Oh I'm using SSL alright, just not on MWeb
(And it's not because I need to "bypass" shaping, either)
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Mweb Abuse Notification
- Thread starter Ace30
- Start date
Oh I'm using SSL alright, just not on MWeb
(And it's not because I need to "bypass" shaping, either)
Vrotappel
Bulls fan
shame...
False, I have never bypassed their shaping. I was even with another ISP for 7 days for the period covering my 2nd warning.
I rarely do.
Never done VPN.
LOL, like I would really stick with MWEB.
Ok, So I just got a reply from MWEB, and it reads as follows:
The summary of your usage pattern for January 2013 to date is as follows
Day Sessions Bytes Used
28 1 3,701,075,548
27 1 8,406,889,825
26 1 9,596,227,764
25 1 8,032,284,233
24 1 8,590,789,182
23 1 7,629,356,805
22 1 6,144,727,808
21 1 6,940,891,355
20 1 10,188,334,296
19 1 10,424,940,681
18 3 5,772,566,514
17 1 7,692,464,058
16 1 7,490,913,053
15 1 4,338,224,947
14 1 3,233,022,123
13 1 12,458,407,260
12 1 11,765,910,726
11 1 9,928,534,230
10 2 10,067,606,367
9 1 9,041,321,791
8 1 10,927,099,983
7 1 8,796,589,173
6 2 13,106,405,119
5 1 11,580,919,894
4 1 9,831,208,003
3 1 8,643,884,968
2 1 6,910,903,674
1 1 8,328,355,817
There are no preferential times we could specify for doing bulk data transfers and the system monitors overall usage patterns regardless of weekends or weekdays.
We expressly do not communicate any numeric limits to our customers. The abuse process is triggered by examining the long term behaviour of customers and as only a tiny percentage of our customers exhibit patterns of behaviour which warrants the sending of these warnings, we do not believe that it is in keeping with the spirit of our uncapped products to outline a set of rules for all customers to follow or to specify bandwidth/data limits per day/week/month.
I replied with this:
How am I supposed to know then when I am in breach of the rules? What do you consider as prolonged periods? The email states Your current ADSL usage pattern shows repeated instances of continuous bulk downloads over prolonged periods as did the first one. I have now set up a scheduler to only download Monday - Friday between 17:00 and 07:00 (although my laptop is still connected 24/7) which will prevent me from downloading continuously over prolonged periods, and I placed no restrictions on weekends.
Hope this sorts out the problem.
Just an extra note, I don't vpn or SSL or do anything to bypass mweb, I wouldn't even know how to do it. I just use what they give me!
The summary of your usage pattern for January 2013 to date is as follows
Day Sessions Bytes Used
28 1 3,701,075,548
27 1 8,406,889,825
26 1 9,596,227,764
25 1 8,032,284,233
24 1 8,590,789,182
23 1 7,629,356,805
22 1 6,144,727,808
21 1 6,940,891,355
20 1 10,188,334,296
19 1 10,424,940,681
18 3 5,772,566,514
17 1 7,692,464,058
16 1 7,490,913,053
15 1 4,338,224,947
14 1 3,233,022,123
13 1 12,458,407,260
12 1 11,765,910,726
11 1 9,928,534,230
10 2 10,067,606,367
9 1 9,041,321,791
8 1 10,927,099,983
7 1 8,796,589,173
6 2 13,106,405,119
5 1 11,580,919,894
4 1 9,831,208,003
3 1 8,643,884,968
2 1 6,910,903,674
1 1 8,328,355,817
There are no preferential times we could specify for doing bulk data transfers and the system monitors overall usage patterns regardless of weekends or weekdays.
We expressly do not communicate any numeric limits to our customers. The abuse process is triggered by examining the long term behaviour of customers and as only a tiny percentage of our customers exhibit patterns of behaviour which warrants the sending of these warnings, we do not believe that it is in keeping with the spirit of our uncapped products to outline a set of rules for all customers to follow or to specify bandwidth/data limits per day/week/month.
I replied with this:
How am I supposed to know then when I am in breach of the rules? What do you consider as prolonged periods? The email states Your current ADSL usage pattern shows repeated instances of continuous bulk downloads over prolonged periods as did the first one. I have now set up a scheduler to only download Monday - Friday between 17:00 and 07:00 (although my laptop is still connected 24/7) which will prevent me from downloading continuously over prolonged periods, and I placed no restrictions on weekends.
Hope this sorts out the problem.
Just an extra note, I don't vpn or SSL or do anything to bypass mweb, I wouldn't even know how to do it. I just use what they give me!
mercurial
MyBB Legend
This is the crux of the matter. Some people just don't get it.
Del Piero 10
Senior Member
- Joined
- Mar 15, 2012
- Messages
- 509
- Reaction score
- 0
300GB but that's irrelevant as joeyhza pointed, as well as countless other members in this thread have highlighted.
What really gets to me is how they go about cancelling the accounts. They know full well that most new customers already have email accounts & won't use their mweb email accounts. There's no decency in how they go about it. Why not call the client? If i were owing money, you can bet that they would call for collection.
It's customers like myself that try to get full value for their money & don't take crap for shoddy service that Mweb wants to avoid. They'd rather get customers that are satisfied with the bare minimum & that don't make a fuss.
Vaffanculo Mweb
Yay! Time to jump on the /rant wagon. I thought I could keep quiet, but reading all these posts has reminded me how annoyed I was with MWEB.
I have the "1 Mbps Uncapped ADSL" option from the "Home Use" section of the MWEB website. I started with MWEB in August last year. My monthly usage was: 190GB, 242GB, 298GB, 308GB and then I was warned during December. I hardly use any P2P and download mostly through NNTP. I use the standard TCP port for downloading without SSL and therefore do not bypass any shaping.
The warning letter said "Your current ADSL usage pattern shows repeated instances of continuous bulk downloads over prolonged periods. This is in contravention of our Acceptable Use Policy". Initially I replied, confirming receipt of the warning and asking where I went wrong. I told them that that my downloading habits had not changed since the account's inception. I asked if I must use a scheduler or throttling and I also asked if I can start using SSL for security.
They responded by saying that "new reporting methods" had categorised me as an abuser. They also said that if I wanted to carry on downloading 24/7, I must change to an "Internet Addict" account which links to a business "Uncapped Unshaped ADSL" account on their website.
/rant
Seriously?! I am happy with shaping, I can leave my downloads running without having to worry about them. I can browse the Internet and play online games without even having to pause my downloads. MWEB, your shaping is working. I will not pay almost 4 times more to have a download running in the background any time of the day!
If I have to reply to a warning within 24 hours, is it too much to ask that you take less than 5 days to reply to me? Also, if I ask straightforward questions, would be be so much effort to respond to them? Oh, I don't actually expect any response to the previous two sarcastic questions since the second question will remain the same.
rant/
I then replied offering to use a scheduler to prevent prolonged download periods. I asked what times I can download, how long the warning lasts, and if I can use SSL.
They responded by saying that "there are no preferential times". They also told me that using SSL for "unattended automated transfers for lengthy periods" is a no-no, and the warnings stay active for three months.
/rant
Sorry for thinking I'd get a response within five days. Ha, I guess I'll take six days then.
rant/
I e-mailed them again telling them I would use a scheduler to pause my downloads between 08:00-18:00 on weekdays. And this time I received a mail three days later, saying that a positive change had already been noted in my usage pattern along with a table of my daily usage highlighting the problematic areas.
Upon scrutinizing my daily usage in the table I noted that they really do not want prolonged downloading. They don't seem to care about the speed or usage (so much for network burden), just the duration. I'm sure this is what the OP is experiencing.
On one highlighted day I had 7.4GB usage but another day without highlighting had 10.8GB usage. One could probably throttle the downloading to 384kbps and only do only ~100GB a month but still get a warning. I ended up doing 236GB last month and 217GB so far this month. Doubt I'll get another warning.
My main gripe is that now I have to worry about when I download. Another thing (yes I know, petty) is now I often have to wait a full day for the morning "linux distros" to download.
I got uncapped because I did not want to worry about how much I use. I do not want this added worry about when I am allowed to use it. I am not trying to download the Internet and I do not want my now perma-full queue. I am however getting off the /rant wagon and onto the SA apathy wagon. At least until the feedback of the new Telkom accounts start to trickle in.
..sigh, I might have to redact and remove the ranting later on
..yes, I know, sorry that it's TL;DR but stfu
I have the "1 Mbps Uncapped ADSL" option from the "Home Use" section of the MWEB website. I started with MWEB in August last year. My monthly usage was: 190GB, 242GB, 298GB, 308GB and then I was warned during December. I hardly use any P2P and download mostly through NNTP. I use the standard TCP port for downloading without SSL and therefore do not bypass any shaping.
The warning letter said "Your current ADSL usage pattern shows repeated instances of continuous bulk downloads over prolonged periods. This is in contravention of our Acceptable Use Policy". Initially I replied, confirming receipt of the warning and asking where I went wrong. I told them that that my downloading habits had not changed since the account's inception. I asked if I must use a scheduler or throttling and I also asked if I can start using SSL for security.
They responded by saying that "new reporting methods" had categorised me as an abuser. They also said that if I wanted to carry on downloading 24/7, I must change to an "Internet Addict" account which links to a business "Uncapped Unshaped ADSL" account on their website.
/rant
Seriously?! I am happy with shaping, I can leave my downloads running without having to worry about them. I can browse the Internet and play online games without even having to pause my downloads. MWEB, your shaping is working. I will not pay almost 4 times more to have a download running in the background any time of the day!
If I have to reply to a warning within 24 hours, is it too much to ask that you take less than 5 days to reply to me? Also, if I ask straightforward questions, would be be so much effort to respond to them? Oh, I don't actually expect any response to the previous two sarcastic questions since the second question will remain the same.
rant/
I then replied offering to use a scheduler to prevent prolonged download periods. I asked what times I can download, how long the warning lasts, and if I can use SSL.
They responded by saying that "there are no preferential times". They also told me that using SSL for "unattended automated transfers for lengthy periods" is a no-no, and the warnings stay active for three months.
/rant
Sorry for thinking I'd get a response within five days. Ha, I guess I'll take six days then.
rant/
I e-mailed them again telling them I would use a scheduler to pause my downloads between 08:00-18:00 on weekdays. And this time I received a mail three days later, saying that a positive change had already been noted in my usage pattern along with a table of my daily usage highlighting the problematic areas.
Upon scrutinizing my daily usage in the table I noted that they really do not want prolonged downloading. They don't seem to care about the speed or usage (so much for network burden), just the duration. I'm sure this is what the OP is experiencing.
On one highlighted day I had 7.4GB usage but another day without highlighting had 10.8GB usage. One could probably throttle the downloading to 384kbps and only do only ~100GB a month but still get a warning. I ended up doing 236GB last month and 217GB so far this month. Doubt I'll get another warning.
My main gripe is that now I have to worry about when I download. Another thing (yes I know, petty) is now I often have to wait a full day for the morning "linux distros" to download.
I got uncapped because I did not want to worry about how much I use. I do not want this added worry about when I am allowed to use it. I am not trying to download the Internet and I do not want my now perma-full queue. I am however getting off the /rant wagon and onto the SA apathy wagon. At least until the feedback of the new Telkom accounts start to trickle in.
..sigh, I might have to redact and remove the ranting later on
..yes, I know, sorry that it's TL;DR but stfu
Yay! Time to jump on the /rant wagon. I thought I could keep quiet, but reading all these posts has reminded me how annoyed I was with MWEB.
I have the "1 Mbps Uncapped ADSL" option from the "Home Use" section of the MWEB website. I started with MWEB in August last year. My monthly usage was: 190GB, 242GB, 298GB, 308GB and then I was warned during December. I hardly use any P2P and download mostly through NNTP. I use the standard TCP port for downloading without SSL and therefore do not bypass any shaping.
The warning letter said "Your current ADSL usage pattern shows repeated instances of continuous bulk downloads over prolonged periods. This is in contravention of our Acceptable Use Policy". Initially I replied, confirming receipt of the warning and asking where I went wrong. I told them that that my downloading habits had not changed since the account's inception. I asked if I must use a scheduler or throttling and I also asked if I can start using SSL for security.
They responded by saying that "new reporting methods" had categorised me as an abuser. They also said that if I wanted to carry on downloading 24/7, I must change to an "Internet Addict" account which links to a business "Uncapped Unshaped ADSL" account on their website.
/rant
Seriously?! I am happy with shaping, I can leave my downloads running without having to worry about them. I can browse the Internet and play online games without even having to pause my downloads. MWEB, your shaping is working. I will not pay almost 4 times more to have a download running in the background any time of the day!
If I have to reply to a warning within 24 hours, is it too much to ask that you take less than 5 days to reply to me? Also, if I ask straightforward questions, would be be so much effort to respond to them? Oh, I don't actually expect any response to the previous two sarcastic questions since the second question will remain the same.
rant/
I then replied offering to use a scheduler to prevent prolonged download periods. I asked what times I can download, how long the warning lasts, and if I can use SSL.
They responded by saying that "there are no preferential times". They also told me that using SSL for "unattended automated transfers for lengthy periods" is a no-no, and the warnings stay active for three months.
/rant
Sorry for thinking I'd get a response within five days. Ha, I guess I'll take six days then.
rant/
I e-mailed them again telling them I would use a scheduler to pause my downloads between 08:00-18:00 on weekdays. And this time I received a mail three days later, saying that a positive change had already been noted in my usage pattern along with a table of my daily usage highlighting the problematic areas.
Upon scrutinizing my daily usage in the table I noted that they really do not want prolonged downloading. They don't seem to care about the speed or usage (so much for network burden), just the duration. I'm sure this is what the OP is experiencing.
On one highlighted day I had 7.4GB usage but another day without highlighting had 10.8GB usage. One could probably throttle the downloading to 384kbps and only do only ~100GB a month but still get a warning. I ended up doing 236GB last month and 217GB so far this month. Doubt I'll get another warning.
My main gripe is that now I have to worry about when I download. Another thing (yes I know, petty) is now I often have to wait a full day for the morning "linux distros" to download.
I got uncapped because I did not want to worry about how much I use. I do not want this added worry about when I am allowed to use it. I am not trying to download the Internet and I do not want my now perma-full queue. I am however getting off the /rant wagon and onto the SA apathy wagon. At least until the feedback of the new Telkom accounts start to trickle in.
..sigh, I might have to redact and remove the ranting later on
..yes, I know, sorry that it's TL;DR but stfu
Personally, I can't be arsed. I would only enter into correspondence with them for my own amusement. I'm not going start sifting through mounds of data logs & setting schedulers. They have made it clear that I have exceeded whatever their data cap is we can argue about it at another venue.
"repeated instances of continuous bulk downloads over prolonged periods" makes no sense whatsoever. That is exactly what ADSL is for & using it in that manner is not abnormal. I'm also on 1mb, which means that it will always take me 4X longer to dl the same file as on a 4mb service & 10X longer than on 10mb! I'm willing to wait, so of course I'll have prolonged sessions.
And MWEB are still charging me R488/month for 1mb AIC! That's almost as much as their 2mb AIC! They even called me after a billing error a few months ago to tell me that I would be moved to the new price ASAP, but it's never happened.
ld13
Honorary Master
I never quote TLDR posts in full but in this instance I'll have to make a exception. No need to redact or remove the ranting eegee, I'll gladly keep a copy of your post for eternity:
I share your gripe about getting uncapped with the main intent of not ever having to worry about when you do what for how long. Now you are sitting with the situation where there are indeed unknown limits on your account but you have to somehow guess what they are and hypothesize as to what might set off possible electronic red flags. In the end your uncapped account was giving you the exact opposite experience from what you expected. Almost makes a capped account look good. At least with a capped account you only had 1 limit to worry about.
Yay! Time to jump on the /rant wagon. I thought I could keep quiet, but reading all these posts has reminded me how annoyed I was with MWEB.
I have the "1 Mbps Uncapped ADSL" option from the "Home Use" section of the MWEB website. I started with MWEB in August last year. My monthly usage was: 190GB, 242GB, 298GB, 308GB and then I was warned during December. I hardly use any P2P and download mostly through NNTP. I use the standard TCP port for downloading without SSL and therefore do not bypass any shaping.
The warning letter said "Your current ADSL usage pattern shows repeated instances of continuous bulk downloads over prolonged periods. This is in contravention of our Acceptable Use Policy". Initially I replied, confirming receipt of the warning and asking where I went wrong. I told them that that my downloading habits had not changed since the account's inception. I asked if I must use a scheduler or throttling and I also asked if I can start using SSL for security.
They responded by saying that "new reporting methods" had categorised me as an abuser. They also said that if I wanted to carry on downloading 24/7, I must change to an "Internet Addict" account which links to a business "Uncapped Unshaped ADSL" account on their website.
/rant
Seriously?! I am happy with shaping, I can leave my downloads running without having to worry about them. I can browse the Internet and play online games without even having to pause my downloads. MWEB, your shaping is working. I will not pay almost 4 times more to have a download running in the background any time of the day!
If I have to reply to a warning within 24 hours, is it too much to ask that you take less than 5 days to reply to me? Also, if I ask straightforward questions, would be be so much effort to respond to them? Oh, I don't actually expect any response to the previous two sarcastic questions since the second question will remain the same.
rant/
I then replied offering to use a scheduler to prevent prolonged download periods. I asked what times I can download, how long the warning lasts, and if I can use SSL.
They responded by saying that "there are no preferential times". They also told me that using SSL for "unattended automated transfers for lengthy periods" is a no-no, and the warnings stay active for three months.
/rant
Sorry for thinking I'd get a response within five days. Ha, I guess I'll take six days then.
rant/
I e-mailed them again telling them I would use a scheduler to pause my downloads between 08:00-18:00 on weekdays. And this time I received a mail three days later, saying that a positive change had already been noted in my usage pattern along with a table of my daily usage highlighting the problematic areas.
Upon scrutinizing my daily usage in the table I noted that they really do not want prolonged downloading. They don't seem to care about the speed or usage (so much for network burden), just the duration. I'm sure this is what the OP is experiencing.
On one highlighted day I had 7.4GB usage but another day without highlighting had 10.8GB usage. One could probably throttle the downloading to 384kbps and only do only ~100GB a month but still get a warning. I ended up doing 236GB last month and 217GB so far this month. Doubt I'll get another warning.
My main gripe is that now I have to worry about when I download. Another thing (yes I know, petty) is now I often have to wait a full day for the morning "linux distros" to download.
I got uncapped because I did not want to worry about how much I use. I do not want this added worry about when I am allowed to use it. I am not trying to download the Internet and I do not want my now perma-full queue. I am however getting off the /rant wagon and onto the SA apathy wagon. At least until the feedback of the new Telkom accounts start to trickle in.
..sigh, I might have to redact and remove the ranting later on
..yes, I know, sorry that it's TL;DR but stfu
I share your gripe about getting uncapped with the main intent of not ever having to worry about when you do what for how long. Now you are sitting with the situation where there are indeed unknown limits on your account but you have to somehow guess what they are and hypothesize as to what might set off possible electronic red flags. In the end your uncapped account was giving you the exact opposite experience from what you expected. Almost makes a capped account look good. At least with a capped account you only had 1 limit to worry about.
Crowley
Honorary Master
- Joined
- Jun 9, 2006
- Messages
- 10,062
- Reaction score
- 6,602
After my first letter I also scheduled my downloads for night time only but after thinking it through I deleted my scheduling and took my sabnzb throttling off. If I am using too much bandwidth (which I am pretty sure they will say that I am) then let them cancel my account. There are a lot more isp's that don't give a damn how much you download. Axxess even has a leader board with the highest downloaders.
1TB is roughly equal to 100hrs of full HD compressed content (ala mkv files, containing h 264 video and dts lossy tracks) but of course not all of the 1TB is video content. Browsing, downloads, streaming radio, etc. We should not have caps. 1TB might seem like a lot to you, but in the grand scheme if things it's not. Thank god we don't have Netflix here! Can you imagine a family of four, each watching their own content. What is going to happen when the vdsl subscribers do 1TB in 3days?
Mweb never seemed to shape news servers, I did not bypass any shaping. Hence I did not abuse their service.
The AUP isn't just about bypassing the shaping. If your usage is totally excessive then you get bunted too.
190 all the way up to 308GB for a 1Mb account? Yeah that is most definitely excessive. Averaging 180GB on the 1Mb account has always been the ok number.....
The question is then: is it an individual who is wracking up 1TB of data or a family? There are two of us in our flat who use our ADSL connection and we average between 100 - 200 gigs a month (and that's with some "linux distros"/streaming/gaming/lots of Youtube). So if you do some basic math it wouldn't be unreasonable to expect 400 - 800 gigs per month if 2 more people started using our internet. I guess if you have kids in school or varsity and they have a ton of time to consume media then it's not an unreasonable to expect close to 1 TB of data used every month.
However, if you are an adult with a job and are the only person using the connection, my original question still stands: where the hell do you find the time? Or are you just some kind of digital hoarder?
Tinuva
The Magician
I am a digital hoarder and proud about it. What's wrong with that?
Crowley
Honorary Master
- Joined
- Jun 9, 2006
- Messages
- 10,062
- Reaction score
- 6,602
Agreed.
On it's own - nothing. From your ISPs point of view it's a waste of resources/money.
I don't see the point in hoarding excess of anything though, but that's probably because I saw how my Dad and Gran clung onto tons of useless junk because they were poor growing up! We had boxes and boxes of old newspapers that did nothing but clutter up the house! Digital hoarders probably have HDs filled with random stuff they will never use! At the end of the day, why pack rat all that stuff away if you're not going to use it? Spend less on hard drives/internet and donate that money to charity or something.