Mobile data users losing out

Sms

Those sms's from vodacom come only after 30min when my limit is reached. Each month i reset my phones data counter, but at the end of the month when i recieve the sms that my bundle is depleted, the counter reads 450mb instead of 500mb. Vodacom could really do better than this.
 
Couple of very valid points. The question that remains unanswered is why they do not allow roll over. That will be the right thing to do except if it is their goal to exploit their customers.
 
Obronie said:
Couple of very valid points. The question that remains unanswered is why they do not allow roll over. That will be the right thing to do except if it is their goal to exploit their customers.
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Exactly, why change something that benefits the operators. :mad:
 
I had this problem with MTN.
Took out a 2gig data bundle = end of the month i got a R3000 + phone bill!! Thought I had been reckless so started monitoring my usage, resetting the counters, even calling the helpdesk, etc

This continued for a few months, excessive phone bills and yet when I checked my balance with MTN i ALWAYS had available bandwidth.

Eg. Balance due = R2800, 1,200 MB remaining out of 2gigs.

When I went through to MTN headoffice to enquire and basically get my money back, they had a slick, fast-talking salesman make ME look like an idiot. I walked out there even more confused than ever. Their records of data are not shown in a way that the average user like myself can understand - the breakdown was not in megabytes used but rather in 'usage codes' 145 654 7865 = 1,2Mb or something daft like that!

My solution: I cancelled my data bundle altogether and just got a decent internet connection where I can monitor the bandwidth and where pricing is TRANSPARENT!!!

MTN has been my worst experience since I subscribed. As soon as my contract ends, wil never use them again. I have been ripped off thousands of rands, MTN has their book and records nicely fixed so any questioning of billing is out of the question.
 
What?? Is everybody surprised to hear that mobile operators are shafting the SA public?
 
Post-paid users also don’t have the option to cut off their usage after their monthly cap is reached – a system typically associated with capped broadband environments.
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Not entirely true, at least on Vodacom. You can set a billing limit which effectively cuts you off once you go out of bundle. The only problem is the delay.
 
An article about rollover just when we closed the Vodacom rollover thread.

The OOB rates are just criminal in my opinion - if you buy a data bundle you have already committed to a certain amount of data. It doesn't really make sense to penalise the customer with excessive charges when they go over considering the delay in billing.
 
MTN's Books Not Fixed

um_ah said:
MTN has been my worst experience since I subscribed. As soon as my contract ends, wil never use them again. I have been ripped off thousands of rands, MTN has their book and records nicely fixed so any questioning of billing is out of the question.
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Our books are not and have never been "fixed". If you believe your data bill was incorrect then you simply have to call your SP and your bill will be investigated. Credits will be passed if the bill was incorrect.
 
Why not get a prepaid simcard, stick it into your 3G modem and buy data bundles online. This way you can use every single MB, when your data bundle is finished the connection stops working so you can’t get ripped off:sick:
 
But you can only buy one data bundle a month.. .. so you might get stuck without data..
 
In Bundle vs Out Of Bundle Rates

The statement "The fact that out-of-bundle data rates are significantly higher than in-bundle rates means that mobile broadband users must be very careful about exceeding their monthly usage limit." is fundamentally incorrect.

The R2.00/Mb rate is our standard rate and has been for several years - it has never been raised! We give significant discounts to our bundle users because they commit to larger, regular, and predictable usage which is much more attractive to us than infrequent and unpredictable usage. This allows us to do demand planning far more accurately as our total usage becomes more predictable.

A final comment - the rate of R0.19/Mb for our larger bundles is actually significantly below cost.
 
I've always been on Telkom ADSL but I have recently given that up and bought a E272 modem and a prepaid sim card. I had the same discussion on hellopeter.com regarding this issue of data expiring.

Have a look at both posts. No one at Vodacom can actually tell me why it is like that and after my second post on hellopeter, they phoned me to discuss it. But still no real answer.

http://www.hellopeter.com/the_comment.asp?recid=185857

http://www.hellopeter.com/my_comment.asp?recid=185465

I think they're just ripping the people off!

my 2c...
 
MTN_Data_Dude said:
The R2.00/Mb rate is our standard rate and has been for several years - it has never been raised!
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Hello, Mr MTN, maybe your fat cat bosses don't know this but data
prices have been dropping. Yours haven't, and you boast about
not raising them? Come on, your prices are incredibly expensive,
I can get 10GB in Europe at HSDPA speed for R600-700 with a 64k
softcap.
 
MTN_Data_Dude said:
The statement "The fact that out-of-bundle data rates are significantly higher than in-bundle rates means that mobile broadband users must be very careful about exceeding their monthly usage limit." is fundamentally incorrect.

The R2.00/Mb rate is our standard rate and has been for several years - it has never been raised! We give significant discounts to our bundle users because they commit to larger, regular, and predictable usage which is much more attractive to us than infrequent and unpredictable usage. This allows us to do demand planning far more accurately as our total usage becomes more predictable.

A final comment - the rate of R0.19/Mb for our larger bundles is actually significantly below cost.
Click to expand...

*ouch* put your flame suit on.....

its only below cost because the large SP's have made it with infladed interconnect.. if neotel can provide the service out of bundle at the same price using the same technology.. then the larger SP's are doing somthing wrong
 
MTN_Data_Dude said:
The statement "The fact that out-of-bundle data rates are significantly higher than in-bundle rates means that mobile broadband users must be very careful about exceeding their monthly usage limit." is fundamentally incorrect.

The R2.00/Mb rate is our standard rate and has been for several years - it has never been raised! We give significant discounts to our bundle users because they commit to larger, regular, and predictable usage which is much more attractive to us than infrequent and unpredictable usage. This allows us to do demand planning far more accurately as our total usage becomes more predictable.

A final comment - the rate of R0.19/Mb for our larger bundles is actually significantly below cost.
Click to expand...


R2/MB is F...... expensive! All of our (SA) telecoms companies are ripping the people off! Don't come with your "it's our standard rate" k@k! You're just in it for the money and trying to screw the people for as long as you can!

As for the expiry topic, this is just ridiculous! It's not a dairy product that goes OFF after a few days! It's actually beneficial to you guys if it didn't expire because then we could use it over a longer period of time and your "wonderful" networks would not be that congested...
 
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