Sign up with GoogleI have 20mbs Fibre from MTN cappped at 100GB. For three months now I run out of cap after about a week or ten days. MTN tell me they cannot help since they do not yet have the capability to get a URL report. They can only get a usage report which shows the data usage by time. There is also nowhere where one can go and see one's balance of data left at any particular time.
The funny thing is that the data usage report shows significant data usage when there is actually nobody at home.
Does the CPA not require that MTN provide a detailed invoice of where my data was used- ie a URL report?
Their attitude is "Oh well- your data cap is up - wait until next month -we cant help you identify where your data went but please pay your account promptly- and by the way you can't cancel your contract."
The c&^% Huwaei modem they supplied also does not allow for any logging or reporting data usage of any sort.
Most of my data is used to watch HULU which uses 0.65GB per hour. If I watched Hulu 24/7, it would take 6.4 days to use 100GB. I watch at most about 2-4 hours per night (and not every night) which should be around 2GB per night taking me to 40-80GB per month. I have no way of identifying where my data is going!
To make things worse they took a month and a half to get the fibre working and charged me for that time!
Anybody have any ideas what I can do to try and resolve this issue?
The funny thing is that the data usage report shows significant data usage when there is actually nobody at home.
Does the CPA not require that MTN provide a detailed invoice of where my data was used- ie a URL report?
Their attitude is "Oh well- your data cap is up - wait until next month -we cant help you identify where your data went but please pay your account promptly- and by the way you can't cancel your contract."
The c&^% Huwaei modem they supplied also does not allow for any logging or reporting data usage of any sort.
Most of my data is used to watch HULU which uses 0.65GB per hour. If I watched Hulu 24/7, it would take 6.4 days to use 100GB. I watch at most about 2-4 hours per night (and not every night) which should be around 2GB per night taking me to 40-80GB per month. I have no way of identifying where my data is going!
To make things worse they took a month and a half to get the fibre working and charged me for that time!
Anybody have any ideas what I can do to try and resolve this issue?
