MTN Black Friday Discussions

[airborne]

Could be the router. It’s slightly better on the phone, slightly.

View attachment 1460103

Cape Town right now:

 

[Bunta]

This is still ongoing, the agent that's supposed to be helping me is a total pos.

But I can see what the problem is, Retentions is an outside business run by a company called Ignition.
This useless bunch of cnts : https://www.ignitiongroup.co.za/
So the agents do not give two fks once they have signed the deal, job done comms earned cheers not my problem.

Yip. my retentions deals were somehow processed, still not corrected, but processed.
The other 2 upgrades i did with MTN Business, still not processed.
The agent i dealt with was (is) on leave till 23rd jan. Took me 2 weeks to get hold of his supervisor. She's trying to help, but says the issue is getting someone to re-open the BF deals to capture them.

 

[TedLasso]

Could be the router. It’s slightly better on the phone, slightly.

View attachment 1460103

Getting a bit better rates during loadshedding - also in Sandton

Edit: Sorry, meant to quote post the above you

 

[airborne]

Yip. my retentions deals were somehow processed, still not corrected, but processed.
The other 2 upgrades i did with MTN Business, still not processed.
The agent i dealt with was (is) on leave till 23rd jan. Took me 2 weeks to get hold of his supervisor. She's trying to help, but says the issue is getting someone to re-open the BF deals to capture them.

It seems to fix the contract mess up they have to cancel the contract and then redo the contract from scratch?
The one guy today had the audacity to say he doesn’t want to do that because I’ll be charged an early termination fee

 

[airborne]

Anyone that took the R349 My Choice 400GB + Anytime 200GB Promo data with Deal ID 2022164 CT 00011 CVM SAVES BF can you confirm what data allocation you are getting please?

If you are unsure on the deal ID you can check the contract pdf they would have emailed you, the deal ID is on there under the "Application Details" heading and next to the contract duration.

 

[airborne]

Anyone that took the R349 My Choice 400GB + Anytime 200GB Promo data with Deal ID 2022164 CT 00011 CVM SAVES BF can you confirm what data allocation you are getting please?

If you are unsure on the deal ID you can check the contract pdf they would have emailed you, the deal ID is on there under the "Application Details" heading and next to the contract duration.

Anyone?

Is there any direct way to get through to MTN billing dept, either via 135 or otherwise?
It seems the only way you can speak to a human and get redirected to Billing is to dial 135 and then select upgrades and cancellations but they put you on hold forever and don't answer their phones.

 

[airborne]

I asked an MTN callcetre person how you are supposed to speak to an operator when you phone 135, what the correct method was because there is no option. She replied, yes they removed that option to encourage people to use self service. WTF

So essentially if you need to speak to billing or any department you have to first find a way to speak to someone and then ask them to redirect your call. The easiest way I have found so far is to select the Blacklist a phone option and then after going through a few menus you can speak to an operator. The mind boggles when a big company like MTN just unilaterally removes any option to speak to an operator and gives no indication of that

 

[Bunta]

Anyone?

Is there any direct way to get through to MTN billing dept, either via 135 or otherwise?
It seems the only way you can speak to a human and get redirected to Billing is to dial 135 and then select upgrades and cancellations but they put you on hold forever and don't answer their phones.

Even the Consumer goods and services ombud gets no response from them.
I laid a formal complaint about my upgrade, CGSO sent me an update this morning, they received no response from emptyN, so they following up.

 

[airborne]

Even the Consumer goods and services ombud gets no response from them.
I laid a formal complaint about my upgrade, CGSO sent me an update this morning, they received no response from emptyN, so they following up.

Is the CGSO the only person we can turn to?
What happens if you escalated it to ICASA or is that only connectivity issues?

 

[Bunta]

Is the CGSO the only person we can turn to?
What happens if you escalated it to ICASA or is that only connectivity issues?

I did, this was their response....
IF CGSO doenst resolve, i'll have to go via NCC.

 

[airborne]

I did, this was their response....
IF CGSO doenst resolve, i'll have to go via NCC.

What the issue with your upgrade again?

My upgrade still has the incorrect data allocation(I lose 100GB of promo data) but they have credited my acc for the early termination fee and it seems they will be able to correct the monthly billing issue. If that does in fact materialise I'm going to take the 100GB of data on the chin, I just can't see my contract being cancelled and recaptured without them screwing it all up even worse.

 

[airborne]

The company that runs the retentions dept at MTN is an outside company called the Ignition, their mobile division that does the work is called Mobile Plus, if you want to see what a shtshow it is check the reviews here:

Review Companies Online | Customer Service & Company Ratings | hellopeter.com

www.hellopeter.com

You may have some luck contacting them directly using the number below and ask to get put through to the MTN retentions dept. I did that and managed to find a helpful lady that got the ball rolling, it didn't roll far but it was the most movement I got in 5 weeks.

Make Contact with - Ignition Group

Ignition Group's Head Office is located in Umhlanga, with a branch in Cape Town, South Africa. Make contact all the details are listed here.

www.ignitiongroup.co.za

 

[Bunta]

What the issue with your upgrade again?

My upgrade still has the incorrect data allocation(I lose 100GB of promo data) but they have credited my acc for the early termination fee and it seems they will be able to correct the monthly billing issue. If that does in fact materialise I'm going to take the 100GB of data on the chin, I just can't see my contract being cancelled and recaptured without them screwing it all up even worse.

They sold me 600gb Night and 600gb Day as ALL SHAREABLE.
But only 400gb of that is actually shareable.

 

[Bunta]

The company that runs the retentions dept at MTN is an outside company called the Ignition, their mobile division that does the work is called Mobile Plus, if you want to see what a shtshow it is check the reviews here:

Review Companies Online | Customer Service & Company Ratings | hellopeter.com

www.hellopeter.com

You may have some luck contacting them directly using the number below and ask to get put through to the MTN retentions dept. I did that and managed to find a helpful lady that got the ball rolling, it didn't roll far but it was the most movement I got in 5 weeks.

Make Contact with - Ignition Group

Ignition Group's Head Office is located in Umhlanga, with a branch in Cape Town, South Africa. Make contact all the details are listed here.

www.ignitiongroup.co.za

Yip, am aware, have contacted them too, no response.
Thanks though.

 

[airborne]

They sold me 600gb Night and 600gb Day as ALL SHAREABLE.
But only 400gb of that is actually shareable.

Eeish, that’s a fight you won’t win, only the base anytime data which is 400gb is shareable, it’s always been like that.
One thing that’s pretty cool is the primary sim always uses the Promo data first so that means you can essentially share the full 400gb while the primary sim uses the promo data.

I was also supposed to be getting that deal but I’m still only getting 500gb and after my current experience I’m too afraid to ask them to fix it.

 

[airborne]

Yip, am aware, have contacted them too, no response.
Thanks though.

I went into an MTN direct store yesterday and surprisingly they were very helpful, I can see why the Callcentre is so useless because the agents aren’t accountable to anyone and hence they just ignore you if it’s a complicated problem. I’d recommend doing that to anyone that has issues like we’ve been having.

 

[Bunta]

Eeish, that’s a fight you won’t win, only the base anytime data which is 400gb is shareable, it’s always been like that.
One thing that’s pretty cool is the primary sim always uses the Promo data first so that means you can essentially share the full 400gb while the primary sim uses the promo data.

I was also supposed to be getting that deal but I’m still only getting 500gb and after my current experience I’m too afraid to ask them to fix it.

Yea from what i read here, seems only the base data is shareable. Which is kinda fine, 80gb per contract is more than enough for the Wife, kids and me.
But it's the Principle man. Im giving them beans so every few days. CC the person that sold me the package in every email i send.

 

[Bunta]

I went into an MTN direct store yesterday and surprisingly they were very helpful, I can see why the Callcentre is so useless because the agents aren’t accountable to anyone and hence they just ignore you if it’s a complicated problem. I’d recommend doing that to anyone that has issues like we’ve been having.

Oh I did this for my other contract that I upgraded through MTN Business. That dude went on leave before my contracts were upgraded. So I went in, lady at Century City was pure gold!

 

[rodga]

My last bill was more than usual. They did not discount a certain portion as per previous months. Last time I renewed on a 36 month contract. Any idea who to contact to query this?

Seems the bill was corrected and a lower fee was debited this month. So it evened out.

 

[airborne]

Oh I did this for my other contract that I upgraded through MTN Business. That dude went on leave before my contracts were upgraded. So I went in, lady at Century City was pure gold!

Awesome!!
I also went to one of the MTN direct branches at Century City, next time I have any serious issues that's where I will be heading.