced other ISP's to get in gear. seems like the opposite to me.

I'm not sure about the month downgrade story that's a bit suspect, i don't think you the only customer that wants that most old 50/50 are probably doing to do that, so that I'm thinking they are inundated with those.
 
So still no response from MTS, so I will pay them only R790 at the end of the month for the month of August. Will also give my notice of termination before month end with August being my last month of being a customer for 6 months, to avoid the penalty.
 
MTS has become plain crap. logged a new install, phoned today to check status and was told I'd get notified today and still nadda.

rh1 said:
So still no response from MTS, so I will pay them only R790 at the end of the month for the month of August. Will also give my notice of termination before month end with August being my last month of being a customer for 6 months, to avoid the penalty.
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Notify them on the 1st or at least in the first week of cancelation cause they have a notice month in their T&C's
 
isie said:
technically they were the first ISP to advise on the speed increases others followed suite some are still wasting time only giving it next month and others still haven't acknowledged it till today, so I'm not unsure how the pants down thing comes in to play, they kind of forced other ISP's to get in gear. seems like the opposite to me.

I'm not sure about the month downgrade story that's a bit suspect, i don't think you the only customer that wants that most old 50/50 are probably doing to do that, so that I'm thinking they are inundated with those.
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the downgrade story is BS, i "downgraded", was on 50/50, then new package was 70/70, i told them i wanted to stay on 50, They sent me the bill for 980, i told them i asked to remain on my same package and pay the new reduced rate. same day received the downgrade form, signed and sent it back, next day i got my new invoice for R790.

dont know about you guys having issues with them, but i've always had great service from them, except for line interuptions leading to the new packages were their quiet a few disconnects, but since the 1st July, been ok
 
Slamz said:
the downgrade story is BS, i "downgraded", was on 50/50, then new package was 70/70, i told them i wanted to stay on 50, They sent me the bill for 980, i told them i asked to remain on my same package and pay the new reduced rate. same day received the downgrade form, signed and sent it back, next day i got my new invoice for R790.

dont know about you guys having issues with them, but i've always had great service from them, except for line interuptions leading to the new packages were their quiet a few disconnects, but since the 1st July, been ok
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Just want to check you guys having issues - are you on former SADV now Vumatel FNO

I have 2 accounts with them 2 different addresses one on Vuma Aerial and the other former SADV now Vumatel - the former only had 4 disconnects the entire month the latter over 40 :eek: .
 
isie said:
Just want to check you guys having issues - are you on former SADV now Vumatel FNO

I have 2 accounts with them 2 different addresses one on Vuma Aerial and the other former SADV now Vumatel - the former only had 4 disconnects the entire month the latter over 40 :eek: .
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former SADV, i ddnt check how many disconnects, but ya it was plenty last month, this month its fine and getting my full line speed, only had an issue last month, rest of the time pretty much up most of the time
 
I've not had any issue in the past 6 months so I don't now what is causing you issues
 
Been with them since April.. Been pure sailing.. Quite happy with them
 
Connection is down as of a few mins ago. Southern Suburbs, Cape Town on Vuma trenched. Anyone else?

Caller number 11 for their support line, lol. Wish they had a rep here.
 
Bl1zz4rd said:
Connection is down as of a few mins ago. Southern Suburbs, Cape Town on Vuma trenched. Anyone else?

Caller number 11 for their support line, lol. Wish they had a rep here.
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Same here, was down for a few minutes, Northern Suburbs
 
Bl1zz4rd said:
Connection is down as of a few mins ago. Southern Suburbs, Cape Town on Vuma trenched. Anyone else?

Caller number 11 for their support line, lol. Wish they had a rep here.
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Yeah down here, Southern/CBD - well technically up but ping is like 100 and speed is 0.5mb (I have a 50mb line)
 
isie said:
Just want to check you guys having issues - are you on former SADV now Vumatel FNO

I have 2 accounts with them 2 different addresses one on Vuma Aerial and the other former SADV now Vumatel - the former only had 4 disconnects the entire month the latter over 40 :eek: .
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Yeah. I'm on the former SADV network and still have issues with disconnects
 
I have been doing regular speed checks to see if they upgraded me since they charge me R980 this month, just once did I see thay speed and this was early this evening. Browsing was nice and fast, and suddenly, slow opening of websites.Once again I am back to 50mb. The test was on Mybb Speed test where I got the 70/70. Here is my Speedtest:
Screenshot_20210707-222827_Speedtest.jpg
 
Ping: 6ms
Download: 98.38Mbps
Upload: 103.35Mbps

Something wrong on my side as well. We're supposed to be on 50/50 but last night I noticed it seemed a bit faster. Going to get in touch with them later to fix it.
 
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