Mnp

I got this back from MTN after I queried moving to prepaid... *WOW* what a way to NOT sell your own service, how can they say please leave us and then come back later!

D

Good day

Thank you for using our webmaster service

We do apologize for the delayed response.


Kindly note that it is possible to port to prepaid , currently it is not possible to port to prepaid on the same Network , you will have to port to another network companies , if however you wish to remain within MTN you may port back to us on a prepaid level after 2 months . To port you are required to consult the network that you moving to as to sign the necessary documentation

Please feel free to direct any further enquiries to [email protected] or call 808 (free from an MTN cell phone) or +27(0) 83 1808 (charged at standard cellular rates from any other number

"Yello Did you know that you can get instant access to your MTN SP bill info on your handset by using: *162*password# then dial as you would for a call and follow the instructions. To set up your PIN for secure access, dial 0831238000. Save you short dial on your handset for easy access. Do not save your short dial together with you PIN as anyone will be able to access your information! "





Regards

Thanking you

Khehla Maseko

MTNSP Internet Mail Support

Contact # 808 (free) from the MTNSP cell phone

0831808 (chargeble) from any other line

Fax # 011 301 8880
 
damian24 said:
I got this back from MTN after I queried moving to prepaid... *WOW* what a way to NOT sell your own service, how can they say please leave us and then come back later!

D

Good day

Thank you for using our webmaster service

We do apologize for the delayed response.


Kindly note that it is possible to port to prepaid , currently it is not possible to port to prepaid on the same Network , you will have to port to another network companies , if however you wish to remain within MTN you may port back to us on a prepaid level after 2 months . To port you are required to consult the network that you moving to as to sign the necessary documentation

Please feel free to direct any further enquiries to [email protected] or call 808 (free from an MTN cell phone) or +27(0) 83 1808 (charged at standard cellular rates from any other number

"Yello Did you know that you can get instant access to your MTN SP bill info on your handset by using: *162*password# then dial as you would for a call and follow the instructions. To set up your PIN for secure access, dial 0831238000. Save you short dial on your handset for easy access. Do not save your short dial together with you PIN as anyone will be able to access your information! "





Regards

Thanking you

Khehla Maseko

MTNSP Internet Mail Support

Contact # 808 (free) from the MTNSP cell phone

0831808 (chargeble) from any other line

Fax # 011 301 8880
Click to expand...


@damian24

I'm not to happy on the reply will advise Anisa Mills and will advise ASAP

MTNDD
 
Hi MTNDD

My contract with MTNSP had expired on 3 Nov 2006 (and then automatically went onto a month to month contract). I then requested to port ASAP when Porting came into effect on 10 Nov 2006 (however, i think my request was only logged on 14 Nov 2006 on the MNP System.

My question is, will i have to serve 30 days notice before my contract with MTNSP is cancelled and I am successfully ported? Or with Porting, do the cancellation notice periods (of usually 30 days) with the SP's &/or Networks fall away?

atishs
 
atishs said:
Hi MTNDD

My contract with MTNSP had expired on 3 Nov 2006 (and then automatically went onto a month to month contract). I then requested to port ASAP when Porting came into effect on 10 Nov 2006 (however, i think my request was only logged on 14 Nov 2006 on the MNP System.

My question is, will i have to serve 30 days notice before my contract with MTNSP is cancelled and I am successfully ported? Or with Porting, do the cancellation notice periods (of usually 30 days) with the SP's &/or Networks fall away?

atishs
Click to expand...

I'll have to check the above and advice ASAP

MTNDD
 
MNP: MTN to MTN

Hi guys,

I have an interesting question/requirement for MNP, and since I trust the forum (and MTN DD) more than the retail outlets and call centres, I thought I'd ask it here.

I currently have 2 MTN contracts, one with MTNSP (18 months to go) and one with Autopage (4 months to go). I want to ditch Autopage, but keep my Autopage number. Can I port the Autopage number and use it on my existing MTNSP contract? (Thereby "over-writing" the existing MTNSP number on the SIM...)

OK, that was the easy question. What happens to my Autopage contract if I port before the end of the contract? Can I still use it, albeit with a new number? (I'm going to keep paying till the contract expires - surely I still get to use it...?)

Does anyone know how/if this will work, especially continuing to use the Autopage contract after porting the number?

Thanks
 
jano said:
Hi guys,

I have an interesting question/requirement for MNP, and since I trust the forum (and MTN DD) more than the retail outlets and call centres, I thought I'd ask it here.

I currently have 2 MTN contracts, one with MTNSP (18 months to go) and one with Autopage (4 months to go). I want to ditch Autopage, but keep my Autopage number. Can I port the Autopage number and use it on my existing MTNSP contract? (Thereby "over-writing" the existing MTNSP number on the SIM...)

OK, that was the easy question. What happens to my Autopage contract if I port before the end of the contract? Can I still use it, albeit with a new number? (I'm going to keep paying till the contract expires - surely I still get to use it...?)

Does anyone know how/if this will work, especially continuing to use the Autopage contract after porting the number?

Thanks
Click to expand...

I'll have to find out and get back to you

MTNDD
 
MTN_Data_Dude said:
I'll have to check the above and advice ASAP

MTNDD
Click to expand...

Hi MTNDD,

Looks like my number was ported over this weekend...17th Nov to be exact. So it looks like i didn't have to serve any 30 days notice :)

Just wish they (either new or old SP) could have at least sent me an sms to notify me that the port was complete.

But will have to see my last MTNSP bill to make sure that there were no hidden costs ;)
 
atishs said:
Hi MTNDD,

Looks like my number was ported over this weekend...17th Nov to be exact. So it looks like i didn't have to serve any 30 days notice :)

Just wish they (either new or old SP) could have at least sent me an sms to notify me that the port was complete.

But will have to see my last MTNSP bill to make sure that there were no hidden costs ;)
Click to expand...

That's good news

Let me know if there are any hidden costs

Thanks MTNDD
 
Got successfully ported from Voda -> MTN over the weekend. I paid R135 for the new SIM , (but i believe you pay that anyway on a new contract).That's the only 'additional' cost i paid.
 
MTN DD, see also this thread, regarding porting a number into an existing contract.

For me the two main questions are:
1) Can you port a number into an existing contract?
2) Can you continue to use the old contract after porting the number out?

If any of the answers are no, can you think of a way around it? E.g. port to prepaid, then move the prepaid number onto the contract.
 
Last edited:
jano said:
MTN DD, see also this thread, regarding porting a number into an existing contract.

For me the two main questions are:
1) Can you port a number into an existing contract?
2) Can you continue to use the old contract after porting the number out?

If any of the answers are no, can you think of a way around it? E.g. port to prepaid, then move the prepaid number onto the contract.
Click to expand...

I'll look into this and reply ASAP

MTNDD
 
atishs said:
Hi MTNDD

My contract with MTNSP had expired on 3 Nov 2006 (and then automatically went onto a month to month contract). I then requested to port ASAP when Porting came into effect on 10 Nov 2006 (however, i think my request was only logged on 14 Nov 2006 on the MNP System.

My question is, will i have to serve 30 days notice before my contract with MTNSP is cancelled and I am successfully ported? Or with Porting, do the cancellation notice periods (of usually 30 days) with the SP's &/or Networks fall away?

atishs
Click to expand...

Here is the reply I've recieved



From: Mobile Number Portability Port Support Team [ MTNSP - Innovation Centre ]
Sent: Tuesday, 21 November 2006 10:38 AM

Hi,

The customer is still required to give 30 days notice as per policy. If the port occurs before then there will be a cancellation fee if we did not receive notification.
 
jano said:
Hi guys,

I have an interesting question/requirement for MNP, and since I trust the forum (and MTN DD) more than the retail outlets and call centres, I thought I'd ask it here.

I currently have 2 MTN contracts, one with MTNSP (18 months to go) and one with Autopage (4 months to go). I want to ditch Autopage, but keep my Autopage number. Can I port the Autopage number and use it on my existing MTNSP contract? (Thereby "over-writing" the existing MTNSP number on the SIM...)

OK, that was the easy question. What happens to my Autopage contract if I port before the end of the contract? Can I still use it, albeit with a new number? (I'm going to keep paying till the contract expires - surely I still get to use it...?)

Does anyone know how/if this will work, especially continuing to use the Autopage contract after porting the number?

Thanks
Click to expand...

Hi,

Currently only MTN pre-paid numbers can be activated (MSISDN Swap) to an existing MTN SP contract number. If the customer wishes to activate an Autopage number, he would have to port it to pre-paid first. There is currently no formal process for these swaps and prior arrangement would have to be made with the Activations department beforehand.

The customer will still be obligated to fulfil his contractual obligations with Autopage and will need to contact them to enquire what processes they have in place with regards to port outs. They may offer him another number, or they may ask him to ay off only his subscription. Each SP has their own policy in place.

Hope this helps.
 
Thanks MTN DD, I really appreciate your help, not only with my question, but on the forum in general. Please keep up the good work!
 
jano said:
Thanks MTN DD, I really appreciate your help, not only with my question, but on the forum in general. Please keep up the good work!
Click to expand...

@jano

This reply I got from the Mobile Number Portability Port Support Team so no problem on answering your question, as for the forum no problem what so ever that's what I'm here for and thanks for the compliment I'm glad you think I'm doing a good work on here

MTNDD ;)
 
Some "Autopage" info on number portability:

It seems that if you want to port from an Autopage contract, you have to pay-up/cancel your existing contract. It is not possible to continue paying the monthly fee, or continue using the contract (with a new number).

Perhaps I need to investigate doing a MSISDN swap (contract<-->prepaid) with Autopage... and then port my prepaid number to MTNSP and doing the MSISDN swap again. Unfortunately Autopage is quite useless, I wonder whether they will even know what it is, much less be able to do it...

MTN DD, you mentioned that there is no formal process for MSISDN swaps - does this mean it's not guaranteed that they will do it? What is the criteria? How do I contact the activations department to find out?
 
MTN_Data_Dude said:
Here is the reply I've recieved



From: Mobile Number Portability Port Support Team [ MTNSP - Innovation Centre ]
Sent: Tuesday, 21 November 2006 10:38 AM

Hi,

The customer is still required to give 30 days notice as per policy. If the port occurs before then there will be a cancellation fee if we did not receive notification.
Click to expand...

Hi MTNDD,

Thanks for that. However, I just called MTNSP to find out what the cancellation fee would be and explained my scenario to them. The consultant that I spoke to confirmed with the Retentions department that, with MNP, if my contract expired (already served the full 24 months) then I do not need to give 30 days notice to cancel. I asked the guy to add a note to my profile and give me reference number for the call, which he gladly did :)
 
atishs said:
Hi MTNDD,

Thanks for that. However, I just called MTNSP to find out what the cancellation fee would be and explained my scenario to them. The consultant that I spoke to confirmed with the Retentions department that, with MNP, if my contract expired (already served the full 24 months) then I do not need to give 30 days notice to cancel. I asked the guy to add a note to my profile and give me reference number for the call, which he gladly did :)
Click to expand...

Good day,

Well that's good news glad to hear they were able to sort you out

MTNDD
 
jano said:
Some "Autopage" info on number portability:

It seems that if you want to port from an Autopage contract, you have to pay-up/cancel your existing contract. It is not possible to continue paying the monthly fee, or continue using the contract (with a new number).

Perhaps I need to investigate doing a MSISDN swap (contract<-->prepaid) with Autopage... and then port my prepaid number to MTNSP and doing the MSISDN swap again. Unfortunately Autopage is quite useless, I wonder whether they will even know what it is, much less be able to do it...

MTN DD, you mentioned that there is no formal process for MSISDN swaps - does this mean it's not guaranteed that they will do it? What is the criteria? How do I contact the activations department to find out?
Click to expand...

Hi,

Currently MTN does not offer a customer to port from MTN contract to MTN pre-paid. You'll need to port to another Network as pre-paid and only after 2 months port to mtn pre-paid and then we could arrange the MSISDN swap.
MTN should finalise the process in the coming months.

MTNDD
 
Hi MTN DD,

OK, hopefully my last set of questions on MNP...

My strategy for porting my number from an existing Autopage (MTN) contract to an existing MTN SP contract:
  1. Do an MSISDN swap between Autopage contract SIM and prepaid SIM
  2. Port the prepaid number to MTNSP prepaid
  3. Do an MSISDN swap between the prepaid SIM and MTN SP contract SIM
My questions:
  1. Who "owns" the prepaid SIM MSISDNs that you buy at a normal retailer? Should I be able to do an MSISDN swap at Autopage? I think this will be the most difficult step...
  2. Porting from MTN prepaid to MTN prepaid is supported, right?
  3. Do you foresee any problems with the MSISDN swap at MTN SP?

If all else fails, I'll just sacrifice my number. I'm not THAT attached, but it would be nice to keep it.

Thanks
 
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