MTN 3G coverage SUX

[nic777]

I sympathise with all these frustrated posters. I switched from Vodacom 3G to MTN in about April. Since then I have tried to use the service in the following areas where I have lived and worked in Cape Town: Kalk Bay - only sketchy gprs coverage; Camps Bay - slow Edge coverage; Kloof Street, Cape Town - 1 bar 3G coverage constantly dropped.

I've been through all the channels, logged queries, etc etc. I am so disgusted. Paying a ridiculous amount of money for a service I'm not getting. The pictures in their ads are so appropraite: It's like paying for a porche, only to discover it has a Beetle engine and there's not a damn thing you can do about it.

Why did you switch over from Vodacom?

Especially its so obvious that Vodacoms coverage is much greater than MTNs???

 

[YelloFever]

Why did you switch over from Vodacom?

Especially its so obvious that Vodacoms coverage is much greater than MTNs???

Good day,

Vodacom's coverage does cover a whole lot more than ours - Our coverage was designed for user's v/s usage - There are a lot of area's I believe should be covered. If we look at these posts here are some prime examples of where I think they should concentrate on getting coverage rolled out...........

But I really hope that something is done very quickly otherwise I foresee us losing a lot of our subscribers...........

 

[rph72]

Good day,

Vodacom's coverage does cover a whole lot more than ours - Our coverage was designed for user's v/s usage - There are a lot of area's I believe should be covered. If we look at these posts here a prime examples of where I think they should concentrate on getting coverage rolled out...........

But I really hope that something is done very quickly otherwise I foresee us losing a lot of our subscribers...........

Cannot agree more, but "users vs usage"??? MTN has all the details of clients with 3G phones/HSDPA cards + they can see where the most usage is. Surely that should be a starting point when expanding/creating a network??

We need someone from coverage to explain.

 

[wallace]

I've been through all the channels, logged queries, etc etc. I am so disgusted. Paying a ridiculous amount of money for a service I'm not getting. The pictures in their ads are so appropraite: It's like paying for a porche, only to discover it has a Beetle engine and there's not a damn thing you can do about it.

Make a complaint to the ASA. It takes 5 min on their website.

Complain about the fact they are advertising and selling a service they are not providing.

 

[YelloFever]

Cannot agree more, but "users vs usage"??? MTN has all the details of clients with 3G phones/HSDPA cards + they can see where the most usage is. Surely that should be a starting point when expanding/creating a network??

We need someone from coverage to explain.

Please don't take my example the wrong way I could be wrong, I've asked someone from Coverage to Join let's see what happens

I could be totally wrong when it comes to this

MTNDD

 

[byronloker]

Thanks for the responses. As to why I switched from Vodacom, I've travelled a lot this year, a subscriber to Vodacom before they launched HSDPA, I was in Durban when the rollout happened and my old (4 months old 3G) card fell over completely. I was locked into a 2 year contract on that card with no free option to upgrade to an HSDPA card. I was told by someone senior at Vodacom that there were about 50 of us that were affected thus with the rollout of HSDPA. That was the last I heard from Vodacom. Hence the switch. This whole experience with 3G has been a nightmare. I'm taking steps now to cancel my MTN 2 year (!) contract.

 

[YelloFever]

Thanks for the responses. As to why I switched from Vodacom, I've travelled a lot this year, a subscriber to Vodacom before they launched HSDPA, I was in Durban when the rollout happened and my old (4 months old 3G) card fell over completely. I was locked into a 2 year contract on that card with no free option to upgrade to an HSDPA card. I was told by someone senior at Vodacom that there were about 50 of us that were affected thus with the rollout of HSDPA. That was the last I heard from Vodacom. Hence the switch. This whole experience with 3G has been a nightmare. I'm taking steps now to cancel my MTN 2 year (!) contract.

It will be a pity to lose you - Wish there was more we could do

MTNDD

 

[byronloker]

Thanks for responding, MTNDD, I've read this whole forum and you are doing your best, your efforts seem to be appreciated, but I don't envy your position; you seem to be nothing but an apologist for your company, and have to shift the blame to 'other departments', a typical response from corporate South Africa, which rakes in huge profits while remaining indifferent to the flood of complaints from its customers. If you can't get someone from the coverage dept to join the forum and answers these complaints, who can?


An open letter to Mr Lynton Klassen

NW Q&C Coordinator Western Cape and NC

MTN - Harrington Street

083 222 1798
021 401 7228


Dear Lynton

I’m not sure if you have read the posts on:

http://www.mybroadband.co.za/vb/showthread.php?t=46432

relating to the general dissatisfaction with MTN 3G/HSDPA delivery, particularly in Cape Town, but I suggest you do.

Please advise the steps necessary for me to cancel my MTN 3G/HSDPA contract and return the data card. I have lodged a complaint with the ASA with regard to the advertising of a product for which I am paying and not receiving. I have had enough now. I am not prepared to wait until March 2007 (as suggested in the email you last sent me regarding EDGE activation in the area where I live and work) for the provision of a product I started paying for a year previously.

Also, as I move around a great deal, I am not prepared to gamble on whether the new area I move to will have adequate coverage. Furthermore, the costs are exorbitant and the bundles totally impractical and inconvenient as my usage fluctuates greatly from month to month. My service provider is Nashua Mobile. Please advise how they should follow up on my cancellation request.

 

[YelloFever]

Thanks for responding, MTNDD, I've read this whole forum and you are doing your best, your efforts seem to be appreciated, but I don't envy your position; you seem to be nothing but an apologist for your company, and have to shift the blame to 'other departments', a typical response from corporate South Africa, which rakes in huge profits while remaining indifferent to the flood of complaints from its customers. If you can't get someone from the coverage dept to join the forum and answers these complaints, who can?


An open letter to Mr Lynton Klassen
NW Q&C Coordinator Western Cape and NC

MTN - Harrington Street

083 222 1798
021 401 7228


Dear Lynton

I’m not sure if you have read the posts on:

http://www.mybroadband.co.za/vb/showthread.php?t=46432

relating to the general dissatisfaction with MTN 3G/HSDPA delivery, particularly in Cape Town, but I suggest you do.

Please advise the steps necessary for me to cancel my MTN 3G/HSDPA contract and return the data card. I have lodged a complaint with the ASA with regard to the advertising of a product for which I am paying and not receiving. I have had enough now. I am not prepared to wait until March 2007 (as suggested in the email you last sent me regarding EDGE activation in the area where I live and work) for the provision of a product I started paying for a year previously.

Also, as I move around a great deal, I am not prepared to gamble on whether the new area I move to will have adequate coverage. Furthermore, the costs are exorbitant and the bundles totally impractical and inconvenient as my usage fluctuates greatly from month to month. My service provider is Nashua Mobile. Please advise how they should follow up on my cancellation request.

Good day,

Byronloker

I appreciate the acknowledgement,

I can't directly fix these query's but will ensure this get's to the correct people at MTN regarding posts that are out of my control, the Coverage manager Allen is aware of the problems we are facing in terms of the network as well as coverage.

I feel it’s my role to take full responsibility for MTN’S Data bearers and services when it comes to the coverage aspect I can assure you that the Coverage department are at there best efforts trying to sort out these problems that are being logged to them. I at most try and assist with everything on this forum, I’ll continue or try harder to answer these complaints.

I'll continue trying to get a rep from Coverage to join otherwise if I can just please ask you guys to bear with me.

Thanks a lot

MTNDD

 

[rph72]

Hi MTNDD

What has the response been from coverage department regarding the request for someone from that department to join the forum?

Thanks

rph72

 

[Voldemort]

Hi MTNDD

What has the response been from coverage department regarding the request for someone from that department to join the forum?

Thanks

rph72

Hi there

i e-mailed the coverage supervisor to check if they are allocating someone, will let you know.

 

[Voldemort]

Hi MTNDD

What has the response been from coverage department regarding the request for someone from that department to join the forum?

Thanks

rph72

hi there

just got a reply, im not going to word it exactly though- they said no, sorry mate

 

[magus]

they said no, sorry mate

Why am I not surprised?

 

[Voldemort]

Why am I not surprised?

hey i just deal the facts

 

[ajax]

I agree with MTNDD, MTN will lose a lot of their customers due to the coverage issue. I personally don't recommend MTN for data to anyone, due to the coverage problem. If you have coverage and you will not be moving around much, I do believe MTN's network is more stable than Vodacom's.

Although MTN may or may not be rolling out towers faster than Vodacom, shaking off the perception that MTN's coverage is inferior to Vodacom's is an almost impossible task, and therefore, MTN will be at a disadvantage for a while still in terms of getting customers.

 

[YelloFever]

I agree with MTNDD, MTN will lose a lot of their customers due to the coverage issue. I personally don't recommend MTN for data to anyone, due to the coverage problem. If you have coverage and you will not be moving around much, I do believe MTN's network is more stable than Vodacom's.

Although MTN may or may not be rolling out towers faster than Vodacom, shaking off the perception that MTN's coverage is inferior to Vodacom's is an almost impossible task, and therefore, MTN will be at a disadvantage for a while still in terms of getting customers.

@ajax

Let's face it - Vodacom have a much bigger footprint in terms of 3G/HSDPA,.

MTN need to cover the gaps which the subscribers have noted - Listen to the customer's needs I mean you guys are all from different places in the country and you all have a legitimate query in terms with your dissatisfaction and something needs to be done about it..........

MTNDD

 

[rph72]

@ajax

Let's face it - Vodacom have a much bigger footprint in terms of 3G/HSDPA,.

MTN need to cover the gaps which the subscribers have noted - Listen to the customer's needs I mean you guys are all from different places in the country and you all have a legitimate query in terms with your dissatisfaction and something needs to be done about it..........

MTNDD

Hi MTN DD

Is MTN listening to their customers? Are they attending to our complaints? It has been months now and there has been no change in the 3G/HSDPA footprint. By the way, when will the coverage map be up abd running again?

Thanks

rph72

 

[YelloFever]

Hi MTN DD

Is MTN listening to their customers? Are they attending to our complaints? It has been months now and there has been no change in the 3G/HSDPA footprint. By the way, when will the coverage map be up abd running again?

Thanks

rph72

Hi, Rph72

MTN are in the process on deploying 3G/HSDPA phase 2 completion should be completed by July next year so yes I can guarantee they are listening to you, I don't want to make excuses but we've also got a reliance on Telkom to provide E1's to us so that also causes a huge dely but I can assure you that they are doing there best...........

MTNDD

 

[Captain Beer]

When will phase 3 start?

How many new towers are we getting with phase 2?

 

[rph72]

Hi, Rph72

MTN are in the process on deploying 3G/HSDPA phase 2 completion should be completed by July next year so yes I can guarantee they are listening to you, I don't want to make excuses but we've also got a reliance on Telkom to provide E1's to us so that also causes a huge dely but I can assure you that they are doing there best...........

MTNDD

Will MTN be able to get these E1's from Neotel? No wonder VC has more coverage as Telkom will provide them with E1's first. My contract will come up for renewal late next year & although I want 3G/HSDPA, I hate the fact that Telkom has a big share in VC.