MTN Black Friday Discussions

Zedwhy said:
It’s really frustrating. I think everybody should email Jacqui O’Sullivan
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Email address?

And please make a template email to send, just paste it in your reply. Then we can all copy it and just need to customise it with our name/contract number before sending.

That'll get things moving nicely.
 
Zedwhy said:
It’s really frustrating. I think everybody should email Jacqui O’Sullivan
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Only when I used this exact threat to the store consultant after 3 weeks of no progress with my failed upgrade, did she suddenly spring into action.

Fortunately all sorted and I'm glad I didn't have to bug Jacqui.
 
FlashSA said:
Only when I used this exact threat to the store consultant after 3 weeks of no progress with my failed upgrade, did she suddenly spring into action.

Fortunately all sorted and I'm glad I didn't have to bug Jacqui.
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I'm still stuck here with a failed upgrade after numerous attempts over this past week.
My plan for tomorrow is to cancel that upgraded number @ retentions because I am not prepared to spend another week waiting for it to just work all of a sudden. And I refuse to pay for something that looks like it's working on your side but simply isn't on mine.
Cancellation will be subject to renewal of a new number on the very same BF retention deal.
 
Leisure Larry said:
I'm still stuck here with a failed upgrade after numerous attempts over this past week.
My plan for tomorrow is to cancel that upgraded number @ retentions because I am not prepared to spend another week waiting for it to just work all of a sudden. And I refuse to pay for something that looks like it's working on your side but simply isn't on mine.
Cancellation will be subject to renewal of a new number on the very same BF retention deal.
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MTN have had major billing and upgrade issues this year which have remained largely unreported by myBB
 
I.am.Sam said:
anyone manage to escalate the data share issue

@abzob is the resident who has contacts with all mtn employees
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Called call centre this morning - Service "champion" told me MTN Choice 400gb does not have data share options included. Told her I was told it was possible which is the only reason I took the contract out in the first place. She suggested I speak to retentions - Still holding for them for the past 40 mins already.
 
Hansa123 said:
Called call centre this morning - Service "champion" told me MTN Choice 400gb does not have data share options included. Told her I was told it was possible which is the only reason I took the contract out in the first place. She suggested I speak to retentions - Still holding for them for the past 40 mins already.
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thanks i also emailed the guy who did my contracts
 
uzairb said:
Logged with customer care on Saturday and recieved a reference number. I was asked to allow 3-5 working days for resolution.
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I received a call this morning from the guy that I upgraded my contract with. He said they know that lots of people are having an issue with data share and it should be resolved by this afternoon.
He did say that he will call me back later once it’s resolved
 
Hansa123 said:
Called call centre this morning - Service "champion" told me MTN Choice 400gb does not have data share options included. Told her I was told it was possible which is the only reason I took the contract out in the first place. She suggested I speak to retentions - Still holding for them for the past 40 mins already.
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Finally spoke to lady in retentions, she confirmed, 400gb should be shareable. Said they have received tons of the same query and will come back to me later today.
 
Hansa123 said:
Called call centre this morning - Service "champion" told me MTN Choice 400gb does not have data share options included. Told her I was told it was possible which is the only reason I took the contract out in the first place. She suggested I speak to retentions - Still holding for them for the past 40 mins already.
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2 calls this morning approximately 2 hours each call. And still nobody can explain why my sim card ain't connecting to the net. Been over a week now.
 
Zedwhy said:
I received a call this morning from the guy that I upgraded my contract with. He said they know that lots of people are having an issue with data share and it should be resolved by this afternoon.
He did say that he will call me back later once it’s resolved
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Any update here? Did he call you back @Zedwhy
 
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