MTN 5G question

[MaximusZA]

Hey Everyone,

Hoping i could get some advice. I have recently upgraded to the MTN sky contract with an iphone 13 and want to get 5G enabled. I called the contact center only to be told 5G is only on the 5G contracts, so I put down and checked the MTN webpage which says MTN Sky, 5G and Made for you packages can have 5G. I called back now only to be told that I need a new Sim card, once again I go to uncle google and all the search results show that LTE Sim cards are fine for 5G as 5G is device dependent not Sim.

Is this the case with MTN that I need a new Sim or do I just keep getting through the agents who miss informed or being difficult? has anyone else had any experience enabling 5G on their mobile devices?

Thanks,
Maximus

 

[cavedog]

All lies that.

The normal MTN simcard works on 5G. Even on prepaid 5G works if you have a compatible phone.

iPhone needs carrier update to enable it. Did you check to see if this is done and you have the 5G setting in the network options?

 

[MaximusZA]

My phone is showing 5G as an option under the Mobile data options. I tried forcing it on but only getting LTE. one of my colleagues had to phone MTN to enable it but he didnt have any problems with the call center.

 

[Voldemort]

It also depends on where you are, if you're too far away from a 5G enabled site (they're not all enabled..) then you wont pick up the signal. I have the S21 Ultra and I haven't picked up 5G too many times just yet, it's a work in progress.