MTN Black Friday Discussions

That's what I thought and why I called a month early. I'm starting to get the feeling that when you call it's like a lottery depending who you get. I've had some very helpful people and then some that don't have a clue.
 
Stevewarren said:
That's what I thought and why I called a month early. I'm starting to get the feeling that when you call it's like a lottery depending who you get. I've had some very helpful people and then some that don't have a clue.
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No I think I've spoken to three people in retentions now. The best I have got is the day of, to cancel/move to prepaid and a month notice if are porting your number.
 
Just called and was told it will take five days so I should call again on Friday.

Having logged the complaint last Thursday.
 
This is the reason I was given by customer care for my bill of R1709 instead of R299
'Thank you for the email,

Kindly find your invoice attached .

Please note that the first invoices are prorated meaning you get charged from the activation date to the invoice date plus the full month subscription. Please be advised that this is a once off charge. Therefore, going forward you will be billed your normal subscription in the next coming invoices.'
 
Same thing they told me. I need to upgrade or cancel by the 27th (last day of contract).

I have also switched off the bundles in the my mtn app to prevent another high invoice.

This is mtn way of getting back money from us for all these years of cheap but excellent service:)
 
tenor.gif
 
Inzaghi007 said:
Same thing they told me. I need to upgrade or cancel by the 27th (last day of contract).

I have also switched off the bundles in the my mtn app to prevent another high invoice.

This is mtn way of getting back money from us for all these years of cheap but excellent service:)
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How do you turn off the bundles, I cannot find this option on my app?
 
What a balls up. So I've just had a 2 hour phone call with MTN where I got offered a 300GB + 300GB for R499 contract which I said yes upgrade me. Failed the credit check because of the R4970 that's outstanding which is bullshit.
 
Stevewarren said:
What a balls up. So I've just had a 2 hour phone call with MTN where I got offered a 300GB + 300GB for R499 contract which I said yes upgrade me. Failed the credit check because of the R4970 that's outstanding which is bullshit.
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That are you currently on?
300gb extra is after hours?
 
300 day 300 night
Yeah but I couldn't upgrade before my contact ended because of the bogus R5000 bill. It's insane.
 
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