MTN Black Friday Discussions

It’s amazing how they can just change terms as it doesn’t make them enough money anymore.
 
uzairb said:
Yip. Few months back we had to disable dual call for datashare to work.
Datashare has since worked fine.
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How did you disable dual call? Can you do it over the phone?

My father tried calling mtn multiple times and the reps either say they dont know what dual call is or that they dont offer dual call as a service
 
so during loadshedding my network has been very poor

i complained to the people who helped during my BF deals issues

they sent out a guy on friday to put up a ponyting antenna

all for free

apparently who ever logs a complaint gets one
 
I.am.Sam said:
so during loadshedding my network has been very poor

i complained to the people who helped during my BF deals issues

they sent out a guy on friday to put up a ponyting antenna

all for free

apparently who ever logs a complaint gets one
Click to expand...

How does that help signal on your phone? Unless you have a modem with the sim in it?
My place has **** signal all the time (complex layout) but during load shedding, I have no signal at all. I cant even make a call.
 
LegionX said:
Just an update, seems like you have to disable data share to use your night data
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The 400GB data share does not work for me. Even when disabling data share.
I have logged a complaint and requested 50% discount or an extra 400GB anytime data like I got when data share was not working.
Will update when I get a response from Billie Jean (MTN)
 
I.am.Sam said:
so during loadshedding my network has been very poor

i complained to the people who helped during my BF deals issues

they sent out a guy on friday to put up a ponyting antenna

all for free

apparently who ever logs a complaint gets one
Click to expand...
Mhhhh... I have been complaining about the poor network for the past 2 months always getting some standard response about being aware of the issues.

Then called the retentions to cancel, as usual with MTN you will be transferred to different departments and finally sent to Tech department which says they will send someone to investigate.

Their quotation to cancel the 400GB BF deal was R3000 and some change. Anybody know how MTN comes with these figures?
 
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stepper said:
Mhhhh... I have been complaining about the poor network for the past 2 months always getting some standard response about being aware of the issues.

Then called the retentions to cancel, as usual with MTN you will be transferred to different departments and finally sent to Tech department which says they will send someone to investigate.

Their quotation to cancel the 400GB BF deal was R3000 and some change. Anybody know how MTN comes with these figures?
Click to expand...

If u dont need the number u can transfer the contract to someone else (save on the fees)
 
stepper said:
Mhhhh... I have been complaining about the poor network for the past 2 months always getting some standard response about being aware of the issues.

Then called the retentions to cancel, as usual with MTN you will be transferred to different departments and finally sent to Tech department which says they will send someone to investigate.

Their quotation to cancel the 400GB BF deal was R3000 and some change. Anybody know how MTN comes with these figures?
Click to expand...

why cancel ..ask someone else to take it over

and also email the head lady ...forgot her email address now

let me see
 
tattoo002 said:
The 400GB data share does not work for me. Even when disabling data share.
I have logged a complaint and requested 50% discount or an extra 400GB anytime data like I got when data share was not working.
Will update when I get a response from Billie Jean (MTN)
Click to expand...
I had about 25 emails and many phone calls to all different departments and it didn't get fixed in fact they just stopped responding to me.
 
Stevewarren said:
I had about 25 emails and many phone calls to all different departments and it didn't get fixed in fact they just stopped responding to me.
Click to expand...
I received some bonus promo night data to test, it worked. I still need to test the 400GB night data bundle.
 
stepper said:
Mhhhh... I have been complaining about the poor network for the past 2 months always getting some standard response about being aware of the issues.

Then called the retentions to cancel, as usual with MTN you will be transferred to different departments and finally sent to Tech department which says they will send someone to investigate.

Their quotation to cancel the 400GB BF deal was R3000 and some change. Anybody know how MTN comes with these figures?
Click to expand...
Was you contract sim only?
 
The cancellation should only be the current month + 1 month more for sim only contracts.
 
electrix said:
Plus 1 month penalty(so 3 months total)
Click to expand...
Maybe MTN is using the package normal subs and not the bf discounted subs to calculate the cancellation fee.

As suggested above I guess there will be forum members willing to transfer the contract. (If MTN allows)
 
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