MTN Black Friday Discussions

MidnightZA

Expert Member
Joined
Mar 9, 2013
Messages
1,470
Mine is also incorrect, the bonus data is not showing up.

Will wait a few days before logging a query.

I already called the retention dept and they said they used the same deal code for everyone that got the 199/299 deal, so it might be a bigger issue if a lot of people are only getting 11GB, 150min and 100 SMS. As opposed to the 81GB, 650min and 100 SMS that we meant to get.

The lady I spoke to said she will escalate it with all the numbers affected that I gave her (My 4 nummbers) and they will look into it
 

I.am.Sam

Honorary Master
Joined
Jun 14, 2011
Messages
89,058
I already called the retention dept and they said they used the same deal code for everyone that got the 199/299 deal, so it might be a bigger issue if a lot of people are only getting 11GB, 150min and 100 SMS. As opposed to the 81GB, 650min and 100 SMS that we meant to get.

The lady I spoke to said she will escalate it with all the numbers affected that I gave her (My 4 nummbers) and they will look into it

what number did you dial ?
 

MidnightZA

Expert Member
Joined
Mar 9, 2013
Messages
1,470
what number did you dial ?

135, then asked to be transferred to retentions.

I think if more people bring it up then they will look into it quicker

EDIT: Expect a long hold time. I waited about 10 min for my call to be answered
 
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Dean01

Senior Member
Joined
Mar 24, 2011
Messages
619
I alerted them too. They bound to do something about it as it appears to be affecting everyone who took the deal
 

jammio

Senior Member
Joined
Nov 14, 2007
Messages
662
Now this also comes.;

Y'ello! Thank you for purchasing an Internet bundle during our Internet promotion. You have received 2.5GB FREE which expires in 15 days. Ts and Cs apply





I'm so lost lol I never bought any bundle
 

I.am.Sam

Honorary Master
Joined
Jun 14, 2011
Messages
89,058
Now this also comes.;

Y'ello! Thank you for purchasing an Internet bundle during our Internet promotion. You have received 2.5GB FREE which expires in 15 days. Ts and Cs apply





I'm so lost lol I never bought any bundle

haha i want my 45 gigs not 2.5
 

Stevewarren

Senior Member
Joined
Sep 5, 2010
Messages
757
Yeah my night time data is working since the new data but I only got 50GB night time instead of 100GB but I got a extra 50GB anytime data so I'm not complaining. :)
 

ejacob25

Well-Known Member
Joined
Nov 9, 2017
Messages
102
I emailed mtn regarding my missing data and they said that there was a technical glitch with the provisioning of data and will be sorted by end of today
 
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I.am.Sam

Honorary Master
Joined
Jun 14, 2011
Messages
89,058
Lol I'm in opposite boat they're allocating me like double the data and 10 times the mins than they should. Christmas miracle. Will wait to see the debit amount before feeling smug

Yeah dont fight it now lol
 

airborne

Honorary Master
Joined
Jul 13, 2007
Messages
12,634
Can anyone confirm that Datashare and dualsim does not work?

I'm on a 299 60+60gb deal.

I have both enabled and the dualsim won't work and the Datashare has been pending since I activated it a week or 2 ago.
 

Park@82

Honorary Master
Joined
Jun 6, 2008
Messages
12,180
Can anyone confirm that Datashare and dualsim does not work?

I'm on a 299 60+60gb deal.

I have both enabled and the dualsim won't work and the Datashare has been pending since I activated it a week or 2 ago.
Datashare should work. Activated on mine. I don't know about dualsim...
 

Park@82

Honorary Master
Joined
Jun 6, 2008
Messages
12,180
Dual Sim works on mine. Datashare doesn't.

Weird..
Maybe they can't activate both? I asked them to confirm that datashare works before I decided to upgrade. Afaik the "make for me" contracts does not support it.
 

airborne

Honorary Master
Joined
Jul 13, 2007
Messages
12,634
Datashare should work. Activated on mine. I don't know about dualsim...
Dual Sim works on mine. Datashare doesn't.

Weird..
Ok I can confirm the Dual Sim works on mine as well, I realized I got sim cards mixed up with a old dead sim. :cool:

Now for Datashare, some people mentioned you can't run Dual Sim and Datashare at the same time, which I'm hoping is not true.
 

airborne

Honorary Master
Joined
Jul 13, 2007
Messages
12,634
Maybe they can't activate both? I asked them to confirm that datashare works before I decided to upgrade. Afaik the "make for me" contracts does not support it.
The 299 60+60 are mtnchoice contracts
 
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