MTN Black Friday Discussions

Morning everyone

Who here on the 150GB R299 package knows whether the base plan is 50+100 or 75+75? My datashare allowance seems buggered and shows nearly 200GB...

MTN Twitter support said the full allocation is shared, which I know is not the case
 
waylander said:
Morning everyone

Who here on the 150GB R299 package knows whether the base plan is 50+100 or 75+75? My datashare allowance seems buggered and shows nearly 200GB...

MTN Twitter support said the full allocation is shared, which I know is not the case
Click to expand...
I wish I had your problem instead of the 500GB that wont share
 
Zedwhy said:
Ebbedene called me now and said that they acknowledge there’s a problem with data share and this issue is across four different packages. The technicians are currently working on a solution however the fix will only happen at the end of Jan.
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END OF JAN. They better be prepared to then give us some sort of recompense for an essentially partially working product. I mean honestly i don't think it takes that long to sort an issue like this.
 
Gamer_ROG1 said:
END OF JAN. They better be prepared to then give us some sort of recompense for an essentially partially working product. I mean honestly i don't think it takes that long to sort an issue like this.
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Agreed. I emailed [email protected] hopefully the more people complain, the faster this gets resolved.
 
Emailed Nomathemba wrt the 500gb package and recieved this :

"I apologise for your frustration. Kindly be advised that there are some packages that cannot data share at this stage. The technicians are working on a fix and confirmed that this will only be fixed and corrected at the end of January 2021.I am however going to get the customer care management specialists on this, to provide direct feedback to you.

Once again, humble apologies for the inconvenience and we will endeavour to resolve the matter in due course."

Surely this can't be allowed, wait 3 months into a contract to recieve a service.
 
korupta said:
Emailed Nomathemba wrt the 500gb package and recieved this :

"I apologise for your frustration. Kindly be advised that there are some packages that cannot data share at this stage. The technicians are working on a fix and confirmed that this will only be fixed and corrected at the end of January 2021.I am however going to get the customer care management specialists on this, to provide direct feedback to you.

Once again, humble apologies for the inconvenience and we will endeavour to resolve the matter in due course."

Surely this can't be allowed, wait 3 months into a contract to recieve a service.
Click to expand...
What's her email please?
 
@abzob are you also in the same boat as the rest with datashare.
korupta said:
Emailed Nomathemba wrt the 500gb package and recieved this :

"I apologise for your frustration. Kindly be advised that there are some packages that cannot data share at this stage. The technicians are working on a fix and confirmed that this will only be fixed and corrected at the end of January 2021.I am however going to get the customer care management specialists on this, to provide direct feedback to you.

Once again, humble apologies for the inconvenience and we will endeavour to resolve the matter in due course."

Surely this can't be allowed, wait 3 months into a contract to recieve a service.
Click to expand...

Agree. End of Jan is way too long. They didn't have everything sorted before selling the deals and now we are stuck with a half baked service. Mass cancellations probably might get their attention
 
24 December. I bought a mtn BF data deal, went on holiday, 70km from the nearest town, and the sim would not work. I phone mtn 50 times, they activate it , they what ever it. Today, first time back in town, went to another mtn store, they said I just got a pre paid sim, I had to buy data to use on my phone, while hoping to had lots of wifi.
MTN suggest I must go back to the store, which is in Bloemfontein, but they are not sure what to do as the deal is gone. I did paid R199 for 50 gig anytime sim only.
 
Hi guys

Sooo I took the plunge and bought call of duty cold War..
Now I did the download last night.. It didn't finish.. Maybe around 50gigs.. On ps4

This morning I notice my speeds are really really bad.. Almost like I've hit a cap or something.. But I'm on 500 gig package..

Any ideas???
 
ReeceDBN031 said:
Hi guys

Sooo I took the plunge and bought call of duty cold War..
Now I did the download last night.. It didn't finish.. Maybe around 50gigs.. On ps4

This morning I notice my speeds are really really bad.. Almost like I've hit a cap or something.. But I'm on 500 gig package..

Any ideas???
Click to expand...

MTN would want you to burn your cap asap so I doubt they do network management (shaping) on a SIM basis maybe your tower is just being slammed by noisy neighbours
 
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