MTN sorry for billing mayhem

They should be fined by the regulator. All those affected should get a few bucks worth of airtime as compensation, or at the very least as a gesture of true remorse...
 
My account was over billed last month (13717 hours while I was in Europe), I have logged a billing query via the MTNSP on the 1st April but have not heard anything from them.
 
MTN have eventually (7 days later) loaded a reference number to my query I logged via the MTNSP website, but they include this lovely note:
"You can expect feedback from our billing department once the query has been resolved, their current turnaround timeis 30 days."

It amazing to see that when there are billing issues its never the customer who is under charged and then it still takes them 30 days to resolve.

To top it off, we have not heard anything from MTN directly, I the customer had to keep on logging to check the status of my query. Karel Pienaar said in his interview that they have contacted all the customers affected, well clearly not. I am sure when they ran a report to see who could possibly have been affected the 13717 hours billed cannot be correct.
 
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Its been over 30 days since I logged my billing query and to date they have not been able to get back to me with any information or progress on the query. Does any one have any contact details for any one at the MTN Account Department that has a brain?
 
They should give all of us MTN customers free airtime, or sms's or something.
 
MTN has now stuffed up the billing for another month, but this time not on just one of our contracts but on THREE contracts link to the account. One contract was over R15k, I mean WTF.

Thank goodness for number portability. MTN you are about to loose a +10 year account with a fairly decent spend to Vodacom.
 
Well MTN has come back to me. They say the reason my Calls Roaming charges are so high is because of my data usage. If anyone can explain this to me, it will be great.
If for some farfetched reason it is link to data usage, why then are there so many simultaneous calls, at some point according to my itemised billing there are 4 simultaneous calls with one lasting for 133 hours.

Perhaps they don't understand that they should be billing for data in terms of bytes transfer and not time taken to do so.

The call center agents are clueless and cannot explain it to me, this is really annoying you have held on for 30 min to get through to them. Then you try contacting the billing department via their switch board, but according to the switch board operate the one and only billing query manager on duty is busy. So they have 40 Million+ customers and only one billing query manager, makes perfect sense.

Then I decided since Karel Pienaar is so proud to release press statements about how they apologies and will resolve any billing errors quickly and efficiently, I ask the switch board operator to put me through to him, but apparently I am not good enough to speak to him.

Any suggestion on what I can do to get this resolved?
 
I have the very same situation. I got billed for time and not for data. My bill is R20 000. I have logged calls and my complaint has been open for 6 months. I pay my normal bill every month but I refuse to pay that R20 000. I also intend porting to Vodacom.
 
Does anyone know which vendor is responsible for their billing system upgrade?

Too little too late. This has been going on for over a year and they have finally decided to acknowledge it?

I'm another customer who has been loyal for 10 years who will be porting over to Vodacom next year when my contract expires.
 
Is there anybody that work for MTN on this forum that can help us with these billing problems?
 
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