woke up this morning to a debit order for MTN on my account for R882.29. i called FNB (my bank). after a few redirects i landed up with the debit orders side. FNB cant do a thing about the fraud part, the only thing they can do is put a stop order on the debit (i must pay R18 something for that) which may or may not work, and its my responsibility to contact MTN and resolve this.
every other debit order on my account i got a notification for it, this one, nothing, just gone through all my sms's and incontact messages. not a single mention about the debit order except from the app this morning (still no sms about it) and the online banking debit order section.
so let me get this straight,. im the victim, its my responsibility to sort it out, AND i must pay for the privilege? FNB you let me down horribly.
thats like expecting the rape victim to arrest the perpetrator and then pay for the DNA test.
FNB kept saying they subscribe to payments association of SA, so there are no records of me authorizing the debit order or anything thats up to MTN.i made a stink about having to pay the R18 something (the principle of the matter) to which the answer was yet again PASA.
on to MTN. they cannot discuss the account with me because the verification checks failed (ID and first name check out nothing else). so i had to take time off from work to go get an affidavit done for them to log a ticket to start investigating it.
im now waiting for the response. being MTN im remembering to breathe (woooosssaaaa). was on the phone with them for probably about an hour before i got this answer of affidavit and certified ID to the call center agent's email address so she can log a ticket.
the police say i must get all the relevant documentation etc. to open a fraud case myself. just doesnt seem right :/
so im guessing the data breach woe's are starting....
every other debit order on my account i got a notification for it, this one, nothing, just gone through all my sms's and incontact messages. not a single mention about the debit order except from the app this morning (still no sms about it) and the online banking debit order section.
so let me get this straight,. im the victim, its my responsibility to sort it out, AND i must pay for the privilege? FNB you let me down horribly.
thats like expecting the rape victim to arrest the perpetrator and then pay for the DNA test.
FNB kept saying they subscribe to payments association of SA, so there are no records of me authorizing the debit order or anything thats up to MTN.i made a stink about having to pay the R18 something (the principle of the matter) to which the answer was yet again PASA.
on to MTN. they cannot discuss the account with me because the verification checks failed (ID and first name check out nothing else). so i had to take time off from work to go get an affidavit done for them to log a ticket to start investigating it.
im now waiting for the response. being MTN im remembering to breathe (woooosssaaaa). was on the phone with them for probably about an hour before i got this answer of affidavit and certified ID to the call center agent's email address so she can log a ticket.
the police say i must get all the relevant documentation etc. to open a fraud case myself. just doesnt seem right :/
so im guessing the data breach woe's are starting....
We have noticed that a new debit order(s) was paid from account ending .... XXXX on 20171031: R882 REF. Mtn Sp AXXXX; if you are unaware of the debit order(s) contact Tekephone Banking on 087 575 9404 or your banker for assistance. Alternatively, visit your nearest branch. Ts&Cs apply. FNB a div of FRB Ltd.
