taswell.strydom
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- Sep 21, 2015
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Good Day
I have been experiencing issues with the MTN Night Express Data bundles. Where it seems that i am not getting the full allocation of data that I purchased. Like this morning I purchased a 250mb Night Express bundle. As per Glasswire data monitoring tool & 8ta mobile connect app on the network statistics tab. Only 167mb of data was used/consumed. Then MTN sends me a sms stating that I reached 80% of my data usage of my bundle. Balance inquiring states that there was only 7.98mb remaining of the 250mb night express bundle. It's not the first time this has happened. As i queried this with MTN by sending detailed screenshots with timestamps and everything . All I got back was as per there records the full data allocation was used. With no Electronic Data Report sent me to show & prove to me as to what happened to the data. Has anybody else experienced an issue like this? I can't see how the recorded information on my PC would be incorrect
I posted the screenshots of my account with this morning . Have a look at the session time on the 8ta app, Sms notifications from MTN and system times
I have been experiencing issues with the MTN Night Express Data bundles. Where it seems that i am not getting the full allocation of data that I purchased. Like this morning I purchased a 250mb Night Express bundle. As per Glasswire data monitoring tool & 8ta mobile connect app on the network statistics tab. Only 167mb of data was used/consumed. Then MTN sends me a sms stating that I reached 80% of my data usage of my bundle. Balance inquiring states that there was only 7.98mb remaining of the 250mb night express bundle. It's not the first time this has happened. As i queried this with MTN by sending detailed screenshots with timestamps and everything . All I got back was as per there records the full data allocation was used. With no Electronic Data Report sent me to show & prove to me as to what happened to the data. Has anybody else experienced an issue like this? I can't see how the recorded information on my PC would be incorrect
I posted the screenshots of my account with this morning . Have a look at the session time on the 8ta app, Sms notifications from MTN and system times
